Volvo Car Group Reviews 

We've always had Volvo's not anymore.

We've had an electric XC40 for the last 3 years. It's done less than 10000 miles, bearly any miles at all and the Steering Wheel Locking Module has failed on it. Leaving us stranded at the weekend through no fault of our own.

Volvo have collected the car and not given us any update on what's happening with it. They're supposed to provide us a courtesy car within 4 hours of it arriving at a garage according to their SLAs. They have not. I've consistently been advised by people at both the Volvo garage and Volvo Assistance that they would call me back to sort this and let us know what's going on. Nothing, just lies and empty promises. We have people that depend on us and we need a car and nobody seems to care.

I've been advised someone will call back in 2 hours after having previously being told someone would call back within half an hour twice to sort the courtesy car and absolutely nothing. This will put us at 7pm tonight and over 7 hours since the car arrived at the garage and definitely won't be getting a back up mode of transport tonight.

We will never buy another Volvo, shoddy engineering, terrible customer service and words that aren't worth the breath they are spoken with from a company full of unhelpful and outright rude liars.

Always trusted the brand
Please research interment by rod control via google
Pity alway love Volvo , their disrespect and shunning of this problem is damming
Please please research using a t8 or t6 engine before you buy
Volvo will lag until your warranty ends
Cha going the full faulty erad systems is around 8k . Last Volvo my family and friends will buy

So the boot struts failed on my 2019 V60. Volvo refused to replace them under warranty and wanted to charge me £1100 for replacements. I’ve just removed them myself today and replaced with parts sourced from Amazon for a fraction of the cost. The old ones were completely shot, clearly water ingress and damage, one of the springs was so corroded it had split. This is a know fault, yet Volvo refuses to acknowledge it. I will not be buying another one.
Update: it’s an easy job and took about 30 minutes to do.

Avoid this brand...11 month old XC90 Headlights full of condensation in them all the time! Gets worse the more you drive. Volvo will not replace and say it's NORMAL even though this issue would likely be an MOT failure or at best and advisory to replace. Then Volvo would happily replace them when you are out of warranty for £££ Volvo customer services are hopeless worst I've come across in 40yrs. If these headlights are normal what do they class headlights without condensation? Might as well talk to the wall when dealing with Volvo Warranty people / custumer UNsupport

ALLOWING CLOCKED CARS ON WEBSITE ALONG WITH THE DEALERS !
CHECK CAREFULLY IF BUYING ?

If I could give zero stars I would. Quality of EX30 is appalling. Vehicle sold with a dodgy battery that could catch fire at any moment. Vehicle not as described as full mileage now cannot be used and Volvo have provided no timeline or communication as to when this battery issue will be fixed. I will never be using Volvo again and would advise everyone else to do the same. This brand is very far from what it once was and is being run on cheap Chinese parts.

Bought a 6month old XC60. Noted that vehicle was pulling left slightly on test drive.

Continued to purchase on basis it would be fixed by selling retailer (Lookers Colchester) under Selekt programme. Emailed prior to sale to confirm that and was acknowledged by retailer.

Was never fixed so took it to another dealer to have independently checked who identified suspension damage and wanted £3,000 to fix.

Took back to original retailer who claim they cannot reproduce issue. Despite video evidence and previously assuring me it would be fixed.

Contacted Volvo about 15 times who have said it’s not their job to get involved in a dealer dispute.

So.

One retailer says they can reproduce the problem and there’s £3,000 worth of suspension damage.

One retailer says they can’t reproduce the problem at all.

Volvo say they can’t get involved.

Meanwhile I’m £40k out of pocket with a car that doesn’t drive straight.

Never, ever again — can only conclude the whole brand is rotten from the inside.

I have now been sold two faulty cars by Volvo dealerships.

The first vehicle had a faulty driveshaft, which is a serious safety issue. The fault became obvious on the first day I received the car yet I had to repeatedly raise with the dealership and arrange recovery myself. I later discovered it had previously failed its MOT on the driveshaft, which was never disclosed to me at the point of sale. When I raised concerns, the dealership insisted there was no issue. Within days of purchase, I had to stop driving the car and arrange recovery myself. After significant stress, I eventually obtained a refund.

