Vodafone NL Reviews 

Help desk is not working there at all. I have active subscription without sign any document because dynalogic doesnt care about. Waiting a month for cancell everything. Im registered in BKR as loan from Vodafone but I didnt recieve any phone till now. Of course have to pay every month. What a mess. Who's gonna clean that mess Vodafone?
Better go to another operator.

*I tried to text via vodafone chat more than 5x, result was I got disconnected by your collegaue or they said I have to go to store because they not able to help me via phone. In store seller asked me to call to vodafone. I hope you gonna delete BKR history, otherwise I will go to police. You have no right to active or register any thing without my sign!

I am giving 1 star because that's a least i can choose. Otherwise they deserve 0 star. Vodafone has the worst customer service i ever encountered. There is no way to contact them. Useless chatbot pointing to service number.. and I spent about 70 mins calling the service number, waiting waiting waiting.. then disconnect.. waiting waiting waiting disconnect... If you cannot suppor your existing customer, why do you invest heavily on marketing to acquire yet more unhappy customers?? No words..

Aida served me and was so helpful, considerate and knowledgeable. I was so impressed with Aida and honestly she was the best customer service representative that I have come across in telecommunications by miles. Aida is setting a five star standard. Vodafone are lucky to have her working for them. Thank you.

Terrible website, numerous links are dead, including the link to provide feedback.
The option to chat with support also does not work - it allows to enter your name and description of the issue, then the 'chat' button underneath does not do anything at all.
All I am trying to clarify is the following unwanted message THEY sent me via SMS:
"kost bellen naar Nederland en lokaal
0.25 euro p/m, SMS versturen 0.00, SMS ontvangen gratis, internet kost 2044.42 per MB."

-> "2044.42 per MB"??? is this in euro? are you out of your mind?

No way to contact them of course, so the surprise will be on the next bill.

Despicable website and support.

EDIT - I am not on the wrong website, the chat button and feedback button are broken.
I even sent a screenshot of the SMS showing the exact phrase that says 'internet kost 2044.42 per MB.' 3 days ago to your support using your website, still not answered except for the usual "We hebben je verzoek in behandeling genomen en zullen je binnen 2 werkdagen van antwoord voorzien.". And no, I am not going to install yet another app. Fix your website instead.

Tried to post on the community:

Het volgende is misgegaan. Probeer het opnieuw.

ANd now:

Je bericht is gewijzigd omdat er ongeldige HTML in de hoofdtekst is gevonden. De ongeldige beheerHTML is verwijderd. Controleer het bericht en dien het opnieuw in wanneer je tevreden bent met het resultaat.

This is jut completely broken, I just put a comment and a screenshot. How difficult can you make it for user to send feedback???

I finally posted on your community, after removinf the link referencing this page as you do not allow links in comments. I cannot provide the link for this feedback here either as Trustpilot also does not accepts links here.

Just terrible from start to end.

Long time waiting by customer line, longer than 10 mins by 0654500100, I requested to port my number from lebara to vodafone, can not choose the day I wanna start, when I see the day, on 03.07 but wanna start 24.07.
I called vodafone to change the date, they want me to call lebara, I call lebara, but lebara say vodafone, whats wrong with thier information?

Any way end of story I call again vodafone, they said I will be ported on 24.07 !!!
But now 03.07 at 10.00 is already ported!!!

Thats very rediculous and loose my time for calling, my call credit for nothing, really ashame with their work!!!

The worse costumers service I ever had. Want to stop with my subscriptions at finish everything with them. They never know what to say always asking to some colleague and like by 3 worker and nothing till 4. I definitely do not recommend this company.

Vodafone terminated my prepaid contract without sending me any notice message (allegedly because of a problem in their system).
When I requested the saldo back they told me that I need to top-up the number first. After topping up they said that they cannot refund or keep any money from the existing saldo because the data was already deleted from the system despite that happened immediately after the contract was terminated.
My advise: Avoid these scammers at any cost !

