Voyage Prive Reviews 

Easy to book, everything was as expected if not better, great experience in general

Poor experience and customer service. Having booked a trip to Japan which I was excited about specially Mount Fuji which I added to the experience months ahead it turned out they were incapable of organizing it and only found out it wasn't on the itinerary once I received it 2 days before the trip and there was nothing they could do or provide a good will gesture seeing they made a mistake. All I was offered was the money for the excursion back which is not acceptable

Great easy website to navigate, excellent customer service.
Very competitive price.
Haven't had a bad holiday & been using them quite a few times!

Really enjoyed our time at Treasure Beach, Barbados. Room was sea view and in a brilliant location. Hotel in a great position to get access to Hole Town.

Room fabulous. Food Fabulous and Staff Fabulous. Would go again.

Only thing that was annoying that the flight didnt include luggage in the hold which ended up being expensive.

Find booking on the site easy, hotels and holidays have been lovely. Easy to access travel information needed but transfers on each holiday have been slow and not always easy to find

great offers, smooth transactions

Booked an Ibiza holiday through Voyage Privé expecting the “luxury”, hand-picked experience they heavily advertise. Unfortunately, the reality has been extremely disappointing and nowhere near the premium standard marketed.
The hotel is tired, dated and feels more like a basic 3-star property than a luxury escape. Our room had ants, ripped bedsheets, black hairs on arrival, extremely uncomfortable beds and a building site directly outside the window causing constant disruption and noise.
To make matters worse, the curtains are practically transparent, so the room is fully bright from around 6am every morning, followed by construction noise from around 8am. Hardly the relaxing holiday we paid for.
The food and drinks have also been below average quality, and unbelievably, the hotel requires €10 CASH deposits per pool towel — no card payments accepted. We had to leave the hotel to find an ATM and ended up paying around £25 in bank charges just to withdraw cash for towels. I have genuinely never experienced this at any hotel claiming to offer a luxury experience.
We did raise issues with the hotel directly, and the cleaning concerns were addressed, but that does not change the overall fact that this holiday has been materially misrepresented.
Very disappointing experience overall, especially given Voyage Privé’s branding and pricing. We've previously booked trips through Voyage Prive which have lived up to expectations but the reason for this review is the lackluster and unhelpful response from their customer services. Salt in the wound.

EDIT: I already have provided that information and your "customer service" response is that the hotel provided all the amenities that you listed regardless of the fact it was an awful experience. Excellent service.

Not the first time using Voyage Prive and as the previous times, it all went smoothly and we had some surprises waiting for us.
The highlights were: the location (Bali) and chosen hotels - great staff and easy communication.
All offered exactly as written.

A great offer. All the extras make all the difference. Treats, upgrades and the mobile data was incredibly useful in Mexico. Great service that I’ve come to expect from Voyage Prive

Extremely disappointing experience with Voyage Privé.

The hotel was advertised with a pool stated as open from May, and the pool was one of the main features used to market the stay. After arriving, we discovered the pool was not open at all, and the hotel later confirmed it does not actually open until late June.

The problem was not just the lack of one amenity. Without the pool, the entire appeal of the hotel disappeared. It was a very average, outdated hotel with limited amenities, located a long distance from the centre with awkward transport links and an access route that did not feel safe at night. We essentially paid over the odds for a hotel that was nothing like what had been marketed.

The whole reason many people use a travel company is because you expect to be able to rely on the accuracy of what is being advertised. Unfortunately, I found that you simply cannot rely on the information Voyage Privé puts out there.

What made this significantly worse was the way the complaint was handled afterwards. The internal communication and complaints process were genuinely awful. The issue was repeatedly minimised, the impact dismissed, and despite extensive evidence and multiple escalations, the response was essentially a token offer that did not remotely reflect the reality of the situation or the costs caused by it.

In my case, the consequences were particularly serious because I had relied on the pool facilities for health and rehabilitation reasons, which Voyage Privé was made fully aware of during the complaint process. The absence of the advertised facilities caused significant physical pain, additional costs, medical issues and disruption following the trip.

I would strongly advise anyone booking through Voyage Privé to independently contact the hotel directly and verify that the advertised facilities actually exist and are available before travelling. Honestly, based on this experience, I would probably skip the travel agent altogether and book directly with the hotel instead.

Very disappointing experience overall.

EDIT: Response says there is an ongoing conversation regarding this issue. This is untrue. I was issued a "final" resolution which I have rejected, as it was a fraction of the costs incurred by their failures.

No complaints at all!. Hotel was fabulous, room was fabulous, transport was excellent and the food was good too.

It was good value for our money and although the weather wasn’t great it would have been nice to have had two weeks instead of one!

My husband and I booked a package holiday with Voyage Privé to Thailand to celebrate our 10th wedding anniversary. What was supposed to be a honeymoon turned into an absolute nightmare, one of the most stressful and disappointing experiences we have ever had, caused entirely by their lack of organisation and complete failure to provide any support when it mattered most.

We purchased the full package online on 14/12/2025, including flights, hotels and transfers (Thailand | Phuket – The Westin Siray Bay Resort & Spa, Island Escape Burasari, and Le Meridien Khao Lak Resort & Spa), for travel from 12/04/2026 to 25/04/2026. The booking was confirmed immediately after payment, and we received the confirmation email, ATOL certificate, and full travel documentation, giving us full confidence that everything was properly arranged - so we thought.

