A great fan of Porter Yoshida bags, so was happy to find an online store carrying a small but well curated collection of Porter, amongst other ‘niche’ brands, at competitive prices. Customer service w... See more
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Excellent Filson jacket at best price in Europe. Very quick delivery. For my situation post office collection a bit of an issue, and returns through post office expensive and time consuming (different... See more
Ordered an Aer backpack, as this was the only place I could find to sell them outside the official Aer website. Delivery from France -> Germany was quick, the backpack came unscathed, all the... See more
I ordered Filson bags at WannAccess because of wide range and competitive offerings in high level travel luggage. Price, order-process and delivery were over all on a very high level, all promises wer... See more
Company replied
4.7
Excellent
2k reviews
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Everything was great until it was not
Everything was great until it was not. the backpack I received is too small and I am not getting authorization to send it back. not sure what is happening’s
31 August 2022
Reply from WannAccess
Hello Aleksandra, Thank you for your email, I think there is a misunderstood, our team accepted your return request today and has sent you an email with all the informations for the return today at 5:38 pm. It's always possible to return an order within 30 days of delivery, no question asked. Please check your email again and feel free to contact our team info@wannaccess.com if you need more information or help.
Kind regards
Lisa
Customer Service
Very happy with the purchase from A to…
Very happy with the purchase from A to Z, fast response from customer service, delivered faster than promised. Thank you
30 August 2022
Package arrived within 6 working days…
Package arrived within 6 working days to DK. So super pleased with WannAccess.
11 August 2022
Great shopping experience!
The product from AER is great and delivery from France to Sweden within a week!
Some e-mail communication received though in French, I would prefer English. But over all I can highly recomend WannAccess.
6 August 2022
Ordered an Aer backpack
Ordered an Aer backpack, as this was the only place I could find to sell them outside the official Aer website.
Delivery from France -> Germany was quick, the backpack came unscathed, all the original tags etc still on.
I used a pay later feature as I wasn't sure how buying from here will turn out, but everything turned out well!
Will definitely order more in the future.
21 June 2022
Delivery unexpectedly long and communication lacking
Your website lead me to believe it would be delivered in 2 days, which is not so in Austria. The instructions on tracking outside of France are incorrect. You sent me a prompt to evaluate the product BEFORE it was delivered to me.
But the product arrived in a reasonable time, cosidering the distance and there were no major issues.
28 May 2022
Reply from WannAccess
Hello Matus,
Thank you for your review, I'm sorry you've received the evaluation before the parcel, with the free shipping (the standard carrier that you chose) it usually takes 3 to 5 days to receive your parcel in Austria, for faster shipping, you can choose UPS express, the delivery is in 1 or 2 days.
Kind regards
Reply from WannAccess
Thank you for your review!
Reply from WannAccess
Thank you for your review!
Reply from WannAccess
Thank you Dee for your review:)
Hidden charges …
It isn’t clear on the website that if shipping to Uk you have to pay additional import charges.. no wonder they are cheaper than other sites. Near impossible to find customer service contact details…Will not be shopping here again
17 March 2022
Reply from WannAccess
Hi Richard,
Thank you for your review. Yes since Brexit UK collect VAT upon delivery for purchases outside the UK, that's why our prices for UK customer are 20% less than the price for customers inside Europe (VAT is 20%). I'm sorry that you did not see the information messages/warning, at almost every step of the checkout when you've placed your order. Our customer satisfaction is very important for us and there is absolutely no interest for us to hide any charge or fees.
We have a contact form on every page of our website and our team always answers within 24 hours.
Kind regards
Cécile
Customer Service
Reply from WannAccess
Thank you Gabriel :)
Reply from WannAccess
Thank you Silvia!
No communication on status after…
No communication on status after ordering and paying for the goods - first reach out in 4 days was this customer survey, in French…
14 January 2022
Reply from WannAccess
Hello Ole,
Thank you for your review, your order placed on the 11 has been shipped the same day, an automatic email has been sent on the 11 to you around 5:30 pm with the tracking, please check your spams and you will find it.
Our customer service will send you again the tracking link, feel free to contact them : info@wannaccess.com
Best regards
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