Warwick Estates Reviews 3,303

Greedy exploitation of owners who have no choice but to pay your inflated prices.

Rita sorted out my billing query in lightening speed & great customer service thanks :)

I have been liaising on and off with Warwick Estates via their property managers for around five years.

The standout key person across this period has been Wendy Harwood who took on managing the estate's various overdue fixes with speed and efficiency.

Residents have sent praise for Wendy's transparency and taking issues seriously and making sure residents are heard.

We will miss Wendy's leadership as property manager at Britannia Gate.

Thank you,

Residents of Plough House

I am always pleasantly surprised when you speak to someone in a customer services role who is competent, happy, and eager to help. Rita was certainly that today and answered my query quickly and efficiently. It is a rarity these days.

The worst estate company ever I have experienced. Raised complaint No response. No call back or sending any worker. Almost 2 months I suffered with septic tank issues. Now problem with remote gate . I had called 20 times to complain. No response.

Adrienne copper was great first class service very helpful i could have not sold my property with out her help the best service providers I ever used

Dylan was very quick to respond to my email and answered my questions, very efficient and friendly.

Warwick Estates charge premium fees yet provide anything but a premium service. Routine maintenance is almost non existent. Issues only get attention when residents complain, and the work is then carried out by their chosen contractors and billed straight back to the owners. There is no sign of a proper maintenance plan.

The waste situation is a constant problem. The number of bins would be fine for standard two adult households, but many flats are overcrowded with families of five or six in very small spaces. As a result, the bins overflow every week. The council often refuse collection because the rubbish is stacked too high or left on the floor. Most of the flats are rentals, so tenants are not affected by the charges and the cost falls on landlords, which means accountability is low.

Rats and mice have been seen around the bin area as the rubbish piles up on the ground. It is a clear health concern that is never dealt with properly.

Basic infrastructure is neglected. The car park floods because the drains are not cleared. Ceilings leak because gutters are not maintained before the rainy season. Security gates fail repeatedly and are left broken for long periods, which affects residents’ safety. Communal outdoor lights stay on throughout the day instead of being set for evenings only, pushing electricity costs even higher.

For the fees they demand, residents should be getting organised and proactive management. Instead, Warwick Estates provide very little and owners are left picking up the bill for their lack of care. If you have a choice, avoid. This company does not look after its properties, it only invoices.

📍 Farm Street Gloucester

I tried to use the call back service which I did not get. I finally received a very poor email from Ashley asking me to contact the property manager. This was after a failed online chat attempt. WE charge a premium for its property management but fail to deliver on all levels.

Dylan was of help advice me to contact property manager

I called Warwick Estates to discuss my service charge payment plan, and spoke to Tracy in customer service. She was attentive, kind and helpful. My query was resolved with in an hours time. It was indeed a good experience.

Just made a formal complaint regarding the introduction of parking controls letter, to Eagle Close, Waltham Abbey EN9 3NA

This is a major decision and I can’t see how Warwick Estates can make this without a residents meeting.
Also the many parking bay spaces are not clearly identified as the numbers on the bays are faded away. So how can you issue tickets if no one knows their exact space ? Is this legal then?

We pay a lot of money for your services.
We are meant to live in a democracy but this decision clearly shows Warwick Estates is a dictatorship.
I’m Angry and frustrated living here!

I can’t believe this latest idea is nothing more than a profit sharing scheme between yourselves and the parking control company.

We’ve been working with Aaron Callcut at Warwick Estates for several years now on large communal area carpet cleaning projects, and he has consistently been an absolute pleasure to deal with.

As a provider of commercial carpet cleaning services for several major property management companies, we work with many different managers—yet Aaron truly stands out. His communication is always quick, clear, and concise, providing us with all the information we need to access sites and carry out work smoothly and efficiently.

Aaron’s organisation and attention to detail ensure every project runs seamlessly. His professionalism is second to none, and we genuinely appreciate how easy he makes the entire process from start to finish.

Highly recommended.

This company is absolutely appalling. They increase your service charge midway through the year but the works they've undertaken has been completely miniscule. They have no regard for their sites and to their customers. It's been 20 years since our estate has had a refurb and they've kept increasing our service charge to save for it. Now the estate is in such disrepair theyre doing patchwork to cover it up. We are looking at legal proceedings against them. RICS are aware of their poor service as we as residents have contacted them and in 2018 a gentleman lost his life because of their lack of management of a lift. Warwick you are appalling you haven't given us our meeting which we've been demanding, the work youre doing on our estate is patchwork, the surveyors and the workers have confirmed to us that they are waiting on your decision making hence why the works being done is so delayed. Your a disgusting and useless company and we are sick to death of you all

I have lived in my leasehold property for almost 24 years and in that time, it has never once received external redecoration. For nearly two years now, Warwick Estates have issued repeated notices promising this work would be carried out. Despite these assurances, no progress has been made.

Residents’ concerns are routinely dismissed or ignored. While communications from the company may give the appearance of engagement, in practice, complaints are met with silence or superficial responses.

It is deeply disappointing to witness such disregard for leaseholders’ rights and the basic standards of property management. Sadly, I now have no choice but to initiate legal proceedings through the First-tier Property Tribunal.

A brief search online reveals I am not alone in my experience. There is a visible and concerning pattern of negative experiences and negative press coverage surrounding this company.

Want to give a shout out to Rachel who has always been supportive in any queries I may have. Recently there was a misunderstanding which I was able to update and Rachel was quick to acknowledge and update the system. Very professional, thank you.

Rachel has been very supportive and responsive over emails. I have found Warwick Estates very easy to work with rather delightful compared to other management companies.

This is an absolute appalling management company false promises higher bills with a disappointing service we are constantly ignored it’s all money money money no action they have even had the cheek to send final demands iv had enough totally disregard for us time to make formal complaint and take this further

Emma, was extremely helpful and patient with me. Thank you Emma