I then purchased a second vehicle, which has an ongoing electrical fault. It is currently undergoing its third repair attempt for the same issue. I have had to cover replacement car costs myself and have not been reimbursed.

Volvo UK has not supported my complaint at all simply reffered back to dealers, and the dealership is ignoring my enquiries about my right to reject the vehicle within the legal timeframe.

Very stressful experience. I would advise others to proceed with caution.

Like other car brands it would seem Volvo thinks it ok to ridicule anyone over 40 to gain favour with millennials in recent TV ads. Guess what, over 40's have money too....and maybe, just maybe being on the planet for a longer period might mean you have more experience and knowledge. Anyway, will look at other car brands in the future when replacing my car.

Volvo UK - All your promises & assurances mean absolutely nothing. After being told I would be called back (as the Service Advisors were all on the phone!) I am still waiting for Volvo Winchester to call me back for over 24hrs…
Since then I have provided more than enough information (on request) relating to the car; registered keeper; VIN; Phone No.; Email address; etc. etc. - all resulting in? ZERO It’s now nearly 6.00pm and still nothing …. Volvo UK you have no idea of the concept of Customer Service. Disgraceful & appalling! Thank you for delivering our £75k XC60 and then washing your hands & turning your back on us. We watched the video of the new EX60 (by invitation) which was full of hype, razzmatazz & shallow promises… Before you do that, you need to look after your existing customers & concentrate on retaining those of us who have put our faith in you!

Reviewing Volvo Cars UK (VCUK) customer service, as a Volvo owner since 2008 to just last week (Feb 2026). In particular I want to focus on my experiences of having a Volvo subscription vehicle for 3 years until 2025. During that time we had a number of issues with VCUK which began just a few months into receiving the car. In all we had around 4-5 interactions with VCUK during the time and each time was a real pain, with very little accountability and support from their company, which continued after returning the vehicle. Promises made were not kept, we were left waiting for weeks for responses and there was excuse after excuse to absolve them of any responsibility. Even just a couple of weeks after my (then) wife's brother died they offered zero support because they claimed to have sent an email (after previously advising one had not been sent) to us, despite us never having received this. Instead they wanted to push us to the Ombudsman as at each and every turn they closed down our complaint without any internal recourse being made available, and their Executive team refusing to look into the poor and inaccurate decisions made.

After later receiving advice from a Volvo dealership in Shrewsbury, which we followed, we were again let down by VCUK who did not recognise the dealership as part of VCUK and therefore the advice not actionable. How a customer is meant to know this is beyond me!

This led to us paying for repairs to a scratch we had repaired twice. Firstly (£900) to the company that undertook the repair, and then to VCUK (another £900) because VCUK said they found fault, which was not evident when we returned the vehicle to our local dealership in Feb 2025.

At one point they did offer us a Fortnum & Mason (not requested by us) hamper by way of apology. They requested any dietary requirements, to which we replied that my wife was vegan with a gluten intolerance. We then received a hamper with meat and dairy products.

Then they did not retrieve the hamper for a number of weeks, until we insisted on three separate occasions; and after much resistance they finally agreed to a £100 credit (for our inconvenience), of which they paid £99! In the end it genuinely felt as though they were gaslighting us!

Quite simply, despite driving Volvo cars for over 15 years, I've reached the conclusion in the three years we had the last vehicle, that this company cannot be trusted. The service levels have plummeted and instead of dealing with issues in a fair minded way they instead obfuscate at every opportunity, in order to absolve themselves of any accountability or responsibility.

Stay clear unless you're into headache after headache of dealing with this company.

Last week I booked a Test drive for today at 12 Noon with at the North West London Volvo dealership.

