Watches2u.com Reviews 

7,009
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the exceptionally fast delivery services provided across orders, noting that many packages arrive safely within a single day. Many shoppers also appreciate the highly competitive prices, beautiful product packaging, and quality items matching their online descriptions nicely. However, some customers also noted particularly frustrating experiences regarding poor customer service unresponsiveness when trying to resolve unexpected product faults. A few people additionally described receiving entirely incorrect items, damaged shipping boxes, or being charged unexpected fees for returning merchandise. Several reviewers also mentioned delivery delays or tracking problems with their shipments.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting mixed feelings and a high level of... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a sharp division among consumers.... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting fast shipping times and orders arriving... See more

Price

People report ambiguous experiences with price, as views on costs vary significantly among reviewers. Many... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in opinions. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The purchase was easy and the watch is great, looking exactly like on the photos. The only issue for me was delivery, because the seller didn't send me a tracking link, so I had no idea where my order... See more

Rated 5 out of 5 stars

They delivered my order very quickly and when I raised a question about the specifications of the watch I bought they came back to me straight away and we were able to sort everything out in no ti... See more

Rated 5 out of 5 stars

Had an issue with an order and lost hope I will admit but luckily the customer service were amazing and helped solve the problem so I was able to purchase multiple watches. Thank you so much Niy... See more

Rated 5 out of 5 stars

I had the opposite experience of many people having delay issues. I ordered my parcel in the afternoon and it came the same day about 6hours later! Absolute next level speed of delivery!


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3.4

Average

TrustScore 3.5 out of 5

7k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(7,009)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique product

Unique product, good price, fast delivery with afterpay (Klarna) payment option. Product description is accurate. Product meets expectations.

3 October 2024
Unprompted review
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Reply from Watches2u.com

Hi Yoram, thank you so much for taking the time to leave us feedback. We hope to see you again soon!
Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Quick delivery, nicely packed

The watch was delivered to Germany quickly and it came in a giftbox. I had to male a few adjudtments to de delivery option and the customer service was realy promt and helpful. I would definetly buy again from them again.

21 September 2024
Unprompted review
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Reply from Watches2u.com

Hi Cristina, thank you so much for taking the time to leave us such a lovely review. We are so happy to hear that you are satisfied with our service.
Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Good product and delivery was fast.

The packaging and sending was good. the information an updates about sending via email was good. original product. Send fast. Recommend the seller!

26 September 2024
Unprompted review
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Reply from Watches2u.com

Hi there, we're really grateful and appreciate you taking the time to share your rating with us. We hope to see you again very soon! Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Watches are extremely beautiful

Watches are extremely beautiful. Service is great.Watches2U have a great collection and exceptional service at an affordable price.All the best to the team for all the awesome work they do.

17 September 2024
Unprompted review
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Reply from Watches2u.com

Hi there, thank you so much for taking the time to leave us such a lovely review. We are so happy to hear that you are satisfied with our service.
Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Awesome service

Awesome service, received item next day!

17 September 2024
Unprompted review
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Reply from Watches2u.com

Hi Mark, we're really grateful and appreciate you taking the time to share your rating with us. We hope to see you again very soon! Kind regards, The Watches2U team.

Rated 1 out of 5 stars

I wouldn’t recommend them to anyone

I wouldn’t recommend them for anyone, purchased watch been delivered late with Amazon courier which is atrocious left in back garden on they’re website says Royal mail is a courier, watch itself not working battery died wife doesn’t want to wait to send it back and buy something else, contacted them about the issue and they come back to me with answer if you replace battery and provide us receipt we will refund you 10pound when battery replacement costs 20-25 pounds in shop, send an email with receipt atached to get at least 10 pound back and nothing its gone week now nobody even responds to emails anymore. Avoid if you want hassle free expierence.

4 September 2024
Unprompted review
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Reply from Watches2u.com

Hello,
We are sorry to hear you are unhappy with your latest experience with us.
Unfortunately we have no record of this as you have not provided an order number. If you can provide us with your order an number we will happily look into this further for you. You can contact us via our Contact Us form. Here is a link. https://www.watches2u.com/forms/contact-us.html
Kind regards
W2U

Rated 1 out of 5 stars

Watches2u are making me wait for an…

Watches2u are making me wait for an item they had delivered by royal mail which was left outside on the door step and unfortunately stolen I have provided all evidence where possible and information I can they are now making me wait for an issue they need to take up with royal but as a customer they aren't willing to resolve my issue prior to previous reviews reading it seems that they are frequent withholding either refunding or replacing items through there business!

