While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, most reviewers were let down by their experience overall. Consumers frequently complain that the snacks taste bland, stale, or completely different from before, noting steep price increases alongside deeply disappointing quality control problems. People also find the redesigned salt packaging extremely frustrating to use, explaining that it makes locating the inner sachet very difficult and messy. Some reviewers were happy with certain classic flavours and alternative snack varieties, praising the overall presentation and finding those specific products thoroughly enjoyable. Customers also mentioned having great experiences with specific roasted or cheesy items, noting that those particular selections met expectations nicely.

What people talk about most

Product

Customers consistently note negative experiences with product quality, describing them as tasteless, stale,... See more

Quality

Customers had negative experiences with quality, expressing strong disappointment over bland tastes, stale... See more

Price

Clients share negative opinions on price, describing products as extremely overpriced and a waste of money.... See more

Value for money

Users consistently describe deep disappointment with the value for money, noting that bags are mostly filled... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Over priced rubbish, it's like a factory in Rotherham has been contracted to make these crisps for Walkers, they usually make cheap salty ready meals, but now they make Walkers Crisps too! Walkers we... See more

Rated 1 out of 5 stars

I’ve been enjoying Walkers for decades, recently the quality has plummeted, almost every packet over the last few years I’ve opened have at lest three crisps with bad black bits on them. Do they need... See more

Rated 1 out of 5 stars

Wasted nearly £4 on a packet of Spanish Wavy, Queso crisps last night. Wanted a snack to munch on my train journey home. Eughhh.. Opened the packet, crisps smelt like old sweaty socks. Gingerly tried... See more

Rated 1 out of 5 stars

Absolutely ridiculous, walkers salt and shake have changed the colour of the salt packet from blue to white making it almost impossible to find I'd eaten half the bag before I located it then when ma... See more


Company details

  1. Food Manufacturer
  2. Food producer

Information provided by various external sources

Welcome to the home of the nation's favourite crisps, Walkers. Discover the delicious full range and extended family, including Deep Ridged, Pops and Baked.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(562)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Daylight robbery

50%less fat!!!!!!!more like 50%less crisps,this company has and is getting worse,there's hardly anything in there packets when you open them yet there still going up in price,discraceful company

3 November 2024
Unprompted review
Rated 1 out of 5 stars

What a rip off...opened a bag of salt…

What a rip off...opened a bag of salt and shake ..less then a quarter of a bag..9 large crisps, 12 small crisps eat the lot in 15 seconds ..the way walkers are going they will be selling bags of crisps with nothing in them..
Yet another rip off uk company offering barely no product to their customers..all the reviews on here are dreadful ..American don't give a dam about bad reviews...won't be buying anymore

10 October 2024
Unprompted review
Rated 1 out of 5 stars

45% less fat 45% less value

These new 45% less fat salt n vinegar crisps may (debatable) be healthier for the nation but they taste horrid .
May as well buy cheap supermarket versions as this rubbish .A good example of breaking something that wasn't broke , Goodbye Walkers

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Not good service at all

Not good service at all. I lost £300. They over sold me and i am stuck now and all crisps are expired now. They are cheaters. I am from honor oak park postoffice SE23 1LN.

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Recently bought a box of 20 packets of…

Recently bought a box of 20 packets of walkers from tesco. Tasted like they were off, each packet was the same. Contacted walkers to report this along with my receipt but heard nothing back. Total waste of money and my kids ended up binning them! Will not be purchasing again. Walkers are a great big company but have no time for their customers feedback. Appalling attitude from such a large company, do not waste your money, no recourse if your not happy with the quality of their products.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

Shrinkflation merchants

Been actively avoiding buying Walkers for some time - because I like to enjoy more than 5 crisps per bag, especially if I'm going to get ripped off for the privilege.
So I picked up a pack of Frazzles. Once again I was disappointed when I reached the bottom of the bag about 6 crisps in. So I jokingly said, 'do Walkers make Frazzles now?' And it actually turns out Walkers do own Smiths....so it all makes sense!

Avoid these shrinkflation merchants. It won't be long until they're selling bags of flavoured air for £3

16 September 2024
Unprompted review
Rated 2 out of 5 stars

Not enough in bag

I believe Walkers to be the best crisp however, they are becoming very easy to replace not just for the cost but the amount you get in them.

Just bought a multi pack and each bag is less than half way open.

Being a brand that can promote celebrities to advertise for them, you would think they would look about giving their customers more crisps inside their bags.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy walkers baked multipack…

Don’t buy walkers baked multipack crisps . Awful portions you get 15 crisps bag is 3/4 empty waste of money . Not sure how they get away with this with trading standards . The bag says 22g inside of it is mainly empty . Waste of money .

12 September 2024
Unprompted review
Rated 1 out of 5 stars

As as crisp aficionado the Thierry…

As as crisp aficionado the Thierry Henri and David Beckham TV campaign motivated me to purchase a bag of Walkers Mature Cheddar and Chilli Chutney crisps. What an utter disappointment! Wafer thin cuts tasting like dried flavoured soggy writing paper. A gastronomic disaster! Most alternative brands provide a decent taste. Walkers not for me!

7 September 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality Walkers ready salted crisps

Over several months been buying multipacks of walkers ready salted crisps. But the quality has gone downhill considerably. They are very often stale and hard now. I know these crisps to be light and crisp - not hard at all. Very disappointing especially when its been happening over such a long time and still occuring now. The most recent poor quality batch is GBL104B 237, best before 07/12/24.

8 September 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look