I asked to switch my account from a business account (ZZP) to private. Filled in a form, called 6(!) times already and after a month of urgencies my account is still as a business account instead of private - and no one on the Vodafone side cares. Tell me someone on the Vodafone side: WHAT IS SO COMPLICATED ON THIS SIMPLE CHANGE?
If not completed next week, I go to other provider as I don't know how to otherwise solve this with Vodafone. This ignorance of Vodafone is causing me a lot of trouble. klantnr: 513274066

Vodafone promised when I signed the contract that my old line will work until my new line is activated, but it doesn't happen. Now I am 5 days without a network.

This is a follow up to an earlier complaint. I cancelled my contract in April within 14 days of the order due to Vodafone not being able to activate my sim (details can be seen in my earleir complaint)

I was then invoiced EUR80 2 months later, even though I cancelled and my sim never worked. After disputing the amount I was then told that my contract will be cancelled in May which is incorrect.

A few days later my account was debited for EUR60 with no prior communication or explanation.

The service from Vodafone is beyond terrible. No one responds via email. Phoning the support desk requires multiple attempts and most times you are put on hold till the call drops.

The app is really bad, takes for ever to load. Never works well. The chat on the app takes 24hours to get replies. Normally it wouldn’t be so bad but of course they are literally a phone provider and they cannot have a working app. I got told by the app there is maintenance that will end in March 13 so in 9 months. They really need to work on this.

I am dissapointed because I bought a phone and chose to switch to subscription 3 weeks ago. The leaflet I have received stated that shortly I will receive a sms with the commencement data of my subscription. I did not receive any sms. I have contacted customer service, after a week and the operator told me to wait for the sms. She had no interest in checking anything... I have waited for another week, contacted customer service again, and only then the request for activation was submitted. After a couple of days I have received a sms that my prepaid will be suspended. And It was suspended immediately, but my subscription was not activated at the same time. So... it's been 3 days since I cannot use my phone at all, unless I am at home and I use the Wi-fi. This situation is very dissapointing and I think that this is not ok, since I need to be able to make calls or use my data.

could't have roaming internet work in EU after several calls and hours spent with the customer service.
next time I'm going on holiday it will be the same.
is there a way to contact them by email instead of spending hours waiting on the phone?

Terrible company. Topped up 20 euro twice and added 7 day unlimited data only to have them disconnect it within a couple of hours and take all the money. They don’t allow you to just pay for the package, they force you to top up an odd amount so that when your plan expires they can eat up any credit on your account with ridiculous charges. They took 26 euro of my money within 2hrs. I didn’t top up the account 26 euro but it had a large balance as they credited my account after the first two issues instead of crediting the second 20 euro back to my credit card. They are just thieves.

I turned up at the Chiswick London (W4) store today distressed after losing my phone last night on the tube. Hanwin looked after me in such a professional and calm manner. The whole process of organising a new phone and data set up took less than 60 minutes. I am back online and very happy thanks to Hanwin and the Vodafone Chiswick team.

I'm with Vodafone 8 years, but now its will end,because very bad experience, what I get. I have samsung fold phone.with a time ,folding place have damages. I brought it to Vodafone for repair.i have 2 year warranty of Vodafone +I payed for extra insurance.
Reaping must take 2 weeks.
Today,after 25 days,I finaly picked up my phone and what a surprise!I have to pay for repair,because they sed, damages it's done by me.
Yes,I was folding my phone!and i thought, that is a way,how you use it.im very disappointed in Vodafone and quit my contract with they.its not about money.they are just a liars.
During that 25 days of repair,I don't get any ansver,how long its can take.
They made me call myself to insurance company.
Zerro service.zerro professionals.

Reposting my original review with updates to see if Vodafone actually follow up on this…as well as publicly record my experience.

FINAL UPDATE: I’m putting this at the top, so that’s it’s recognised that I have been updating the accuracy of my review.

Despite Vodafone blaming DPD (below) for non receipt of the returned mega cube, if you look up their own tracking number Vodafone sent me in a text on the 17th, it clearly states it was received and signed for on the 11th by “Kolar”.

WHY didn’t the person I spoke to on the 17th do this, or the persons I spoke to on the 21st? It’s not rocket science.

