I have been a customer at Wakefields for many years. I’ve purchased a selection of jewellery over the years, also my husband had a necklace and matching earrings made for me at Wakefields for a spec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Melanie had suggested a solution prior to Christmas. When I took the watch in Ben was extremely helpful and I left the watch. He called me later that day to confirm time scale and costs. He then call... See more
Company replied
From the moment the door was opened for me, I couldn’t have felt more welcome! Willie (as a fellow Scot) and I chatted about our ‘home’. He checked and found that Lucy was free to help me. Without any... See more
Company replied
My wife and I had a wonderful experience whilst purchasing a ring for my wife. Emma and Willie were lovely and made us feel very special. We absolutely love the ring and that day will stay with us for... See more
Company replied
Company details
Written by the company
Wakefields Jewellers is a leading independent luxury jeweller and fourth-generation family business in Horsham, West Sussex, renowned for exquisite craftsmanship, refined design, and exceptional levels of customer service. With a longstanding history in Sussex since 1911, we specialise in fine jewellery, bespoke design, bridal jewellery and luxury watches. Our fine jewellery collections showcase timeless elegance and enduring quality, featuring carefully selected diamonds, precious gemstones, and beautifully crafted gold and platinum pieces. Each design reflects our commitment to excellence, sophistication, and lasting value. Through our bespoke jewellery design service, clients are invited to create truly one-of-a-kind pieces. From initial concept to finished masterpiece, our experienced gemologists and master goldsmiths work within our in-house jewellery workshop to bring meaningful ideas to life, ensuring every bespoke piece is as unique as the story behind it. Wakefields Jewellers is also a trusted destination for bridal jewellery, including engagement rings and wedding rings, expertly crafted to mark life’s most important moments. Whether selecting a classic diamond engagement ring or designing a custom bridal set, we offer guidance, expertise, and uncompromising quality at every stage. Our offering is completed by an extensive selection of luxury watches, supported by our professional on-site watch workshop and Rolex authorised service centre. From routine servicing and repairs to specialist care, each timepiece is handled with precision, discretion, and technical excellence. Proudly serving Horsham and the wider Sussex area, Wakefields Jewellers is known for its integrity, attention to detail, and exceptional customer experience. We are dedicated delivering fine jewellery and luxury watches collections, alongside an impressive range of in-house workshop services, defined by trust, craftsmanship, and timeless design.
Contact info
11 West Street, RH12 1PF, Horsham, United Kingdom
- 01403 264001
- info@wakefieldsjewellers.co.uk
- www.wakefieldsjewellers.co.uk
4.7
Excellent
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I now have 2 statement pieces of jewellery that I can wear all the time
Melanie’s knowledge, expertise and patience helped me with deciding how to reuse and remodel unworn jewellery into creating a wonderful diamond ring and diamond pendant. I couldn’t be happier with the finished result.
7 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Laura, thank you so much for your wonderful review. We are absolutely delighted to hear how pleased you are with your bespoke diamond ring and pendant. We’re so pleased that Melanie’s knowledge, expertise and patience helped guide you with confidence throughout the process, we will be sure to share your kind words with her. Thank you again for placing your trust in us and we look forward to welcoming you back in store again soon.
Wakefields staff always attentive.
Wakefields staff are also attentive to my needs and in this particular case were very clear to recommend hand engraving over laser engraving to ensure quality.
5 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Andrew, thank you so much for your lovely review. We’re so happy to hear that our team were attentive to your needs and that you felt well guided when choosing hand engraving. We truly appreciate your kind words and look forward to welcoming you back in store again soon!
Friendly
Such a helpful, polite and friendly team. Looked after beautifully from the moment the door is held open for you. Offered a drink whilst a lovely lady patiently went through each of the items I had brought in for repair.
5 February 2026
Unprompted review
Reply from Wakefields Jewellers
Hi Vanessa, thank you for your lovely feedback. We are so pleased to hear that you had such a positive experience in store. Your feedback is greatly appreciated, and we look forward to welcoming you back in store soon!
I have been a customer at Wakefields…
I have been a customer at Wakefields for many years.
I’ve purchased a selection of jewellery over the years, also my husband had a necklace and matching earrings made for me at Wakefields for a special occasion.
My recent visit I was served by Becky, who was very helpful and interested in hearing about my previous experiences. Thank you Becky See you again soon
24 January 2026
Unprompted review
Reply from Wakefields Jewellers
Hi there, thank you so much for your kind review and for being a valued customer over the years. We are truly delighted to hear that Becky made your recent visit so special. Your continued support means a great deal to us and we look forward to seeing you in store again soon!
Willie and Emma
My wife and I had a wonderful experience whilst purchasing a ring for my wife. Emma and Willie were lovely and made us feel very special. We absolutely love the ring and that day will stay with us forever thank you..
26 January 2026
Unprompted review
Reply from Wakefields Jewellers
Hi David, thank you for taking the time to leave such a lovely review. We’re so pleased to hear how much you both love the ring, and that Emma and Willie made you feel so well looked after. We’ll be sure to pass on your kind words to them. Thank you for choosing Wakefields Jewellers, we look forward to your future visits in store.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.