The Watch Club Reviews 

384
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely welcoming, highly professional, and genuinely knowledgeable during every single visit. Buyers are consistently delighted with the exquisite condition and exceptional quality of the rare timepieces they successfully acquire. However, some customers also noted that remote and online transactions are handled wonderfully with a very distinct personal touch. Consumers deeply appreciate the exceptionally clear communication, responsive assistance, and completely seamless process when purchasing luxury watches from afar. People frequently mention that dealing with the dedicated team remotely remains an absolute pleasure from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the friendly, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, sharing that watches arrived in immaculate... See more

Service

Reviewers mention satisfaction with the service, highlighting professional, welcoming, and knowledgeable... See more

User experience

Consumers express great satisfaction, highlighting a seamless and transparent process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my experience at the Watch Club and the service I received from Maria along with the rest of team including Andrew and Matt. Professional approach, no hard sell, a fair price and the... See more

Rated 5 out of 5 stars

I made my second purchase recently through the Watch Club, and was met with the same stellar level of service as experienced nearly 10 years ago. Although this time I had transacted online given I now... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with The Watch Club. From my initial dealing with Maria, to making the actual purchase with Andrew.... Both were a pleasure to deal with, professional, fr... See more

Rated 5 out of 5 stars

I'd been waiting for this Patek Gondola to appear on the UK market for quite some time and the example at The Watch Club was exquisite, It was a pleasure to deal with Matt who was a perfect emissary... See more


Company details

  1. Watch shop

Written by the company

Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(384)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great buying experience

Great buying experience. Knowledgeable and friendly staff who accommodated my multiple visits to try on the watch! Would highly recommend to others. A highly trustworthy counterparty and a pleasure to deal with.

4 July 2022
Unprompted review
Rated 5 out of 5 stars

excellent communication, caring service.

Buying from strangers via the Internet can be an adventure. But must not be. The entire communication with Matt from the Watch Club has been flawless from the start on and I felt being in caring, good hands. Big competence in foreseeing possible issues with customs clearing - I forgot repercussions from the brexit, but Matt didn’t. A serious seller, whom I can trust- an overall good experience.

30 June 2022
Unprompted review
Rated 5 out of 5 stars

Watchclub Experience

Matt at Watchclub was very helpful, and patient, it was a great watch buying experience and the service was impeccable, I’m now the proud owner of a new watch, start to finish a great experience, would definitely use again.

18 June 2022
Unprompted review
Rated 5 out of 5 stars

Rolex GMT

Got great advise from Danny when buying my first Rolex. Ended up with another model than I was first looking for - very happy with the deceision. No sales push, very knowledgeable.

1 June 2022
Unprompted review
Rated 5 out of 5 stars

New customer - great experience, helpful team

New customer to the Watch Club. Saw a couple of pre-owned luxury watches on their website and decided to visit the store to take a closer look and consider a possible purchase.

What great customer service! Matt was really helpful and spent some time explaining to me all aspects about the watches. No pressure to buy.

I returned following week was assisted by Andrew and bought one of the watches. Very pleased with my purchase.

Matt even followed up with a courtesy enquiry and clarified on a couple of my enquiries specific to the watch. That was really appreciated. Great customer care.

So in summary, a Very happy customer. Great experience, very helpful team. Highly recommend the Watch Club.

12 May 2022
Unprompted review
Rated 4 out of 5 stars

Sold my watch to them

Sold my watch to them. Overall good experience - no pressure or aggressive attitude unlike watchcentre on Bond Street which I also tried. Price was fair and money was paid by bank transfer. Why not full 5-star? The price they offered was lower on my second visit with the box and papers than their initial estimate / also payment took a bit longer than the 24hrs they’d said. But all in all I would use them again both to buy and sell in future - thanks Andrew for your help.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Great first purchase

You can feel slightly intimidated going into a well established place for the first time. Not here, they made me feel welcome with no pressure to purchase.
This was my fist visit and won’t be my last.
Thank you for your service.

27 March 2022
Unprompted review
Rated 5 out of 5 stars

Five stars!

It was an absolute pleasure to purchase from The Watch Club. The staff were professional, knowledgeable and courteous. Justin put me at ease, which made for a stress free experience. I'm very happy. Highly recommended!

11 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from knowledgeable…

Excellent service from knowledgeable staff. Stock very extensive and competitively priced. Offers 2 year warranty on watches. Most competitors offer only one year warranty. Highly recommended.

19 February 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look