Amazing service my Mat and the team, easy to contact friendly helpfull. Watch was beyond my expectations !!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've had the pleasure of purchasing 2 incredibly unique timepieces at The Watch Club. Matt took care of me both times, and each experience was better than the next. His knowledge is infectious, his de... See more
Buying from strangers via the Internet can be an adventure. But must not be. The entire communication with Matt from the Watch Club has been flawless from the start on and I felt being in caring, good... See more
Made two purchases from The Watch Club, both online. Received great service from Matt on both occasions - fast response to enquiries, fast delivery (amazing Christmas wrapping too!) and great follow u... See more
Company details
Written by the company
Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.
Contact info
4 & 5 Royal Arcade, 28 Old Bond Street, W1S 4SD, London, United Kingdom
- +44 20 7495 4882
- info@watchclub.com
- www.watchclub.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In store purchase
Matt was extremely professional, welcoming and knowledgeable. Various watches discussed in my price range and I got to try on several watches before settling on another submariner (there is obviously something I like about subs)! The watch is immaculate, and it was very fairly priced. Matt removed links to get the fit correct while we waited and couldn't have been more helpful. A bonus was my other half was kindly gifted chocolates for her patience whilst we nerded out about watches! Many thanks Matt for an amazing watch and a great experience.
A completely spontaneous walk through…
A completely spontaneous walk through Royal Arcade and I spotted an Explorer II that I had been after for a while, Matt couldn't have been more knowledgeable and helpful (or a better salesman...) and within 20 minutes the purchase had been made. I will definitely make a call to Matt the first stop on the search for any future watches.
Excellent service again
Excellent service again, timely communication and shipping, would definitely recommend.
Exceptional Experience!
I recently purchased a neo-vintage watch from the shop and couldn't be happier with my experience. The watch was in great condition, and I was greeted by Matt warmly as soon as I step in the store. Matt was incredibly helpful and knowledgeable - he answered all of my questions regarding parts and bracelet in great detail. The shop's attention to detail and commitment to quality are evident. I would highly recommend them to anyone looking for a pre-owned luxury watch.
Great company
Great company, excellent communication, great watch, fantastic price
Purchase of watch in-store
I recently bought a Rolex Explorer 36mm in their London boutique. The service was very professional and knowledgeable. They even took the time to refit the bracelet to my wrist size. The watch is in excellent condition and came with box, papers and swing tags. Overall a good experience and would highly recommend them.
fantastic service
fantastic service - beautiful watch and all managed with both a kindness and understanding it was a big investment piece for me (patek 5140g) . matt and danny are always welcoming and extremely fair and the watches are immaculate
I recently bought a Rolex GMT Master 2…
I recently bought a Rolex GMT Master 2 Coke, from The Watch Club. A friend of mine recommended them, as a good place to buy a Rolex. I kept my eye on their website, and was delighted when I spotted the watch I was looking for! I immediately made an enquiry through their website contact form, and received a swift response from one of their experienced staff. He sent me a video of the watch, which really helped me make up my mind about buying it. It couldn’t have been easier. Paid for the watch, and received it safely the next day. Absolutely thrilled with it. Exactly as described, on their website. I needed an extra link, as the bracelet was a bit tight, for my wrist. I spoke to the salesmen, he shipped a spare link, which was then fitted. A perfect fit! I would have no hesitation in buying another watch from The Watch Club in the future.
well done to the staff
Looking for a specific watch and found it on the
internet at The Watch Club. Wanted to see actual watch
so went into London and was pleasantly surprised to see their assortment. The staff were very helpful taking the time and trouble to explain various things about the watch I wanted and I must give them the highest marks for looking after me. Well done.
What a great find
Walking past and called in on the off chance, I didn't even know the shop existed, I am glad we did stop, a great selection of watches sold buy people that make you feel very welcome, valued and above all else they have knowledge of the products they are selling ( great champagne also).
Whilst we were there we were shown some of the most rare and amazing watches we have ever seen.
We ended up buying two watches and will without a doubt we will be using again.
Thank you The Watch Club
The team at watch club was…
The team at watch club was extraordinary in every way. While visiting London we always do a little shopping. The girls are usually after handbags and I look at watches. Upon looking in their window I noticed a very well curated collection. That day I was on the hunt for a Rolex Pepsi. Looked at several, however, watch club had one in great condition and competitively priced. On top of that the team was excellent to work with and as an avid watch enthusiast I could tell that they were knowledgeable and had the same enthusiasm for watches as I do! I would highly recommend them!
Very professional and efficient
Very professional and efficient. Knowledgeable and informed. An excellent experience, and will purchase here again.
Excellent knowledge of vintage Rolex…
Excellent knowledge of vintage Rolex and over the years I’ve come to trust their judgment regarding vintage models. The watches are also well serviced and checked by staff who care about the product they are selling. To be recommended.
Two purchases - both perfect!
Made two purchases from The Watch Club, both online. Received great service from Matt on both occasions - fast response to enquiries, fast delivery (amazing Christmas wrapping too!) and great follow up to make sure everything was OK. Total pleasure and look forward to buying from again.
Fantastic Service
Fantastic Service and I would thoroughly recommend.
I’m so happy to have found this gem of…
I’m so happy to have found this gem of a place, brilliant personal service, they certainly know their stuff! I’m absolutely delighted with my new watch. Such a lovely bunch of people too. Would highly recommend!
Perfect service
Perfect service. Sized the watch for me while I waited and installed two free links. I will be back for my next purchase.
Faultless service from the watch club
Faultless service from the watch club. Watch was securely and speedily delivered. I would recommend these guys to anyone and I will not hesitate to use them again in the future.
Excellent and professional service
Matt was extremely helpful, professional and knowledgeable. The Watch Club had an amazing array of watches in stock that I couldn't find elsewhere, and afforded me their time to explore a number of models alongside in depth information on each.
I am extremely happy with my watch, and I'm sure I'll be back again!
Great service from Matt who…
Great service from Matt who knowledgeably discussed and explained the Rolex I was interested in. Plus he was happy to do a deal to convince me to purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








