Volvo Car Group Reviews 

Ordered a new plug in XC60 with a 3 month wait.
Part of the deal was for a free wall charger, which we were told could be installed pre-receipt of vehicle so that we could charge the car. Being a plug-in we planned to use the battery for most of our journeys with the petrol engine for longer drives without worrying about range.
Despite this being stated online, and a contractual clause stating that if we exited the agreement before taking ownership of the vehicle that we would be liable to reimburse Volvo for the installation cost, Volvo refused to approve the installation by Ohme before delivery.
We took ownership of the car on the 1st March.
Installation of a charger will now be on the 17th March.
So we are unable to use the car as we had liked and for what reason? We pointed out the clause and stated to Volvo that we understood the terms when we chased this, but they stubbornly refused to approve the installation prior to vehicle handover. Even then, it took a couple of days for the approval to be sent over.

Why create a contractual clause and then not use it, and now just pissed off a customer. This is our 2nd Volvo purchase in 4 months, and both have been appalling. Its a good job Volvo cars have a decent reputation, because without it Volvo customer service wouldn't be able to sell anything.

Local dealer was good, but also unable to change anything. Approval lay with Volvo head office.

All was ok even though the car arrived 2 months late from creditcontrolvolvocarcontracthire
But then it came to giving the car back as it was lease.
The add ons added up and up.
Volvo expected the 4-year-old car back in show room condition. Would not budge or be reasonable.
I really looked after the car and obviously at 4 years old it had a very small stone chip which they charged me for. the car was in excellent condition but they said there was £500 worth of damage NO WAY but you can’t negotiate with them as they say in a long winded way "tough we are charging you" I will never buy a Volvo again or lease one.

If you want to be lied to and messed about then go ahead. NEVER EVER come across such a useless car brand.

Buy a bike instead.

Before hanging up my DL, decided to purchase a brand new Volvo XC40 direct from Volvo Car UK Limited. They act as Brokers for Volvo Car Financial Services UK Ltd. Volvo Car UK Ltd use various trading names and sell vehicles through a website. They describe themselves as part of the Volvo Car Group [‘Volvo Cars’].
The vehicle was configured and ordered online via the website in July 2024. Deposit paid prior to delivery in December. Balance funded by PCP with Volvo Car Financial Services UK Ltd.
The invoice shows the price as £37,195 and the ‘on the road’ total as £38,310.01[the figure in the Credit Agreement].
No reason for concern that the vehicle would fall into the ‘luxury’ £40,000 category. No indication on the website that the price was above the limit. [If I had been aware of that I would not have bought it]. It was not until the V5C registration document arrived from DVLA that it was revealed for the first time that the vehicle would be taxed at the Higher VED rate. 
Complained to Volvo that their website was likely to cause consumers to make decisions they would not have made otherwise and that it was unfair that this is sprung on a Consumer after the deal is done. Expensive too [£2400 extra VED].
Volvo responded making reference to the ‘hidden costs referred to’ [their words] and justified their behaviour thus:
 ‘It's important to note that while we acknowledge the potential benefits of providing such information proactively, it is not currently a standard practice at VCUK. Our approach allows customers the autonomy to make their financial decisions, when purchasing a car, based on their own considerations, encompassing factors such as fuel or electricity costs, maintenance, servicing, and tax’.
In whose world? And try searching the website for ‘List price’ or ‘Price list’. Nothing appears. The only price indications on the website are those relating to configuring a vehicle.
Appalling behaviour from a big name company.

I had a terrible experience with Parramatta Volvo and would strongly advise against purchasing a Volvo from them. I bought a brand-new XC60, but within just three months, the car developed a recurring blank screen issue. Despite multiple visits to the Volvo service center, the problem was never fully resolved until now.

When I attempted to contact the Parramatta dealership through numerous calls and emails, including reaching out to the management team, I received no response. The lack of support and the unresolved issues with the vehicle have left me deeply dissatisfied. This car has turned out to be a lemon, and the dealership’s complete disregard for customer service is unacceptable.

Save your money and avoid wasting your time with a dealer like Parramatta Volvo. Their service is subpar, and the quality of their support is nonexistent. I regret my purchase and would not recommend them to anyone.

Pure rip off and sham of a company. Avoid at all costs. Volvo lost my service book and manual and charged me £500 for the pleasure when I returned the car in perfect condition and despite supplying all invoices proving that all devices had been carried out. Shocking

Volvo have closed my local service centre, which will now result in me having to travel over an hour away to get my car serviced! This will result in me having to take a day off work, putting addional km's on my car, and use fuel that normally I wouldn't. I have paid upfront for the first 5 years of services.

