On the 14th of June I bought some item at the shop. Never got it. First, they said, it was lost in transportation, and asked do I want my money back, or they can send another one. I chose new item. S... See more
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Super easy to deal with and very helpful. I spoke online with a Ronni who was very friendly and helpful. I screwed up in my ordering and had to take it back, via one of their stores. Couldn't have be... See more
The product corresponds to the description. Its delivery was faster than it was stated on the website. Very pleased with the service.
Company replied
Super god service hos VVS Eksperten i Ringsted. God priser og kvalitet
Company replied
Company details
Written by the company
VVS-Eksperten er en dansk webshop, der specialiserer sig i salg af VVS-produkter. Vi ønsker at gøre det nemt og trygt at handle VVS-artikler online – uden at gå på kompromis med kvalitet, pris eller service. Vi tilbyder et bredt sortiment af produkter inden for blandt andet badeværelse, køkken, varme og installation. Uanset om du er i gang med en større renovering eller blot mangler en enkelt reservedel, bestræber vi os på at have de rette produkter på lager til konkurrencedygtige priser. Hos VVS-Eksperten sætter vi en ære i at levere en god kundeoplevelse fra start til slut. Det betyder hurtig levering og en kundeservice, der er klar til at hjælpe med både små og store spørgsmål. Vi ved, at VVS-løsninger kan være komplekse, og derfor gør vi os umage for at guide vores kunder, så de føler sig trygge gennem hele købsprocessen. Vi samarbejder med anerkendte leverandører for at sikre høj kvalitet i vores sortiment, og vi følger løbende med i udviklingen på markedet, så vi kan tilbyde moderne og holdbare løsninger. Hos VVS-Eksperten handler det ikke kun om produkter – det handler om at skabe tillid, værdi og gode oplevelser for vores kunder.
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4.2
Great
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Verry good service from the employes at…
Verry good service from the employes at viby j .
And most important, verry good technical recomandation from vvs eksperten employes.
Thank you.
16 March 2022
Super god service
15 March 2022
Super service.
11 March 2022
ok at handle hos intet problem der :-)…
ok at handle hos intet problem der :-) har så et problem med varen og de lover at ringe dagen efter men det er en uge siden nu ??
6 March 2022
Trist at det er billigere at handle på…
Trist at det er billigere at handle på nettet end i butikken.
4 February 2022
Hurtig ekspedition og levering
16 January 2022
Reply from VVS Eksperten
Hej Lars
Tusind tak for bedømmelsen af VVS-Eksperten.
Vi er glade for at du er tilfreds med vores hurtige ekspedition og levering.
Sådan skulle det gerne være hver gang.
Med venlig hilsen
Amalie, Kundeservice
Cheap Chinese products from AliExpres
Dont buy from this website!
Bought a product who was malfunctioning straight from the box, customer support replied after 2 weeks saying they contacted the manufacturer and is nothing wrong.
They refused the return. Product was a thermostat that does not work as intended, it heats the house way over the set temperature, for example is set to 21 degrees, at 24 degrees in the house, radiators are still burning hot.
Most of the products in this website are cheap chinese ones from AlieExpres, so be very carefull what you buy, because you can find them cheaper.
Customer support zero stars if possible.
16 November 2021
Unprompted review
Reply from VVS Eksperten
Hej Kunde
Tak for bedømmelsen af VVS-Eksperten.
Vi er glade for at du er tilfreds med varen trods for lang leveringstid.
Vi beklager at leveringstiden blev længere end forventet.
Håber vi kan hjælpe dig igen en anden gang.
Hav en god dag
Med venlig hilsen
Rikke, Kundeservice
Godt at man har et sted man kan handle.
21 September 2021
All good until we opened the box and…
All good until we opened the box and found that the garbage bin was dented on one side. The box we got did not look damaged, so I guess the bin has been sent like this without checking it. Luckily, since the material the bin is mad of is soft, we managed to push it back. a small dent is still visible. I will send some pictures and hopefully get a discount. I could have sent the bin back but that requires time, that I miss.
14 September 2021
Reply from VVS Eksperten
Hello Louisa.
Thank you for your review of VVS-Eksperten.
I am very sorry that the item was shipped from our supplier, without being checked first.
It does not look like we have received an email with pictures from you.
Feel free to send us an email so we can find out if it needs to be exchanged or if you need a discount on the price.
I hope we can help another time.
Best regards
Bonnie, customer service.
Fin service.
9 September 2021
Reply from VVS Eksperten
Hej Flemming
Tusind tak for bedømmelsen af VVS-Eksperten.
Vi er glade for at du er tilfreds med vores fine service.
Sådan skulle det gerne være hver gang.
Med venlig hilsen
Amalie, Kundeservice
God webshop, billig levering til tiden
God webshop, stort udvalg, skarpe priser, billig levering til tiden
27 August 2021
Reply from VVS Eksperten
Hej IMPC
Tusind tak for bedømmelsen af VVS-Eksperten.
Vi er glade for at du er tilfreds med vores gode webshop, med et stort udvalg, skarpe priser og billig levering til tiden. Sådan skulle det gerne være hver gang.
Med venlig hilsen
Amalie, Kundeservice
Super god service
19 August 2021
Reply from VVS Eksperten
Hej Thomas
Tusind tak for bedømmelsen af VVS-Eksperten.
Vi er glade for at du er tilfreds med vores super gode service.
Sådan skulle det gerne være hver gang.
Med venlig hilsen
Amalie, Kundeservice
God service…
5 August 2021
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