Volkswagen Pon Financial Services Reviews 385

TrustScore 3 out of 5

3.0

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Company details

  1. Car rental service

Written by the company

VWPFS in een financieringsmaatschappe en biedt automotive producten voor financieren, verzekeren en leasen voor autodealers, wagenparkbeheerders, midden- en klein bedrijf en particulieren.


Contact info

3.0

Average

TrustScore 3 out of 5

385 reviews

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1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

LEASE and Not being helped.

I have a Volkswagen Caddy from VWPS and I have always paid my sum of €278 and some cents. 40 months in to the 60 months contract now never have I said i'm not paying. This one time I had problems with getting paid and I called them up politely asking if It was possible that I paid them next month double for the month that I couldn't pay and the month that comes after. They said 'No aint doing that You will get a fine doing so'. also stating very unpolitely; 'You're now making your problem our problem.' Like why do you even pick up the phone to? To help me NOT with a problem I guess. Thanks for nothing Next lease car will defenitly not be a Volkswagen Or anything that has to do with VWPFS. In 60 months be one month late they will try to almost literally sue your a**.

22 January 2023
Unprompted review
Volkswagen Pon Financial Services logo

Reply from Volkswagen Pon Financial Services

Dear Bugra,

We are sorry to hear that you have experienced our services in this way.

We would like to get in touch with you about this. For this we request you to contact salesretail@vwpfs.nl.

We would like to hear from you.

Rated 1 out of 5 stars

No response after accident

If you have an accident with a car of PON, they will not respond. So it wil be very difficult to get your insurance money.

3 August 2022
Unprompted review
Volkswagen Pon Financial Services logo

Reply from Volkswagen Pon Financial Services

Dear Michael,

We are sorry to hear that you have experienced our services in this way.

We would like to get in touch with you about this. For this we request you to contact salesretail@vwpfs.nl.

We like to hear from you.

Rated 1 out of 5 stars

Were involved with Car Driver Deals…

Were involved with Car Driver Deals scandal. VWPF came to collect my car (not a VW), beginning of July. Left me without a car and the kids in tears. 2 weeks later on my Birthday they sent me a text message asking if I'd like to lease a VW... I'd rather sH!t in my hands and clap.

-Update1- Per the reactive response, presumably from a PR department scanning social media for negative reviews... To clarify I was leasing a Tesla from Car Driver Deals which was owned by Volkswagen PFS. As CDD was not paying Volkswagen PFS, you were quick to collect it, damage limitation you called it, nice! That Tesla has since been sat in a field in Zwolle (I still have access in the App). When VWPFS contacted me to collect the car out of the blue, I was informed there was absolutely nothing you could do for me as I'm not a business customer, I guess just small fry. You stand to lose a lot of money I assume from CDD, so I would be wary doing any business with VWPFS.

-Update2- Thanks, but no thanks Nathalie. If Volkwagen PFS was a person, I would politely suggest to stick that Tesla where the sun doesn't shine.

17 August 2021
Unprompted review
Volkswagen Pon Financial Services logo

Reply from Volkswagen Pon Financial Services

---------------------------------------------------------- Friday, Aug 20 - 09:10
Good morning Anthony,

Nathalie (and myself) are not just 'the PR department scanning social media'. We work daily to help our customers, just like we would like to help you!

Unfortunately at the moment we do not know if you are a customer of Volkswagen Pon Financial Services. So therefor, even though we want to, we cannot help you. If you send us an e-mail like Nathalie has asked for, we can try to help you.

Looking forward to hearing from you.

Kind Regards,
Margret


---------------------------------------------------------- Thursday, Augus 19 - 14.34u
Good afternoon Anthony,

We like to help you properly but therefor I ask politely to send me an e-mail as requested (We need your licence plate number).
You can reach me at klantenservice@vwpfs.nl

Thanks in advance for your response.

Yours sincerely,
Volkswagen Pon Financial Services

Nathalie

------------------------------------------------------------ Tuesday August 17 - 7.20u
Goodmorning Anthony,

Can you please send me your lincence plate number in an e-mail to klantenservice@vwpfs.nl? I've you're leasing a car of VWPFS I will contact the dealer to find out what happend and we will surely help you.

Thank you for your reply on klantenservice@vwpfs.nl in advance.

Kind regards,
Volkswagen Pon Financial Services

Nathalie

Rated 1 out of 5 stars

ATTENTION THEY ARE THE WORST FINANCIAL…

ATTENTION THEY ARE THE WORST FINANCIAL PARTNER THAT CAN EXIST
The worst mistake of my business life: Having financed 5 vehicles with Volkswagen Financial Services in France
My company PARIS QUERIDO SARL which exists since 1998 was in full growth but the pandemic has affected our tourist transport activities. Everyone is trying with the Government to help companies get through the crisis by granting additional periods of 24 months now But not Volkswagen Financial System
They gave us 3 months of grace without paying the rent (YES THREE MONTHS YOU READ GOOD) and then sent us injunctions to pay or return the vehicles. Despite our offers of extensions with interest payments of course; their choice was different. To destroy the collective efforts to preserve our businesses; We had to comply and return the vehicles to them. Now, not content with having taken away our production tools, they want us to pay the difference within deadlines that are impossible to meet because the pandemic situation is continuing.
I hope that will be judged for what they do and the damage they cause to businesses; to employees; to the government. URSAAF; ultimately taxpayers of France and Europe if they are everywhere the same policy. All their interests is their profits So before contracting with them; look elsewhere and asked what is their policy is in the face of a crisis that might come. They are sullying the name Volkswagen again, which prospered thanks to their modus operandi during the last world war (search in Google) and who also did not care about the damage to our health by cheating on the levels of pollution of vehicles. and the damage caused to our health and that of our children Too bad because the vehicles are of very high quality but their policy is contrary to the ethical values ​​and behaviors expected of an international company MY ADVICE YOU CANNOT PREVENT YOUR FUTURE AS A COMPANY OR PERSONNEL LIFE AND YOU NEED TO BE ABLE TO COUNT WITH AN RELIABLE FINANCIAL PARTNERS IN CASE OF A HARD MOMENTS LIKE THIS PANDEMIC OR ANY OTHER PROBLEM. FLY AWAY FROM THEM LOOK ELSEWHERE. Ricardo BLANCH PARIS QUERIDO SARL

15 April 2021
Unprompted review
Volkswagen Pon Financial Services logo

Reply from Volkswagen Pon Financial Services

Dear Mr Blanch,

We're very sorry for your bad experience with our company. Could you please me so kind to send us an e-mail concerning your licenseplate at klantenservice@vwpfs.nl?
We like to get in touch with you about this case.

Thank you in advance.
Yours sincerely,
Volkswagen Pon Financial Services

Nathalie


Rated 5 out of 5 stars

I have needed to buy a UP

I have needed to buy a UP! for my daughter like a surprise and i got the finances very fast and really well done. Thank you

11 September 2020
Unprompted review
Volkswagen Pon Financial Services logo

Reply from Volkswagen Pon Financial Services

You're welcome, sir Romeo! We hope your daughter will be very pleased with her surprise! :-)

Kind regards,
Volkswagen Pon Financial Services

Nathalie

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