I have asked The Customer Support Team to provide me with a sensible option to get my car serviced.

The Customer Support Team are terrible!

We are now at day 15 with no response to my many emails.

I will NEVER buy another volvo! (We also had issues with the car when we first bought it that took 12 weeks to fix meaning I had no car to drive for 12 weeks)

Do yourself a favour and avoid Volvo like the plague!

UPDATE: After posting this review, the Volvo support team finally decided to respond:

"We realise this impacts your ability to service your Volvo locally, and we sincerely apologise for the inconvenience this may cause.

Volvo Car Australia are not in a position to cover expenses incurred for bringing your Volvo to your nearest Volvo retailer, as our wider Volvo retailer network are available to support your servicing and warranty needs."

Happy to say I sold the Volvo and I will never support them again!

James the tec was great! He helped me with out a booking as soon as I got there I realise he didn’t have to so I appreciate that. He also wouldn’t let me tip him when he did a good job 5* all round would recommend to anyone

Great car however the accounts team never ever answer. There is no way of speaking to anyone. Totally bewildering and frustrating. Reception was rude and unhelpful. My service plan expires late February. The service was booked in with good time for 25/02. Then I was sent a reminder to renew a 3 year plan by 20/02. If I cancel the new plan they won't give my car a service or will they. Have been paying for it for the past 2 years. What a nightmare.

One star is a lot they suppose to have 0 star

I finally managed to buy a Volvo, something I had been looking forward to for years. It was supposed to be a long-awaited milestone—but it turned out to be the wrong choice!

From the very first day, my car had a strange noise coming from the engine area, something that was clearly not normal. When I reported it, Volvo initially refused to carry out any repairs, blaming it on software errors. Seriously? A mechanical issue passed off as a software glitch? That was their first excuse.

After insisting, they finally did a check-up and – surprise! – there was an actual problem. They scheduled a repair, only for the car to come back with the exact same issue. I now seriously doubt they even replaced any parts, and if they did, I question whether they replaced the right ones.

To make matters worse, the car now has software issues. The software was fully updated and everything was working fine—until the car came back from the workshop. Suddenly, there are sensor errors on the collision avoidance system, and the braking system is malfunctioning, failing to hold the car properly.

Is this the safety Volvo promotes? A car that is barely three months old and already plagued with serious issues?

And if that wasn’t bad enough, the level of disorganization throughout this process has been shocking. Every time I needed a check-up or the so-called "repair", the chaos was evident: staff had no idea about the replacement car, whether the parts would actually be changed, or even if the repairs would be covered under warranty. Total incompetence.

What’s even more outrageous is their attitude: trying to gaslight the customer into believing nothing is wrong. Any reasonable person can tell that the noise is not normal—especially when the test drive car and other models of the same type do not make that noise!

Is this the professionalism Volvo claims to uphold? For them, it’s just another sale, another profit. But for those driving their cars—especially with children on board—it’s a constant source of stress and risk.

Unacceptable. Volvo, never again!

Our XC90 went into our dealer on the 5th November as the steering tracking needed replacing. It is now the 4th Feb and we still do not have our car back! I have not got a courtesy car so we have been loving with one car, in the middle of no where with no bus service and 3 dogs.

The garage keep having the date the part will be ready put back.

The car is owned by our 2 person Ltd company of which we are both directors. When I complained to Volvo theywill not talk to me as apparently my name is not the one they have as the owner (How can a Ltd company complain... It is not a human being.

All they will say is "Unfortunately, we do not have visibility of part orders on our system, which means we are unable to confirm the current status or estimated arrival date. However, the retailer will be able to check this for you and offer further assistance if needed" So if Volvo UK cannot tell me when the part will be available who can?

I am paying road tax and insurance on a car I cannot drive and have no idea when it will be back.

The worse customer service possible, if I could give a minus I would.

The Care By Volvo scheme is a complete load of rubbish, it has taken 2.5 hours today to have one tyre fitted under the scheme. DO NOT EVEN CONSIDER THIS SCHEME. I am 2.5 years into a 3 year contract and it has been nothing but aggro, they duck out of every single thing, and dont want to know about you when you complain, you even have to fight to get tyre even though they are below the limit if they find any type of damage on the tyre. I will not even consider this again and you shouldn't consider it either

Paid a deposit of £500 for a new Volvo XC40, gave a bad review of the Sales process and then was informed by the dealer that I should pick the car up from somewhere else because their rating had gone from 1 to 96.
Absolutely unbelievable way to treat customers on the part of Volvo and the dealer who I will not shame here.
On reflection and having read reviews here perhaps I should be grateful to the dealer from saving me from buying a Volvo if this is the way they treat people.

