Wasbruce Reviews 5

Phoned up to make a booking for a will and made an appointment, on the day called up to confirm as had no emails or confirmation and was told no appointment was made. 2 weeks wasted and back to square one. Lady on phone never asked if I wanted another appointment or apologised. Lost any confidence I had. Really poor and unhelpful.

The whole sell-and-buy process was extremely stressful, especially due to repeated issues and delays caused by the other buyer’s solicitor. Throughout all of this, Julie Wilson Barbour was absolutely outstanding. Her knowledge and experience were clear at every stage, and she remained calm, organised, and proactive even when things became complicated. She kept everything on track, explained things clearly, responded quickly to queries, and genuinely went above and beyond to help. Her support made a very difficult process far more manageable. I couldn’t recommend her highly enough.

Raegan looked after our house purchase extremely well, kept us informed and was great at answering our questions or concerns.

W A Bruce. Screwed me over very badly. Complete lack.of knowledge, communication was awful . Delay. Delay Delay. Ended up loosing the sale of my house thru there complete lack of action, would never ever recommend this firm .
But I went to them.as they had dealt with me buying the house in the first place ..but very very disappointing lack.of service . And I felt very patronised and talked down to .

Attended an initial meeting with Andrew Grieve in Kirkcaldy to seek legal advice. The meeting started late, with no apology or explanation, and he came across as rude, arrogant, hostile, contemptuous and confrontational from the outset. He seemed to take great offence at my not being equipped with the necessary legal knowledge and expertise to answer his questions, to the extent that I wondered if there had been some kind of mix-up and that he actually thought he had come to the meeting to seek legal advice from me, rather than vice versa. About 5 minutes into the meeting, he asked me, for no apparent reason, if I was secretly recording the conversation, which felt quite surreal. When I asked him to clarify and reiterate his legal advice (which had been rattled off in about 30 seconds), he refused to do so, and advised me to seek another solicitor, who could provide with me with clearer advice. That was the only good advice he gave, and I will be happy to follow up on it, as there is no shortage of alternative legal firms in Fife. However, having had previous dealings with W&AS Bruce, having been wholly satisfied with them on that basis, and having, for that reason, decided to use them again on this occasion, I found Andrew Grieve's conduct and manners (or lack of them) very disappointing.