So there you have it. Vodafone received it on the 11th April, but can’t find it, leaving me in limbo and without any refund. They also have the rental line open, racking up a bill for something I never had.

To add insult to injury, yesterday I received an email saying I owed Vodafone £79.

I responded via the chat link, was passed around and asked the same questions, so they can’t have read my notes.

20mins into the chat and I was about to be passed to a third person (the first two couldn’t help) when I stopped the conversation - I was not willing to waste any more of my time.

I informed Vodafone in the chat that I had raised a claim through my bank (with supporting evidence), my bank would refund me, claim from Vodafone and it’s now up to Vodafone to sort their own mess out.

ORIGINAL REVIEW: shocking service and lied too multiple times. 2nd April ordered two dongle services for use away from home. Was told I could re-route DPD to location I was staying at (1st lie). DPD would not allow, only Vodafone could do this. Called next day to cancel. On chatbot with agent was asked for re-routing address, gave it in writing, told change had been made (2nd lie). Called DPD next day, they advised postcode given to them was not correct and had asked Vodafone on email to contact them. No contact was made, called Vodafone again (this is now day 3). Spoke to operative who assured me all my problems were resolved and she had made the changes to the delivery address, so I could “relax” (3rd lie). Called DPD next day, address not changed. Called Vodafone (day 4), told that when ordering for the first time you CAN’T re-route! However she said she would call DPD to confirm if the new address was possible, made the changes in her system and said the goods were now re-routed and I would have them next day direct to my location.

Next dat (day 5) I called DPD as I’d not received their usual time-slot update for todays delivery - they confirmed the address had been changed, but where I wanted them delivered was not possible (and I should have been told this) so they were using the “next best address” (not my location) but it was now Easter and the delivery was delayed by four days, so I called Vodafone. I asked to cancel everything and refund my money - it was confirmed by a guy in Egypt that the order had now been re-routed back to Vodafone, and they would receive them on the 11th.

It’s been over a week and I’m on the phone again trying to get answers because they tell you something different every time you call. It’s frustrating and makes you angry. I would NEVER recommend them based on their customer service.

UPDATE 17th April…after 1.5hrs on the phone I’ve been told one service line has now been cancelled BUT they have not received the mega cube that I paid for up front (£56.99) and the line is still open. Instead I have been sent a text with a DPD tracking # and when it’s received I’ll get a refund within 5 days.

UPDATE……As you can see below Vodafone have contacted me but I don’t use Facebook or Twitter…still waiting for my refund. DPD reference they gave me shows goods were prepared for return to Vodafone April 6th (as per the Egyptian guy). It’s already the 21st and still no refund.

Hey Vodafone, why not try calling me? As it is I’m having to call you, again!

So…operator just told me a refund is still not showing…he’s now calling the warehouse - I’ve been on the phone 20mins already and getting nowhere.

It’s simple, they’ve lost it (it’s obvious) and I’m paying the price for they’re incompetence and lies.

Now at 30 mins, so far I’ve been on hold for 3/4 of the call.

He’s blaming DPD. He says he needs to raise an investigation and this will take 5 days!!! He just said “I can refund you today but it would be wrong”……unbelievable. And he’s just asked me why am I angry, because there’s no reason I should be upset!

I asked to be put through to a manager who was totally unapologetic or sympathetic to the situation - I was so angry I had to end the call.

Excellent professional assistant would highly recomend

On 2 occasions in the last week I've had to be in contact with Vodafone Yeovil. As a new user of vodafone, having changed from EE I was very impressed. The first was by telephone and I got someone very helpful who told me exactly what to do to solve my problem and how to speak to an operator at Vodafone using my mobile, reassuring me to go into the shop if there were problems. Having sorted that problem I gained another one about using my data. I took the phone into the shop, was acknowledge as soon as I went in, I was then seen to by Sam immediately he'd finished with the previous customer. He solved the issue within 5 minutes, showed me how to do it in future and gave me confidence to return if there were anymore issues.

very bad product. I bought also prepaid Orange and Change trajeta on the same spot. Orange 10 o más Mbps
Vodafone 1 a 2 Mbps