Now bought my wife an Audi Q3 instead.

Volvo is strong and robust car outside but its internal mechanics are so weak. When I go mechanics it is full of Volvo cars evertyime. Do not waste your money and check other cars. Your expenses will rise after Volvo.

Visited Volvo Newcastle for the second time within a couple of months, issues with windscreen wipers then both keys. Both problems were promptly rectified on each occasion by Callum who was a well informed, polite, professional young man. I would not hesitate to recommend Volvo Newcastle.

Our small business leased a new Volvo C40 our first company car from Volvo Car Financial Services UK Limited (VCFS) ( a joint venture between Volvo Cars and Santander we understand) in February 2022.

The car had an airbag fault which went unresolved for 18 months, despite the car being at the Volvo garage, for a cumulative total of 3 weeks, in that time on that issue.

In late November 2023, we were told that, all along, it appears that the problem was, a rare, manufacturing defect; in that the wiring to an important side impact airbag was too short and the connections would come apart.

It appeared that we had been driving around, for some 18 months, in a Volvo with an Airbag that may not operate, as intended, in a life threatening serious side impact collision.

Since Sept 2023, such a significant fault and warning indication would be a major automatic MOT failure, had the car needed one.

We were told that the new wiring, would take some 10 weeks to arrive and even the Director of the Volvo garage thought it best not to drive it.

We had no car, from end of November 2023 and asked for a like for like replacement which was not provided and we stopped paying the lease in February 2024; due to not having the car and even having paid, for two months, without it. [ December 2023 and January 2024]

In June 2024, in long delayed response to our November 2023 complaint, VCFS offered £289 compensation and VCFS required payment, for all the time, we had no car whilst it was undriveable in the garage !! [ We were told early April 2024 that the car was now repaired].

We rejected the response and planned to issue County Court proceedings against VCFS for breach of Contract [ For failing to provide Safe & drive able car, from the outset, that we had been paying for]

Just ahead of our small business issuing proceedings VCFS proposed to cancel the lease and pay £3,015.88.( Sept 2024)

We accepted the offer and sought assurances that we would not be subject of prejudice going forward.

On the basis of the settlement offer we went out and leased another Volvo all Electric car [ which we are very happy with I should fairly say ] though not leased from VCFS ( who we would not now, after what has occurred, deal with ever again]

November 2024, VCFS paid only £1474.58 of the agreed £3,015.88 ( and ignored further correspondence)

Update: 11th February 2025, after further complaint and a Ombudsman referral; VCFS finally paid the outstanding balance, plus a £100 extra payment.

We are still very happy with our new electric Volvo, but, as a small company, our Volvo's in future will never be sourced using Volvo Car Financial Services.

VCFS Agreement JC001525

Never, never, never have a Volvo. Volvo and Volvo Finance will not support you if you have a problem. Their service is disgusting, their attitude is dreadful, they are no longer a luxury brand. They simply don't care. I have had four Volvos in the past and have been delighted with them. Needless to say this is my last.

Ordered a new XC60 and paid the required 50% deposit. Within 24hours of delivery the dealer said they would not hand over the keys unless they could scan and upload my driving licence. As I wasn't happy for them to do this (data can get misdirected and misused) Volvo UK just cancelled my order. For some reason, Volvo UK are holding onto my deposit, stating that it takes 15 days for a refund. This is unacceptable as I paid within 10 mins of receipt of the invoice, and any bank transfer can be made within 2 hours. I wish I had read the previous reviews on this site before going near Volvo!! My emails to Volvo get bounced back as undeliverable, and the contact centre is useless as they just run through a list of excuses. Perhaps its fortunate that the order didn't go through as I believe there may be issues with the XC60!!

Had a (relatively minor but annoying) intermittent fault on a brand new Volvo EX30.
Dealership attempted one fault finding and failed. Said they'd refer it to Volvo tech support. Volvo contacted dealership and came back to say their FINAL decision was nothing more could be done.
So got a £37k Volvo EX30 car that is faulty.
No support. Nothing.
Won't ever be buying Volvo again.