I got in touch with Warrantywise when my new car warranty on my Range Rover ran out. I was unsure of what to do at 1st but Wendy Harwood was excellent at talking me through the various options. Great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough. From tailored plans, easy claims process and best in class mechanical cover. After a change in circumstance, I can now also testify to the exc... See more
Company replied
Katie-Leigh was able to provide me with excellent service, she really made it nice and simple to understand the process of how things work and what to expect. Thank you for helping me out with my e... See more
Company replied
I rang Warrenty Wise to report a problem with my van and obtain an assessment form. The waiting time to speak to someone was about 8 minutes but it can be considerably longer (this wasn't my first att... See more
Company replied
Company details
- #32 of 55 best companies in Car service
Written by the company
We understand your car plays a big role in day-to-day life, so when something goes wrong, it can be stressful. That’s where we come in. With over 25 experience, we design clear and straightforward extended warranty plans to help with certain mechanical and electrical repair costs. We’ve supported millions of UK drivers, whether you own a car, EV, hybrid or van. If you need to request a repair, our friendly warranty experts will guide you through the process, with access to a UK-wide network of approved repairers, optional roadside assistance, and clear updates every step of the way.
Contact info
The Rocket Centre, 3 Trident Way, BB1 3NU, Blackburn, United Kingdom
- 01254 648 209
- sales@warrantywise.co.uk
- www.warrantywise.co.uk
4.6
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Angela was amazing
Angela was amazing, thank you so much she just couldn't do enough for me. She needs a pay rise She's brilliant at her job.
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re absolutely delighted to hear that Angela went above and beyond to help you and provided such brilliant service. We’ll be sure to pass your lovely comments on to Angela — including the pay rise recommendation!
Thank you for taking the time to recognise her hard work. We really appreciate it!
Kind regards,
WarrantyWise
clear explanation
Dylan explained their service very thoroughly and made it easy to understand. Thank you very much!
22 August 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Dylan explained everything thoroughly and made the service easy to understand.
We’ll be sure to pass your kind comments on to Dylan. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear you found the process easy and our team helpful. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Not worth the paper it’s written on (review changed)
I’ve been with WarrantyWise for a good number of years. Had always previously had a positive experience with them in that time. However, over the last few years it feels as though they have significantly gone down hill; adding various loop holes and clauses that allow them to refuse you cover on components listed in your plan.
I had a repair request denied last year despite the turbo “and all moving parts” being listed. I didn’t challenge this, I accepted their reasoning and I took the £1300 repairs on the chin whilst continuing to pay them. In hindsight though, rather than continuing to pay them, I perhaps should have challenged them on it. Anyway, much to my own detriment I continued to pay them.
Lo and behold an issue cropped up (that’s listed as covered under my plan) on my new car and they’ve found a loop hole to refuse payment again. Their loop hole being “the issue is progressive” and “your car is 10 years old so we don’t provide cover on progressive issues for cars that age” - yet I was sold a plan for cars that age which included cover for the components that failed?
So the cover isn’t worth the paper it’s written on if they can claim covered components have failed “progressively” and that cover isn’t applied to vehicles that are 10 years old which they can then refuse cover on - their reasoning undermines the entire thing because they can literally say that about any mechanical part or component that’s failed. And all this after being sold this level of cover for a car they knew was over 10 years old?
Based on other user reviews, it seems this is a common tactic from the company when they get billed with an expensive repair.
It’s a dishonest loophole and I cannot reasonably recommend this company based on this reasoning.
Just seems like a con these days whereas, in the past, they were reliable and they had you covered. I’ve appealed their decision to reject payment but despite being a loyal customer for 10 years, I’ve had my appeal rejected.
They won’t be receiving money from myself ever again after this. Not only have they lost a long term customer (who would have remained a life time customer) but they’ve also lost future customers - because I used to rave about this company and recommend them to everyone. Won’t be doing that anymore and I’ll instead be advising people to steer clear.
And this isn’t about them simply denying me. They have denied me in the past and I’ve accepted it. But what I’ve noticed over the last few years is that they will look for ANY loophole they can. And on this occasion, it all just feels like a con.
Speak to any garage and they’ll tell you that this company rarely pays out.
Don’t be misled by the bloated 5 star reviews that are literally just people “thanking” staff for good customer service and take your custom elsewhere, unless you want to pay £800+ a year for a cover they rarely provide.
*EDIT*
Ok so after extensive negotiations with the escalations team, I have changed my review from 1 star to 3 stars.
