VoroMotors Reviews 

1,461
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 489 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and highly knowledgeable staff for providing fast support, detailed troubleshooting, and valuable guidance during their purchases. People note that customer support representatives are exceptionally responsive, friendly, and efficient when addressing questions through the convenient online chat system. However, some customers also noted deeply frustrating experiences regarding product defects, poor component fit, and unexpected mechanical malfunctions shortly after delivery. A few reviewers expressed deep disappointment with the warranty process and support handling when seeking official technical assistance for broken parts and error codes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and knowledgeable representatives who... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and patient... See more

Product

People report positive experiences with product, noting that items such as the scooters and bikes are... See more

Service

Customers consistently note positive experiences with service, highlighting prompt responses and helpful... See more

Response time

Users describe positive interactions with response times, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company, their patience and thorough servicing/purchasing suggestions are second to none. Ronnel is the man he’s very knowledgeable, truly informative and as thorough as you could... See more

Company replied

Rated 5 out of 5 stars

Dan at VM is fantastic. He went above and beyond helping me to purchase my Roadrunner V3 scooter. I needed to split the cost between 2 payment types and he provided a timely and clever solution that m... See more

Rated 5 out of 5 stars

Jim Brian from Voro Motors has been extremely helpful with all my questions about my new scooter! I was having a knocking sound coming from the front tire and Jim helped me work through figuring out w... See more

Rated 5 out of 5 stars

Ronnel was extremely helpful. They responded within about 10 seconds from the moment I typed in my initial question on the chat. Ronnel answered my questions right away, shared a link for ordering the... See more


Company details

  1. Motor scooter dealer
  2. Motor vehicle dealer

Written by the company

VoroMotors is not your average PEV (electric scooter/electric dirt bike) company. We’re the only brand in the game with real 24/7 live chat and a 7-day phone line where humans answer. What you see online is what you get—no fluff. We have offices in LA, NY, Hawaii, and Australia (this profile is for the US only). Every review you write helps us improve. We read them daily. Mention an employee by name—they earn performance points when you do. Got a complaint? No problem. We embrace criticism, just add context. Did you contact support? Did you buy from us or used? Want help? Drop your name or order number so we can actually assist. Keep it real, keep it useful.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,461)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Redelivery

Mike was able to help me with getting my order redelivered to me. Even fixed my address issue which was the cause of this whole experience however even though I was anxious mike helped me multiple times and as someone who knows what it's like to be on the other side and assisting customers, I'm truly grateful for people like Mike. Thank you Mike!!!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

I've had a Emove Cruiser since 2021 and…

I've had a Emove Cruiser since 2021 and put over 2,000 miles on it. From time to time I've needed to get spare parts or upgrades. These guys run an awesome shop (virtually). They have videos on how to fix things, and are super helpful over chat. I just got a replacement rear fender ordered. Ronnel was incredibly helpful ensuring I ordered the correct part for my model number

2 April 2026
Unprompted review
Rated 5 out of 5 stars

New thumb throttle order.

After owning the Emove Cruiser for six years, I'm switching back to a thumb throttle instead of a twist. Ronnel was excellent in helping me get the right one for the 2020 Cruiser. Yes, it's in great working order and still a pleasure to ride. Ronnel sent me an invoice with link to order. Voromotor has the best customer service anywhere.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Ronnel was amazing

Ronnel was amazing. The service was amazing and i wish everything was as easy as this was to order things. Thank you again

1 April 2026
Unprompted review
Rated 5 out of 5 stars

When it comes to VoroMotors spare parts....

When it comes to VoroMotors spare parts, I am really disappointed that their products are always out of stock. I haven't left VoroMotors because customer service always meets my needs. i just hate wasting time in talking to customer service when it can easily be avoided if spare parts were in stock. Anyways, today I was helped by Ronnel, who was very knowledgeable in answering all of my questions. He even went above and beyond in asking questions about my scooter and what other issues it had as well. If it wasn't for Ronnel, I would ditch VoroMotors with a car or some other scooter company that actually has the parts when needed and wouldn't take years to get shipped. Thank you, Ronnel, for helping me out and solving other issues I had in mind.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY

DO NOT BUY ANYTHING FROM THIS COMPANY, absolutely terrible staff and they will ship you something that is defective from in and out please don’t trust this company with your life they will give you something that will kill you I’ve ran into issues after issues and I promise there are plenty of better companies then this terrible store please pass on VOROMOTORS they are a bunch of scammers and I promise you’ll be very upset with any purchase from this company.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

well Ronnel was excellent

well Ronnel was excellent, i felt like he offered good service, volunteered advice, was personable, gave discounts where he could give them, tried and made attempts and effort in answering my questions and seemed patient with me. was able to relate because he has the same product that i was purchasing so we can share information about the product because he has experience with it instead of ...well not. That makes him a better rep.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Stellar Peeps, Stellar Product

Dear Ronnel, Joey, Dan Kai, and Melvin at Voro Motors,
From the very beginning, your service has been stellar. When I encountered a potential missing part concern, you all went to bat for me 100%, demonstrating your commitment to customer satisfaction and going above and beyond to resolve the issue.
I also want to acknowledge the support you provided in helping me figure out how to remove the speed restriction on the unit. Your guidance was clear, patient, and effective, and I'm really enjoying my purchase—and the ongoing support that comes with it.
From my point of view, this is an amazing company, and you are an amazing group of people. I would recommend Voro Motors to anybody. And wow, does this thing go fast... that's all I have to say.
Thank you for everything you do.
Sincerely,
Nicholas F.

14 March 2026
Unprompted review

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