I got in touch with Warrantywise when my new car warranty on my Range Rover ran out. I was unsure of what to do at 1st but Wendy Harwood was excellent at talking me through the various options. Great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough. From tailored plans, easy claims process and best in class mechanical cover. After a change in circumstance, I can now also testify to the exc... See more
Company replied
Katie-Leigh was able to provide me with excellent service, she really made it nice and simple to understand the process of how things work and what to expect. Thank you for helping me out with my e... See more
Company replied
I rang Warrenty Wise to report a problem with my van and obtain an assessment form. The waiting time to speak to someone was about 8 minutes but it can be considerably longer (this wasn't my first att... See more
Company replied
Company details
- #32 of 55 best companies in Car service
Written by the company
We understand your car plays a big role in day-to-day life, so when something goes wrong, it can be stressful. That’s where we come in. With over 25 experience, we design clear and straightforward extended warranty plans to help with certain mechanical and electrical repair costs. We’ve supported millions of UK drivers, whether you own a car, EV, hybrid or van. If you need to request a repair, our friendly warranty experts will guide you through the process, with access to a UK-wide network of approved repairers, optional roadside assistance, and clear updates every step of the way.
Contact info
The Rocket Centre, 3 Trident Way, BB1 3NU, Blackburn, United Kingdom
- 01254 648 209
- sales@warrantywise.co.uk
- www.warrantywise.co.uk
4.6
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I am happy with the service stu…
I am happy with the service stu provided he explain everything I didnt understand on my policy.
7 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you were happy with the service provided by Stu. We understand that warranty policies can sometimes contain a lot of information, so it’s fantastic to know that Stu took the time to explain everything clearly and answer any questions you had.
Providing clear, helpful guidance and ensuring our customers understand their plan is very important to us. We’ll be sure to pass your kind comments on to Stu, who will be pleased to know that his support made such a positive difference to your experience.
Kind regards,
Warrantywise
Thanks to Amy for helping me out today…
Thanks to Amy for helping me out today appreciate it
7 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Amy was able to help you today and provide the support you needed. We’ll be sure to pass your kind comments on to her, as we know she’ll really appreciate the recognition.
Kind regards,
Warrantywise
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you received great customer service from Ruby. We’ll be sure to pass your kind comments on to her, as she’ll be pleased to know that her support made such a positive impression.
Kind regards,
Warrantywise
Web chat with Amy
Web chat with Amy, gave me all the information I needed, also sent me a form which I needed to fill out to start the repair process.
7 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Amy was able to assist you via web chat and provide all the information you needed. It’s great to know that she also sent you the necessary form to help get the repair process underway.
We understand how important it is to have clear guidance when making a repair request, so we’re pleased that Amy made the process straightforward and helped you understand the next steps.
We’ll be sure to pass your kind feedback on to Amy, who will be delighted to know that her support was appreciated.
Kind regards,
Warrantywise
Good customer service
There was a bit of confusion on how to address the invoice after I had paid but Dionne sorted it out for me.
7 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear there was some initial confusion regarding how the invoice should be handled after you had made the payment. However, we’re pleased to hear that Dionne was able to assist you and get everything resolved.
We’ll be sure to pass your kind comments on to Dionne, who will be delighted to know that she was able to make the process easier for you.
Kind regards,
Warrantywise
Spoke to Katie-Leigh today and she was…
Spoke to Katie-Leigh today and she was very helpful, pointed me in the right direction to make a claim.
7 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feed back.
We’re delighted to hear that Katie-Leigh was so helpful and was able to point you in the right direction to make your repair request.
We’ll be sure to pass your kind comments on to Katie-Leigh. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Good explanation from Luis on the…
Good explanation from Luis on the repair process
7 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feed back.
We’re delighted to hear that Luis provided a clear and helpful explanation of the repair process.
We’ll be sure to pass your kind comments on to Luis. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Can’t get through to the advisors
Can’t get through to the advisors, 25 minutes on hold and the call gets closed, awful customer service
Why do I have a warranty with this company when my car breaks down today engine fault I learn warranty wise will not be covering any fees
Go elsewhere for warranty
7 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to leave us a review.
We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us.
This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter.
Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
Warrantywise
Excellent Service
The overall repair authorisation process is undoubtedly clunky and took 11 emails and one can't help feeling this is overly complicated however this is my 3rd claim in the last few months involving 2 cars and I'm now familiar with the process so I know what to expect. Whilst the system is clunky, the staff are great and very helpful and have helped me navigate the complexities of the process. In particular, I want to mention Amy and Katie at the end of the chat line and Morgan who called to tell me this morning that my latest repair had been authorised as he knew that my car was booked in for repair today and how urgent I needed the authorisation.
In overall terms, bearing in mind that the EML light came on Wednesday, I had the diagnostic done on Thursday, I advised WW on that Thursday and I've received authorisation for the repair on the following Monday - just 2 working days in total, I have to say that I'm very pleased.
My advice to anyone who needs to make a WW claim, 1) read the policy carefully so you know whether the repair is covered, 2) opt to handle the claim yourself as many garages including mine won't deal with warranty companies 3) don't hesitate to use the Chat Line 4) gather the information you need for the portal - your plan ref, garage labour rate ex VAT, part number, part name, cost ex VAT, estimated hours labour 5) give the garage name and address but put your own contact number down in place of the garage 6) make sure the garage makes out the invoice for the diagnostic and the repair to Warrantywise - not yourself or you won't get the VAT back 7) watch your emails 8) if you have any questions, don't try and phone them - use the Chat Line.
Simples.
7 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feed back.