The reason I have changed to 3 stars is because all of the above I have outlined remains true, however warrantywise (as a show of good faith) agreed to contribute part of the funds towards the repair. However rather than a payment to myself, they have knocked the agreed amount of my plan total. Meaning I pay nothing to them for 5 months and, from there, payments will resume as a significantly lower rate for the remaining 5 months on the plan.
Therefore. It would be unreasonable of me to still only give them 1 star when they have actively worked with me to come to an amicable resolution with this disputed issue.
25 August 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to leave us a review.
We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us.
This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter.
Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
Warrantywise
This is my first experience using…
This is my first experience using Warrantywise. I rang with a query regarding my cover and I can honestly say the customer service advisor Ashleigh was fantastic. She fully explained the process of making a claim and forwarded all documentation I require to proceed with my repair. I would recommend this provider for any motoring warranties you may require.
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
We’re delighted to hear that Ashleigh made your first experience with WarrantyWise a positive one. It’s great to know she clearly explained the repairs process and provided all the documentation you needed to proceed with your repair.
We’ll be sure to pass your kind comments on to Ashleigh. Thank you for recommending WarrantyWise and for taking the time to share your experience!
Kind regards,
WarrantyWise
Warrantywise update
Warrantywise update
After my initial difficulity in getting through to Warrantywise car warrany company (26.08) and leaving a previous review, Katie-Leigh contacted me quickly by email and has followed up with 2 phone calls. She was very patient, explaining the process and a satisfactory conclusion has been reached. I appreciate her reaching out to me so quickly, this IS good customer service.
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
We’re really pleased to hear that Katie-Leigh was able to get in touch quickly, explain the process clearly and help bring your query to a satisfactory conclusion.
We’re especially glad to hear that you felt this was good customer service. We’ll be sure to pass your kind feedback on to Katie-Leigh.
Kind regards,
WarrantyWise
Hamza was quick to acknowledge my issue…
Hamza was quick to acknowledge my issue and quick to find the solution to my query and even gave me directions to get it solved. Thanks Hamza
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
We’re delighted to hear that Hamza was quick to understand your issue, find a solution, and guide you through the steps needed to get everything resolved.
We’ll be sure to pass your kind comments on to Hamza. Thank you for taking the time to share your experience!
Kind regards,
WarrantyWise
Angela
Angela: was very helpful and got me the answers I needed straight away
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
We’re delighted to hear that Angela was so helpful and was able to get you the answers you needed straight away.
We’ll be sure to pass your kind comments on to Angela. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Katie-Leigh was able to provide me with…
Katie-Leigh was able to provide me with excellent service, she really made it nice and simple to understand the process of how things work and what to expect.
Thank you for helping me out with my enquiry regarding my vehicle repair.
Mohammed Ramzan.
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Katie-Leigh was able to make the process simple and easy to understand, and that she provided excellent service when helping with your vehicle repair enquiry.
We’ll be sure to pass your kind comments on to Katie-Leigh. Thank you for taking the time to share your experience with us!
Kind regards,
WarrantyWise
Great service
Overall a great experience in getting two repairs authorised and Amy in particular on the online chat was super-helpful and efficient with resolving queries. It would be good if there were enough staff to allow you to talk to a representative without the long holding-on period, but the online chat worked well enough. Overall a great company to deal with and I’d recommend 👍
2 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that both of your repairs were authorised successfully and that Amy was able to provide such helpful and efficient support through our online chat.
It’s great to know that Amy was able to resolve your queries and make the process as straightforward as possible for you. We’ll be sure to pass your kind feedback on to her.
We also really appreciate your honest feedback regarding the waiting times on our telephone lines. We understand how frustrating it can be to wait to speak to a representative, and we’re pleased that our online chat provided a convenient alternative and worked well for you.
Kind regards,
Warrantywise
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Angela was able to assist you and provide such helpful service.
We’ll be sure to pass your lovely feedback on to Angela.
Kind regards,
Warrantywise
I phoned to update my credit card and made very easy by Wendy.
I phoned to update my credit card and the process was made very easy by Wendy.
Wendy is very pleasant and cheerful and a pleasure to deal with.
Nothing to do with Wendy, but please change your on hold music, it is dreadful.
2 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Wendy made updating your payment details such an easy and straightforward process.
It’s wonderful to hear that you found Wendy pleasant, cheerful and a pleasure to deal with. We’ll be sure to pass your kind feedback on to her, as we know she’ll be delighted to hear it.
