Vox Reviews 

Renee your Service is Outstanding!

With no internet for 26days ! We cancelled our service with Webafrica who unfortunately could not reconnect our fibre and signed up with Vox . From day 1 Renee was always a WhatsApp away , friendly helpful and supportive. Thank you we collected our router today plugged it in and with very helpful technical support , it’s Working !

Poor service . I have been holding on for more than 20 minutes and had to hang up because it was obvious I won't be helped .

Dont answer phones, cut u off no warning because u overlooked a R55 increase on the R995 a month installment . No acknowledgement of payment so u hav to keep phoning unanswered lines, can't escalate complaint, bosses must be so arrogant to talk to customers. Dont deserve my money. Too much negative to say in this space!!! Horrible!!!

Terrible appalling customer service for VOX
For people who are supposed to connect their clients, this could not be more far from the truth. If I could give 0 rating I would.

I just wanted to cancel my subscription on 1 July 2024, sent emails and tried calling, only got automated responses and ticket numbers. I go onto their website and see that you cancel your account from there, but fine print states that the need full calendar month to cancel the subscription, being the 1st, this would not be a problem?
They get back to me on 3 July and say the cancellation has been processed and my subscription will be cancelled on 01/09/2024 (September?) taking the full calendar month in August.
I called and called to get through to somebody to just back date the request to when I actually did submit the cancellation. Now they record all the calls, so they can go and listen to the conversation on 2 July at 13:34, by the 3rd time going through their customer service line and actually getting somebody to pick up, the guy told he has back dated it and they will collect the router at the end of July. So everything is sorted, or so I thought...

A WHOLE WEEK goes by, on 9 July I receive a message, they will collect the router on 30/08/2024, I am moving end of July and will not be there, which is what was explained to them. But again emails and calls only get ticket numbers or getting passed through the system and explaining myself again to every new person who is supposed to be able to help?
Not wanting to waste my own time, airtime and money I sent emails made a few calls and then left it there because this was supposed to be sorted.

The only quick communication I got was when I went their facebook page (also seeing all the negative posts), and then they call me during work hours 3 times in 2 minutes, I couldn't answer as I was seeing patients, then they have the audacity to say we called you and you didn't answer, I called back, but going through the customer service system nobody knows who called me and nobody knows what is going on?

This internet service provider is the worst possible provider that I have ever dealt with. I am not going to mention the previous drama story that we had just to do a change of ownership on the current line, which was 3 months of being without wifi.

I would never recommend anybody work with VOX if you have the choice.

Masixole based in Berea, gave me a very great service and a best offer. My deal was approved in few hours

I can't complain about the service because there are NO SERVICE. I am waiting for more than a month for feedback, nothing. The sale's consultant ( Keke) who signed me up, his service is so pathetic to say the least. He doesn't answer any of my phonecalls or my messages. Today I phoned 10times Vox and I still don't have an answer. Keke Dingaan is not worth being a consultant or do whatever he does. Taking people for a ride is his specialty.

Internet often goes off it has been off for 4 days again now and the customer service is terrible they refused to get you out of your contract and they refuse to care even if you don't have internet you have to pay for it terrible service

GOOD DAY



CAN YOU PLEASE ESCALATE OUR PROBLEM ACC 9540308

OUR GUESTS ARRIVE AT 16:00 I NEED THIS WIFI TO WORK BY THEN

THIS HAS BEEN A FULL WEEK THAT WE STRUGGLE TO GET SOMEONE OUT TO THAT PREMISES THIS IS VERY PATHATIC, THE WAY I FEEL RIGHT ABOUT NOW I WILL NEVER RECOMMEND ANY ONE TO YOU GUYS. WE PAY OUR BILL EVERY MONTH AND THIS IS THE SERVICE THAT WE GET. EVERYTIME I PHONE VOX YOU GUYS TELL ME THERE IS A TECHNITION ASINGED TO THIS CALL, I HEAR THIS STORY EVER SINCE FRIDAY 5TH OF JULY. I WILL POST THIS EMAIL ON GOOGLE REVIEWS. I NEED SOMEONE AT THAT PREMISES ASAP.

Go Poilievre!! And what is this right vs left thing?? We all breathe the same air!!

