WannAccess Reviews 

2,078
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A great fan of Porter Yoshida bags, so was happy to find an online store carrying a small but well curated collection of Porter, amongst other ‘niche’ brands, at competitive prices. Customer service w... See more

Rated 4 out of 5 stars

Excellent Filson jacket at best price in Europe. Very quick delivery. For my situation post office collection a bit of an issue, and returns through post office expensive and time consuming (different... See more

Rated 5 out of 5 stars

Ordered an Aer backpack, as this was the only place I could find to sell them outside the official Aer website. Delivery from France -> Germany was quick, the backpack came unscathed, all the... See more

Rated 5 out of 5 stars

I ordered Filson bags at WannAccess because of wide range and competitive offerings in high level travel luggage. Price, order-process and delivery were over all on a very high level, all promises wer... See more

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4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

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(2,078)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

The product was damaged when I received it. So I told the support and they replaced it with a new one without any problem.

20 December 2023
Rated 5 out of 5 stars

perfect personal support

I got my very nice product (laptop sleeve) and had very good, quick and personal support from the team before (!) and after I received my package!

I didn’t buy online often, but in the wannaccess team I trust!

7 December 2023
Rated 1 out of 5 stars

The refund that never was

The. WannAccess messed up my address. The carrier was unable to deliver and return the item to the sender.
Order DGXUFXCRR of the 1st October !
The site state that it was refunded the 3rd November but I do not see in my account.
For several I asked if they would investigate this subject and never get an answer

1 October 2023
Unprompted review
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Reply from WannAccess

Hello Jose,
Thank you for your review, I've checked with my colleague, and the refund has been done, you should have it in the next days, it takes up to 7 business days to reach your account, depending on your bank, but I can confirm it has been done. Please feel free to reach Marie at info@wannaccess.com if you have more questions. Best regards.

Rated 3 out of 5 stars

Unsatisfactory packaging

I really like the catalogue they offer, menu products would otherwise have been unavailable to me. Shipping time was reasonable, but the packaging was to say the least insufficient. Luckily local post authorities had discovered that the tape had come undone and managed to save the contents before it fell out of the thin flimsily taped box. If I buy something for hundreds of euros I do expect it to be safely packed. The goods did have some small signs of damage from the incident but I’ve not had the time to contact Wannaccess yet.

12 September 2023
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Reply from WannAccess

Hello, Thank you for your review, I'm sorry for this, we have been aware of this lately and as of next week, we will have new packaging, more sturdy and secure than the one we had.
Best regards

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