Vox Reviews 

I was referred to Vox by a previous supplier, specifically to Gabriella Peneder. From the onset, Gabriella was quick in her responses and had my order placed in no time giving me feedback every step of the way. Unfortunately due to issues with openserve, my installation was quite delayed. However, Gabriella followed up daily and provided me with screenshots from these follow ups which enhanced the transparency in the entire process. I was close to cancellation, however through my irritation and frustration, Gabriella remained patient and understanding. It is due to the regular follow up and escalation from Gabriella and her manager, I was connected in less than 48 hours after the delay. Thank you so much for your customer support and providing the promised service.

Carmen Res was awsome I'm so glad there is a great customer service

Bad customer service and poor communication skills, failure to communicate with me as a customer
When l write an email to them, they will reply next week or not even reply
Canceled my connection during the month,told me that l owe them R69, told them that l don't have it, l will pay it monthly end among with my regular amount balance, THEY CANCELED MY CONNECTION
I SENT THEM AN EMAIL LAST WEEK ASKING THEM HOW MUCH SHOULD I PAY MONTH END R590 OR R600
BECAUSE WHEN I PAY R590 THEY SAY PAID UNSUCCESSFUL AND THEY ADD INTEREST FEE

Worst customer service EVER!!!!!! WORST INTERNET PROVIDER!!

Gabriella Peneder from VOX was extremely helpful. She communicated well and was very influential in helping me sort out my clients internet problems.It was not a typical issue but handled it with patience and professionalism.

Patience of the marketer and following up on the prgress of the installation. Call centre helpline with a knowledgeable person that wants to help on Vox side. Help with technician callout when things did not go as planned. Very satisfied with signal and service.

I had an account previously and closed it as I moved houses..once settled I spoke to Gabriella Peneder and indicated I am in need of wifi. She spoke to me about my needs and concern, concern was area is serviced by Vuma, she indicated it wouldnt be an issue I just need to chose a package and she will assist. She sorted everything out and even indicated as a return customer there are benefits with I received. I believe she was straight forward and guided me properly which I appreciate. I have no issues since with my account and she is always available to assist. Vox team assisted well also.

I would like to compliment Gabriella Peneder from Vox for her highly efficient manner in which she assisted me with my wifi installation. She treated me like a long lost friend, and went the extra mile to ensure that I was assisted. Thank you Gabriella!

I would like to commend Gabriella Peneder for providing excellent service in getting me connected on travel plan with the absolute best service provider in SA. Thank you Gabriella, you are a Star!

I dealt with Gaby in sales and she was amazing. She explained everything clearly and checked in regularly with updates, I never had to follow up with her. Amazing!

Gabriella has been so supportive and on the ball in providing services in getting me connected in my new place.

Carmen Ras was very helpful and also very accommodating during this process

I was assisted by Carmen Ras today and she definitely went the extra mile for me - she was so kind and patient. Will be referring all my friends and family to her, thank you Carmen

Carmen Ras was brilliant!! Clear, concise and considerate. Made the sign up process so easy. More than 5 rating!!

Your Agent Carmen Ras was very professional...i admired the way she handled my call

Gabriella Peneder, a Retention Agent, helped me reinstate my fibre line. She is a consummate professional and helped me at each stage of the journey. Overall a great experience.

Totally regret getting rid of my nano dish internet supply. Moving to VOX is leaving a bitter taste in my mouth.Not even a full year. More down time than actually enjoying the product. As for their whatsapp assistance the robot assistance just taking you in circles. They happy to call you when they selling their product but when there is a issue you get bombard with emails with technical shit only they understand. If we cancel we are liable for cancelation fees so too VOX Need to held liable too and refund us if they supplying us with Kak Service, Excuse my French.

Today I was assisted by one of Vox's customer care specialists named Evan. He sortedout my problem immediatly and he was professional and really went the extra mile. Thank you, Evan, for your kindness and helping me. Good job.

Big Shout-Out to Carmen Ras from Vox...

...for assisting a non-South African deal with crappy Internet Providers. After three weeks of Zero help from Mweb - Carmen from Vox helped me more in 2hrs than Mweb did in THREE WEEKS. She was patient, friendly, and helped me with everything Step-by-Step. I am looking forward to having Vox as my ISP - internet for me is a HUGE non-negotiable need in my daily life, both professionally (I work remote for a US Medical company) and in my private capacity!

So here we are 2 months later and still having problems with Vox.

At my previous address I had a month to month contract after 1 year service . Vox notified us that I will have to pay a cancellation fee ( wich defeats the month to month object) the next tenants arranged to take the wifi over and something went wrong between the tenant and VOX - now I received a bill for R2900 - and the cherry on top is they suspended my service at my new residence even if it was paid in full .

I tried contacting vox getting transfered from 1 person to another 5-6 times a phone call just to hear the call being canceled, this gets frustrating after 2 days attempting to sort this issue out .

I finally got fed up with vox and changed my provider this week . I did not have any contract or verbal agreement with vox . At the end this will effect my credit score but I will not pay a cent more to Vox .......