Our WiFi has been off since we 19/06 to today. Every day I spend hours on the phone with them (only when I call, because they never call me with any updates) and every person that I speak to simply passes me on to the other. The whole problem started with a mistake they made and because it is their mistake one would expect them to timeously fix the problem. However they keep blaming different departments and Frogfoot for the problems and no one is actually doing anything about it. I would not recommend this service. In fact I would strongly suggest that you look for another company, because after literally years of supporting this company, they are incompetent in fixing a very simple issue and refusing to send anyone out to actually fix the problem.

Excellent Service

Curtis Macquena

I will recommend him to anybody always trying his best to assist.

I must say his the best in East london now I can enjoy my internet all thanks to him

what I liked was the service and support your staff had gave me thanks curtis for all excellent service and you kept me up to date each day you and your team wow amazing service excellent, excellent service bru I never had such service from any other staff or service provider thank to you Curtis bru you ROCK bru you are the best bru keep up the good work my friend my family and I just want to thank you very much god bless you

VOX FIBRE GOT TERRIBLE AFTER SERVICE PLEASE DO NOT CONSIDDER THIS FIBRE. I AM IN SECUNDA SO THEY THINK BECAUSE YOU FAR FROM THEIR JHB OFFICE THEY TREAT YOU BAD. IM GOING TO CONSUMER PROTECTION ACT WITH RECEIPTS I HAD TO ASK PRIVATE COMPANY TO SORT THEIR SETTINGS OUT

STAY AWAY FROM THESE CLOWNS
WE ORDER FIBER FOR OUR BUSINESS BY ONE OF THERE SALES PEOPLE THAT WALKED IN THE SHOP

WE WERE ASKED TO FILL IN THE CONTRACT SO THAY COULD SEE IF WE HAVE FIBARD TO THE BUILDING, WE THEN DID AS ASKED

3 WEEKS LATER SOMEONE COME TO ASSES AND SAID THERE IS NO FIBAR IT IS ACROSS THE ROAD AND IT IS NOT FEASIBLE SO WE WERE TOLD TO CANCEL

NOW WE GET AN INVOICE FOR R25000 BECAUSE THEY CAN'T PROVIDE US WITH A FIBAR AND WE CANCELED

YOU CAN TAKE YOUR R25000 INVOICE AND GIVE IT TO YOUR DIRECTORS TO SIT ON IT AND ROTATE LIKE A BUNCH OF CLOWNS SEE YOU IN COURT D A.

I'm rating them 5 stars because of Masixole, I recently using Vox's fibre and had a satisfactory experience. The service was efficient and professional.

Especially MASIXOLE who is based in Beria EL was responsive, helpful, knowledgeable and he went above and beyond to my expectations. The quality of work was excellent.

I would recommend using Vox again for their services.

Was poached by Curtis Macquena. Although I was not interested, he managed to convince me that I need the wifi more than I know. My experience with Vox has been superb so far - no complaints. I'm impressed - keep up the good work!!!

I am deeply disappointed by VOX ...my Fibre connection has been down since morning and when i call the callcentre the agent placed me on hold for more than 5min and never returned to me as the call ended due to my airtime running out.....as i am writing this review i am willing to shift to another provider because i cannot stand this at all
I was unable to work for the whole day today due to the connection being down.

Worst damn wifi I've had yet it was recommended to me as a new and affordable wifi that can compete with most of the other providers out there but since I started using them I've had nothing but problems with it like no internet access and it just goes offline when it feels like it it was recommended by Dylan Malan and it's honestly one of the worst I've ever used I really hope no one falls for this scam and that no anyone who recommended this gets fired I can't get any work done on time coz of regular no internet connection its honestly pathetic I recommend that yall either discontinue this crap and stop scamming people or actually fix your shìt

Thanks jade blignaut for setting me up with wifi i contact u and instantly hooked me up with wifi no problems and stress free from wifi problems and problems i have i contact an instantly u reply with action thanks jade an vox comapy.

The speed of my application and the pleasant experience I received from Mzwanele Nobavu is to die for. How I wish in all the doors that we knock on looking for a service we could always come across people like Mzwanele.

I applied for the fibre on the 28 May after he took me through the whole process, checking my area and the packages. Within 2 days the Open serve people were in my house installing. A day later I got the router. All this time the messages and emails from Vox were constantly informing me of what is happening.
I am so happy with Vox and with Mzwanele in particular he is really doing a fantastic job in making the client happy as I was so frustrated with finding myself without internet access from my previous provider.
Thank you Vox.