We appreciate your comments regarding the repair authorisation process and understand that having to exchange multiple emails can feel clunky and overly complicated. We’re pleased to hear that, having now been through the process several times, you know what to expect and that our team has been able to help you navigate it.
It’s fantastic to hear that Amy, Katie and Morgan were particularly helpful. We’ll be sure to pass your kind comments on to all three. We’re especially pleased that Morgan was able to contact you with the authorisation when he knew your vehicle was booked in for repair and how important it was to get things moving quickly.
It’s also great to hear that, from the initial EML light appearing on Wednesday through to receiving authorisation on Monday, you were pleased with the overall turnaround. We really appreciate you taking the time to share your experience and provide such detailed advice to other customers.
Thank you again for your continued support and for recognising the hard work of our team!
Kind regards,
WarrantyWise
Good Service and friendly staff
Good Service and friendly staff, Aiden is a top man and very helpful also the female I had before Aiden was professional and helpful, I can't remember her name but made a good impression.
7 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feed back.
We’re delighted to hear that Aiden was so helpful and that you found our team friendly and professional. It’s also great to know that the colleague you spoke with previously made such a positive impression.
We’ll be sure to pass your kind comments on to Aiden. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Hi I was contacted by a senior team…
Hi I was contacted by a senior team leader Angela today who was very helpful and compassionate and dealt with my issue to the max. I am very grateful for her call and help with my problem and has made me very happy. Thanks Angela I appreciate your help in this matter it was very much appreciated 👏🏾👏🏾👏🏾
7 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feed back.
We’re delighted to hear that Angela took the time to personally assist you and handled your issue with such care, compassion and understanding. It’s wonderful to know that her support helped resolve your concerns and left you feeling so much happier.
We’ll be sure to pass your kind words on to Angela. We’re sure she’ll be delighted to know how much her help was appreciated.
Thank you again for taking the time to recognise Angela’s efforts and share your experience with us!
Kind regards,
WarrantyWise
Amy helped me on the live chat
Amy helped me on the chat, she was polite and straight forward in helping me.
7 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feed back.
We’re delighted to hear that Amy was polite, straightforward and able to assist you effectively through the chat.
We’ll be sure to pass your kind comments on to Amy. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Katie-Leigh was really helpful and…
Katie-Leigh was really helpful and efficient with my requests.
Thank you for helping
KD13 TKD
7 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Katie-Leigh was so helpful and efficient in handling your requests.
We’ll be sure to pass your kind comments on to Katie-Leigh. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Brilliant service from Angela
Brilliant service from Angela, she was really knowledgable and helpful when I called with a labour time enquiry
4 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Angela was so knowledgeable and helpful when assisting with your labour time enquiry.
We’ll be sure to pass your kind comments on to Angela. Thank you for taking the time to recognise her excellent service and share your experience with us!
Kind regards,
WarrantyWise
Callum was great
Callum was great, he was very professional yet personable especially making such a complex difficult service seem so easy and effortless.
Thank you
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Callum provided such a professional yet personable service and was able to make what can be a complex process feel simple and effortless.
We’ll be sure to pass your kind comments on to Callum. Thank you for taking the time to recognise his excellent customer service and share your experience with us!
Kind regards,
WarrantyWise
Great customer service
Great customer service. Value for money. Hassle free. Josh-Luke was brilliant with me. I’m autistic and he spent loads of time with my call and went through everything over and over.
5 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Josh-Luke provided such excellent customer service and took the time to patiently explain everything throughout your call. It’s wonderful to know that he made the process feel hassle-free and ensured you had all the information you needed.
We’ll be sure to pass your kind comments on to Josh-Luke. Thank you for taking the time to recognise his patience, care and commitment to providing a great customer experience.
Kind regards,
WarrantyWise
Jack Mcloughlin was so helpful
Jack Mcloughlin was so helpful. He explained everything well and was great with communication. Excellent customer service! Thank you.
5 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Jack Mcloughlin was so helpful, communicated clearly and took the time to explain everything thoroughly.
We’ll be sure to pass your kind comments on to Jack. Thank you for recognising his excellent customer service and for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Excellent Turnaround and Service
I needed some repairs with my van, it was all mostly dealt with by the repairing garage.
I needed to talk to the company via live chat, I got through to Angela who immediately put me at ease. The level of customer service and the turnaround in dealing with my claim was exemplary.
Angela really went above and beyond to ensure a smooth process for me.
This is much appreciated and has alleviated any prior concerns about dealing with warranty companies.
Thanks again Angela.
4 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Angela was able to put you at ease and provide such a high level of customer service throughout your repairs. It’s wonderful to know that she went above and beyond to help ensure everything progressed smoothly and efficiently.
We’re especially pleased that your experience has helped alleviate any concerns you may have had about dealing with warranty companies.
We’ll be sure to pass your kind comments on to Angela, who will be delighted to receive such recognition.
Thank you again for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Positive Review for Cameron
Positive Review for Cameron
I had a fantastic experience speaking with Cameron. He was extremely thorough and took the time to carefully go through a wide range of options with me. Thanks to his patience and expertise, he found a warranty that perfectly suited my needs and offered excellent value for money.
Cameron was professional, helpful, and made the whole process easy and stress-free. Highly recommend Warrantywise
4 September 2026
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Cameron took the time to thoroughly explore the available options and find a warranty that suited your needs and offered excellent value for money.
It’s wonderful to know that his patience, expertise and professionalism made the process easy and stress-free. We’ll be sure to pass your kind comments on to Cameron.
Thank you for recommending WarrantyWise and for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Information was clear and precise
Information was clear and precise, so the best option for plan was an easy decision. Thank you very much.
4 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that the information provided was clear and precise, making it easy for you to choose the plan that best suited your needs.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us!
Kind regards,
WarrantyWise
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