Warwick Estates Reviews 3,303

Dylan was quick and prompt with his responses and we came to a solution with my querie.

Emma Fleming in customer service was helpful, polite and efficient. My query was resolved quickly and easily.

We purchased a new property and Warwick is the management company. I have had to contact Warwick Estates on numerous occasions for various reasons - insurance details; key fob and even parking queries. Elle Tona has been an absolute star - quick replies; resolved all my requests extremely efficiently and she has really put my mind at ease overall. Thank you Elle!

Rita responded very quickly and informatively to my query, thankyou for making the live chat easy to contact and stress free to use.

Rita was so fantastic helping me with queries managing my account, thank you!

Dylan did everything I asked. Easy. Effortless. Helpful

I requested replacement vehicle gate and gym fobs at the end of December. Despite repeated emails clearly setting out what was required, the same questions were asked multiple times, indicating that emails were not being read properly.

Over nearly a month, I was passed between staff, told someone was off sick, someone else was new to the site, and repeatedly assured updates were coming. Even after explaining that access was time-sensitive, there was no urgency or clear ownership of the issue.

Eventually, after weeks of delay, I was told to contact the contractor myself, despite Warwick Estates’ website stating that replacement keys/fobs can be requested through them.

This is not an isolated incident and reflects a broader issue with communication and follow-through. Overall, the service has been disorganised, reactive, and unprofessional.

I had a query regarding the payment of service charge and Rita was able to answer all my questions quickly and concisely as well as provide all the necessary information for me to make the payments. Greatly appreciated.

Dylon was quick to answer and was able to put my mind at ease

Very responsive, got what I needed within a few minutes.

We switched to Warwick Estates having barely survived a stressful and super-costly encounter with a disastrous managing agent (whom I've reviewed elsewhere on TrustPilot) and the improvement is stunning, Just 2 examples: yesterday Samantha travelled here to meet us and get acquainted with the apartments. She was really pleasant and on-the-ball and noted a few problems that she was happy to sort out for us. Then today I used the Assist online function to ask a question about my service charge and received immediate advice from Alison. This kind of quick and personal response was unknown with our previous agents. I also like being able to see our bank statement online, and check any invoices that have been received, so that we can authorise payment. It's such a relief to feel that we're finally with a company we can trust to have our interests at heart. Highly recommended.

Vinnie provided a fast response to my payment query.

Relatively swift, accurate and helpful response.

Dylan was not only very pleasant to deal with, but he kept his promise and forwarded to me the duplicate service charge demands the very same day!

I communicated through the "chat" feature on-line to Dylan who helped me with an account query.
It wa easy and his help was much appreciated today!

Thanks Dylan!

Would rate them zero if I could, I’m facing a 30% service charge increase for 2026, having just moved into my flat in November. I had to pay 1 year upfront when I moved in - £2404.90. They have now sent residents 3 wrong statements, last time I spoke to them they said I didn’t have anything outstanding the next demand would be 2027 which I knew was wrong, the guys on the portal have no idea what they’re doing or saying, giving incorrect advice. I’m now told I have a shortfall of £656.09 for 2026, which means my entire service charge for 2026 is £3000. They’ve said to residents it’s an increase of 6.75% for the year. That’s not 6.75%. Every single resident is complaining about the increase for the year with absolutely nothing to show for it. Don’t ever move into a flat with these guys managing the estate.

Emma Fleming answered my query very quickly thanks Emma.

I have just had a chat with Dylan at Customer Care of Warwick Estate. He responded to my queries immediately, addressed them to the best of his knowledge and advised alternative routes where his knowledge was limited. He was client oriented indeed - thank you, Dylan! Warwick Estate should be proud having you on board

very helpful on line chat Therese solved the problem very efficiently

Following some ongoing problems with new tenants, Perry recently took over the management to a load of problems!! Throughout, he had kept in touch via e-mail and phone calls (very unusual these days!). We’re still working on a few issues but Perry is always there with an update and has already solved some e of our problems! Down to Earth, friendly and efficient, he’s exactly what you need when trying to resolve these problems! 10/10