This looks like a scam. They used to be a reputable company and I had placed orders in the past that were delivered, however my recent order was wrong. The contact email on their website doesn't work.... See more
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See what reviewers are saying
We have bought our koi food from Warehouse Aquatics for a few years now. Always quick delivery at competitive prices. The food we buy Medikoi Probiotic is not available in high street pet supply store... See more
We purchased a fish tank with relevant filters, heater and light. The process was straightforward with email confirmation of our order and clearly tracked delivery. Everything went well. We encou... See more
I have used Warehouse Aquatics a few times to buy various items and have always had good customer service and purchased products at competitive prices. My latest purchase was a Juwel Aquarium (only £1... See more
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Company details
About Warehouse Aquatics
Written by the company
Warehouse Aquatics - Where fish would shop
Selling to the public for over five years and with an extensive knowledge of the Aquatics trade - Warehouse Aquatics is the place to shop, in fact we would say it's 'Where fish would shop' - if they could!
Why you can depend on us.
We have invested in the most up to date payment processing available to make our site secure and safe. Our staff are trained in taking card payments safely and private customer information is never stored. When you place an order with Warehouse Aquatics you are sent notification details at every stage and details of your order are always available on your account.
The majority of our parcels are sent on a tracked and signed for service, at any point we can tell you where in the World your order is and when to expect delivery. Our courier service from Parcel Force even offers text alerts and a predicted delivery window of an hour.
All our products are fully backed by their manufacturer guarantee and if you are not happy with your purchase you can return it to us unused for a full refund or exchange.
Our Staff know what they are talking about.
Our advice at Warehouse Aquatics is sound, with combined experience of over 100 years it is safe to say we will usually be able to help solve an issue or offer advice. If you are interested in buying a product we can offer honest advice, we use these products ourselves and we know what is suitable and can recommend alternatives if needed.
To all of you, from all of us at Warehouse Aquatics - Thank you and Happy Shopping!
Contact info
Unit 2, King Street Trading Estate, CW10 9LF, Middlewich, United Kingdom
- 0330 057 0892
- help@warehouse-aquatics.co.uk
- www.warehouse-aquatics.co.uk
3.1
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent products
Excellent products, keen prices, prompt delivery.
3 September 2020
Unprompted review
Damaged product arrived in the post but…
Damaged product arrived in the post but was replaced without hesitation net day. Great service
3 September 2020
Unprompted review
Excellent service we have bought from…
Excellent service we have bought from them several times & the service has always been spot on
7 July 2020
Unprompted review
Excellent items arrived on time and…
Excellent items arrived on time and exactly as specified. No issues in regularly using this firm.
4 July 2020
Unprompted review
Excellent service
1 July 2020
Unprompted review
FILTER BASKET.
It was understandable to me that the item I wanted was not a commonly requested one. Your guy explained the situation and as soon as possible you told me i could order the item. It was delivered on time and is the correct one for my tank. I will come to you again if my local source does not have the item(s) I need in stock knowing I will get expert and quick service from you. I can recommend you to others as a professional and competent company. Thank you.
6 June 2020
Unprompted review
Great service as always.
6 June 2020
Unprompted review
Easy Website and ordering procedure…
Easy Website and ordering procedure with prompt dispatch and receipt of order.
6 June 2020
Unprompted review
Fabulous service very helpful and…
Fabulous service very helpful and friendly would definitely use again.
6 June 2020
Unprompted review
IUsually very happy
I ordered various fish food and a bottle of water conditioner plus light tube reflectors ( or as I thought reflectors) along with the clips to fix the reflectors to the tubes as it was not clear if the reflectors came with clips. My first disappointment was there is only one reflector in the box I ordered and for £12+ I thought that it was a little expensive for what is only a piece of plastic. And to make matters worse the clips that I purchased for said reflectors are completey useless, they are obviously for a different brand of reflector.
5 June 2020
Unprompted review
Reply from Warehouse Aquatics
Hi John,
Thank you for taking the time to provide feedback. From your review I gather that the majority of your issues are surrounding specific products from your order, rather than the service / experience you received from us.
I've looked into your order for you. I'm sorry to see you are disappointed with the reflectors and clips. I appreciate the reflector you chose comes at a price, but it is a genuine branded product which we have priced as low as we can and the majority of other sellers online have the same product listed between £13 and £16. I must also clarify that the description on the product page does state there is one reflector per pack for these, and also that clips are included with the product, but I have made note and we will see how we can make that information clearer in the future.
If you would like to discuss this further please feel free to email us at help@warehouse-aquatics.co.uk
Kind regards,
The WA team
fast delivery despite lockdown and had…
fast delivery despite lockdown and had everything we needed.
5 June 2020
Unprompted review
Fantastic service and great customer…
Fantastic service and great customer support, delivery of filter very quickly as promised. I will use Warehouse Aquatics again in the future.
5 June 2020
Unprompted review
Good service
Website easy to navigate, products clearly described, ordered and delivered within 3 days. Couldn't ask for more!
4 June 2020
Unprompted review
1st class service and delivery will use…
1st class service and delivery will use you again
3 June 2020
Unprompted review
Excellent website and product delivery…
Excellent website and product delivery arrangements.
3 June 2020
Unprompted review
On this occasion I ordered Tetramin…
On this occasion I ordered Tetramin flaked food in 200 gr packs. Price was very competitive, ordering straightforward, and delivery made promptly as promised by Warehouse Aquatics. I will be using them again for future supplies-------- well satisfied
2 June 2020
Unprompted review
The items I ordered turned up on time…
The items I ordered turned up on time and well packaged
2 June 2020
Unprompted review
Very happy with my purchase
1 June 2020
Unprompted review
Reliable as always
1 June 2020
Unprompted review
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