I turned up about 8 mins late due to trying to find a space to park my car. I spoke to reception telling them I had a test drive of a XC90 but I couldn't remember the name of the sales consultant.
Receptions went away then came back and said someone would be with me in 5 to 10 mins, while waiting the sales consultant I spoke to and booked the test drive with last week came past me so I thought he was just sorting the car out, as I saw him picking up trade plates
I was left sitting there for over 25 minutes and no one came to speak with me or check on me.
So I got up and spoke to the receptionist I told them it was the Indian gent in grey turns out his name is Ali.
Who it seems had either double booked or totally forgotten about me as he went out on a test drive with someone else.
Now I am not sure if its because I am a black man, or its because I was potentially buying a used car, and the other gent is white and maybe buying a brand new car, but it's not the way a potential customer with between £35000 and £40000 to buy a car cash and then spend money on servicing wants to be treated.
You have lost a customer that was potentially going to spend the best part of £50000 with this dealership

I wish I would have read some of these reviews before purchasing a ex30.

Today I got a message from volvo customer services in regards to the battery issue, which said " With respect to your concerns about the residual value of the vehicle, please note Volvo Car UK will not offer reimbursement or compensation any potential depreciation of the vehicle, as we do not deem ourselves liable for this matter.

Honestly you couldnt even make this up.

Disappointed that the Volvo EX30 battery recall means that the purchase I made via a novated lease was for a partial car with inadequate range and inefficiency and danger. Warning that battery fire will be at your risk given their notification and by refusing buy back or loan car will leave the fire hazard to the driver and owner. So far nobody burnt to death fortunately but the solution is months away. Confirmed with Volvo Australia today confirming this.

Recently had to hand back my Volvo XC40. After a full 4 years of services by a Volvo accredited dealership, the inspection concluded it wasn’t up to date due to warning lights on the vehicle dashboard.

The vehicle had a recall sometime in 2025 and continued to have issues following that. After its final service, I drove it off the concourse and all the service lights illuminated.

I replaced the battery as it was at 28%. New battery lasted 1 week and after 2 days of not driving the vehicle, the battery was flat. Waylands Volvo Bristol wanted to charge me £200 for a diagnostic and said there could be an electrical fault, which was never raised during its last service.

Customer service was non-existent, vehicle was alright for a couple of years, but the last 18 months caused more issues than joy. Brake pads and discs wear fast, tires too. Infotainment system had numerous malfunctions.

Won’t ever purchase a Volvo again.

Terrible customer care support at head office. Dealing with them is very frustrating as they do not communicate effectively and efficiently as we try to get their support on a warranty item with our dealership. The issue started with a discrepancy between the purchase agreement (CPO) warranty period and what is in the Volvo portal. It's been almost 2 weeks of me emailing the customer care rep and calling them to get them to take action with the dealer. The dealer is willing to help but CC is almost not existent. Very concerning and second thinking on buying another Volvo product in the future considering the lack of support.

We have had an amazing XC60 from Volvo on their “care by Volvo subscription”. Best car I've ever driven, survived 2 major crashes in it and it still drives like it's brand new.

We were sold it under the impression we could still buy the car direct from Volvo when the subscription ended.

Our subscription ends soon so we call Volvo and tell them we would like to buy the car. They tell us we HAVE to send it back to them for a minimum of 6 weeks and then attend an auction where we can bid for our car. We were then told the guide price for a car with 48k miles and has been in 2 major crashes was a minimum of £35k + commission and auction fees. We have looked on multiple car sites and an xc60 with similar mileage and history is at max £25k. Absolutely disgusting behaviour.

This was not made clear to us at all. We even asked them would they just sell it directly to us or our local dealer and they said no.

Massive misleading sale by Volvo when we agreed to the subscription.

Never have I trusted a car manufacturer more than I do Volvo but now... hugely disappointed and will not be buying Volvos again.

The correct process should be to ask the customer if they want to buy and if yes then sell it to them. Cut out the middle man.

I like Volvo but when some staff go wrong with Volvo to do with safety Volvo should step in as recall and sort it free of charge but they are not interested this it’s the only thing I will fault Volvo

Volvo Insurance is just a bunch of disconnected subcontracted companies that operate with no customer service. I am trying to make a straight-forward insurance claim (3rd party at fault; no dispute) to get my car repaired. They have taken my car away (which was drivable) and I have no idea when I will see it again. Avoid "Volvo Insurance" at all costs.

Cambridge Garage Havant ordered the wrong colour new Volvo and nobody noticed until I went to collect it. Needless to say I came away without any car. Dreadful customer service.