We also appreciate you taking the time to share your feedback about the on-hold music. While this isn’t something Wendy can control, we’ll make sure your comments are passed on to the relevant team for consideration.
Kind regards,
Warrantywise
I spoke to a gentleman by the name of…
I spoke to a gentleman by the name of Aiden and I would highly recommend. The process was quick and efficient and he was very helpful in any questions I had asked in relation to the warranty👌
2 September 2026
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Aiden was able to make the process quick, efficient and straightforward for you.
It’s great to know that he was so helpful in answering your questions and providing the information you needed regarding your warranty. We’ll be sure to pass your kind feedback on to Aiden, who will be pleased to know that his support was so greatly appreciated.
Kind regards,
Warrantywise
Just had a lovely call with Wendy from…
Just had a lovely call with Wendy from warranty wise and discrepancy was sorted many thanks
2 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you had such a positive experience speaking with Wendy and that she was able to resolve the discrepancy for you.
We’ll be sure to pass your kind feedback on to Wendy. It’s great to know she was able to make the process straightforward and get everything sorted for you.
Kind regards,
Warrantywise
Great customer service by Katie-Leigh
3378862 I Needed to log a repair on the warranty wise chat so that was straight forward but needed to ask further questions and was put in touch with a live chat assistant called Katie-Leigh who was very knowledgeable and friendly and answered my questions without hesitation. Thank you.
2 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that logging your repair through our online chat was straightforward and that Katie-Leigh was able to provide the additional support you needed.
It’s fantastic to hear that you found Katie-Leigh both knowledgeable and friendly, and that she was able to answer all of your questions clearly and confidently. We’ll be sure to pass your kind feedback on to her, as we know she’ll be delighted to hear how much you appreciated her help.
Kind regards,
Warrantywise
Katie-Leigh removed the stress from a…
Katie-Leigh removed the stress from a stressful situation, answered all my questions and made sure all my details were up to date so there will be no delays with the repairs. Thank you so much!
2 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Katie-Leigh was able to take the stress out of what was already a stressful situation and provide you with the support and reassurance you needed.
It’s fantastic to know that she took the time to answer all your questions and ensure your details were fully up to date, helping to avoid any unnecessary delays with your repairs.
We’ll be sure to pass your kind feedback on to Katie-Leigh..
Kind regards,
Warrantywise
I spoke to Hamza today regarding my…
I spoke to Hamza today regarding my warranty claim.
He was very knowledgeable and understood everything regarding it.
He is very professional and a credit to the company
2 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Hamza was able to assist you with your warranty repair and that his knowledge and understanding gave you confidence throughout the process.
It’s wonderful to hear that you found Hamza professional and that you feel he is a real credit to the company. We’ll be sure to pass your kind feedback on to him, as recognition like this means a great deal to our team.
Kind regards,
Warrantywise
First time contacting warranty wise
First time contacting warranty wise. I used the web chat and connected with Katie-Leigh who was professional and helpful. I had a few queries that we're responded to and advised of next steps. Katie-Leigh also sent information over email. Very good service from Katie-Leigh at Warranty Wise.
2 September 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Katie-Leigh was professional, helpful and able to answer all of your queries clearly. It’s great to know that she explained the next steps and followed up by sending the relevant information by email, making the process as straightforward as possible for you.
We’ll be sure to pass your kind feedback on to Katie-Leigh, who will be pleased to know her support was appreciated.
Kind regards,
Warrantywise
Great service from Wendy Harwood
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you received great service from Wendy.
We’ll be sure to pass your lovely feedback on to Wendy, who will be pleased to know that her support was appreciated. Thank you for choosing Warrantywise and for taking the time to share your experience.
Kind regards,
Warrantywise
I have been most pleased with…
I have been most pleased with Warrantywise, since about 2010. Today, I had an Admin query and Wendy Harwood was most excellent in sorting this out for me straightaway. She quickly saw the issue and has kept my years of satisfaction going.
2 September 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
Thank you so much for your wonderful review and for your continued loyalty to Warrantywise since 2010. It means a great deal to know that you have been pleased with our service for so many years.
We’re especially delighted to hear that Wendy was able to resolve your admin query so quickly and efficiently. It’s fantastic to know that she immediately understood the issue, provided the right support and helped maintain the positive experience you’ve had with us over the years.
We’ll be sure to pass your kind words on to Wendy, who will be delighted to know that her assistance was so greatly appreciated.
Kind regards,
Warrantywise
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