In the weeks leading up to departure, we continued planning the trip in detail, including booking excursions, parking at the airport, and organising our itinerary. We also received further emails from Voyage Privé, including eSIM instructions and even a hotel upgrade suggestion just days before departure. At no point was there any indication that anything was wrong with our booking.

On 11/04, the day before travel, we also received emergency contact details from Voyage Privé. However, these were essentially useless.

On the day of travel, we arrived at the airport at 17:40, more than three hours before departure. From that moment, everything collapsed.

The China Airlines staff could not find any valid booking under any of the references provided by Voyage Privé, nor under our names, passports, or any alternative search method. They made every possible attempt to locate our tickets but nothing existed in their system.

We were immediately told to contact Voyage Privé.

We did exactly that — repeatedly — using emergency numbers, telephone contact, WhatsApp, SMS and email. There was absolutely no response from any channel, despite us still being within the stated operating hours when we first tried. No support. No assistance. Nothing.

We remained at the airline counter from 17:40 until 20:40, right until check-in closed, with airline staff trying to help us the entire time. However, they could not proceed without a valid booking reference from Voyage Privé. We were completely abandoned.

As a result, they completely ruined our holiday in Thailand.

The next day, when we finally reached Voyage Privé, we were initially told our flight had been cancelled. This was completely untrue, as we had physically witnessed the flight depart.

Only after we challenged this with evidence did they admit that the ticket had been cancelled by them — without any clear explanation.

We were then presented with three unacceptable options:

Full refund of the package
Partial refund of £1,360 for us to rebook flights ourselves (completely unrealistic for last-minute international fares, and that they would bear no responsibility for our flights.)
Alternative flights via Abu Dhabi, a route we refused due to the ongoing instability and high risk of disruption in the region at the time.

We rejected all of these options and requested what was obvious: to be placed on the original airline and route we had already paid for. Voyage Privé refused.

At that point, it became clear we were being forced into a position where we either accepted unsuitable alternatives or lost our holiday entirely.

We had no choice but to rebook an entirely new holiday with another travel provider at our own expense, just to salvage our annual leave.

After escalating the matter (including via ABTA), we went through weeks of emails and discussions. Eventually, a settlement was reached — but only after significant pressure and time lost.

That expectation is unreasonable.

Consumers deserve to know what happened.

This was not a minor inconvenience. It was the complete failure of a paid travel service at the most critical point — the airport, on the day of departure — with zero support and no workable resolution.

Our anniversary trip was effectively destroyed. Instead of two weeks in Thailand, we lost days of our holiday and had to rebuild everything last minute under extreme stress.

I strongly warn other travellers: be extremely cautious when booking with Voyage Privé. If anything goes wrong, you may find yourself completely unsupported at the worst possible time.

Voyage Privé – never again.

I don’t like to leave negative feedback but feel this is important. After numerous emails and chat bot messages regarding the situation in the Middle East we were advised that our trip to Jordan was still going ahead against the advice of the FDCO and voided travel insurance. Needless to say we put out safety first and didn’t go on the trip. We were advised that as the flights and hotels were operational they wouldn’t cancel the holiday which has left us out of pocket. They have a help page regarding the situation in the Middle East along with a list of countries they have cancelled holidays to due to this situation. My question is the majority of these countries have flights and hotels available so why hasn't Jordan been included.
I have used Voyage Privé quite a few times with no issues so you can imagine my disappointment that they are not looking after the welfare of their customers.

I got a lame canned response. The issue was a call to them cost me 8 euro for 8 minutes. I did not know it was a premium call but got charged these rates as my carrier advised it was a premium phone number

Travelled with them on a few occasions now and very pleased with their attention to detail. Very well organised, all you need to do is go on holiday and know you’re in safe hands.

Accessibility, responsiveness and trip

I want you to pretend you have won the lottery for a holiday with the best holiday company in the world.

Imagine how good that would have to be. Well, let me tell you. Voyage Privé is probably the nearest I have come to that sort of experience.

Everything, from the booking process to checking in at the hotel was faultless. Each step along the way was first class.

I booked online via browser and that integrated perfectly with the app on my phone.

As my start date approached, I was sent a copy of all I needed again. So cool.

They chose Jet2 to fly me. They were ace, too.

The hotel treated us like VIP's on arrival - maybe that was the Voyage Privé factor.

So do yourself a favour. Book your next break with Voyage Privé. Its first class, but without the hit to your wallet.

Booking through yourselves everything was exactly as described. It was so lovely to land in Montenegro & have a taxi waiting for us. When we got to Perast a golf cart was waiting to take us to the Grand Heritage. We were welcomed by Reception with a very refreshing mocktail which was gratefully received.

We were shown to our room we wanted to carry our own bags but were told that they’d be brought to our room. The room was indeed an upgrade as promised. It was huge not a great view but honestly the best bed linen beautiful shower & plenty of extras like toothbrush’s razor vanity set shower cap. This was stocked up every day. The housekeeping was excellent & the girls knocked every evening to check if we needed anything so kind.

The reception thankyou so much you were amazing on your feet all day just there to help with anything.

The restaurant all couldn’t do enough went the extra mile. The breakfast was amazing massive choice.

Both outside pool & indoor pool fantastic. & can recommend a treatment in the spa. If you need to relax it’s definitely the place to go.

Good prices . Good locations. Easy booking