They need to resolve there issue now with me as a customer and take up the matter with there delivery service who have caused them a loss royal mail have also confirmed they had left the item in an unsafe space but watches 2u are delaying resolving my issue and I get short half hearted response from them

I get the issue leaving the parcel at a door isn't there fault but they should take some ownership rectifying this with the customer

31 August 2024
Unprompted review
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Reply from Watches2u.com

Hello,
We are sorry to hear you are unhappy with your latest experience with us.
Unfortunately we have no record of this as you have not provided an order number. If you can provide us with your order an number we will happily look into this further for you. You can contact us via our Contact Us form. Here is a link. https://www.watches2u.com/forms/contact-us.html
Kind regards
W2U

Rated 5 out of 5 stars

The website was easy to use

The website was easy to use. Price of the watch good, with free delivery.

The delivery was quick and I was able to get updates.

1 August 2024
Unprompted review
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Reply from Watches2u.com

Hi Derek, thank you so much for taking the time to leave us such a lovely review. We hope to see you again very soon!
Kind regards, The Watches2U team.

Rated 1 out of 5 stars

It's been a week passed the delivery…

It's been a week passed the delivery date and yet I haven't received my order and still have no clue when I'll receive it...this feels like a scam...will not recommend to anyone (order number 1753706)

8 September 2024
Unprompted review
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Reply from Watches2u.com

Hello Ron,
We are sorry to hear you are unhappy with your latest experience with us.
Unfortunately we have no record of this as you have not provided an order number. If you can provide us with your order an number we will happily look into this further for you. You can contact us via our Contact Us form. Here is a link. https://www.watches2u.com/forms/contact-us.html
Kind regards
W2U

Rated 4 out of 5 stars

Fast Delivery!

First time using this site, good pricing alongside a promo code at the time. Delivery via Royal Mail, sent the tracking link the next day! So in terms of delivery no problem at all.

My only issue I has was the clasp on the Casio A168 wouldn’t close. I’ve had many Casio watches before and never had any issues with ‘quality control’ so to speak. So not sure how much stock is ‘New’ direct from here.

But overall not a bad experience.

3 September 2024
Unprompted review
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Reply from Watches2u.com

Hi Jack, thank you so much for taking the time to leave us feedback. I am sorry to hear that your clasp is faulty, please open a return with us to get this sorted for you, I can assure you all products are brand new unless stated.
Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Watch

Very good service would do business again.

28 August 2024
Unprompted review
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Reply from Watches2u.com

Hello Tom, we are glad to hear that your experience was a simple and enjoyable one with us.
Kind regards, W2U

Rated 1 out of 5 stars

Watches 2u should be called watches2used.

Well, as you asked me to review your company I can only do so on my experience. I bought a watch sold by you as new. When I received it you did not need to be an expert to see the watch was anything but new. It did not work, there was no plastic disc's on front or back and worsed of all the back was completely discoloured and covered in small scratches. Something that only happens when a watch has been worn for a considerable time.
Now I could have taken it to trading standards because you were in direct beach of the law.
However, I contacted you and you said " Sorry about that, just return it and we'll issue a refund."
Well congratulations, you must be making so much money that you don't really care because if that was my company I would have been falling over myself to show that's not in any way normal or what I would expect as a response to such a serious problem.
So, would I consider doing any business with you again. Not at any price.
Don't bother replying with your platitudes and appologies. Should have made a better effort at the time.
Ps Your quality control is obviously non existant.

15 August 2024
Unprompted review
Watches2u.com logo

Reply from Watches2u.com

Hello Terry,
We are sorry to hear you are unhappy with your latest experience with us.
Unfortunately we have no record of this as you have not provided an order number. If you can provide us with your order an number we will happily look into this further for you. You can contact us via our Contact Us form. Here is a link. https://www.watches2u.com/forms/contact-us.html
Kind regards
W2U

Rated 1 out of 5 stars

Will not use watches2u again as items should be new

My Michael Kors watch arrived with no stopper on the winder so the watch was already running ,who knows how long for and therefore,technically,used and second hand. Very unimpressed as the item should have been new and in perfect condition. Subsequently,watches2u have told me they do not guarantee that items will have a working battery and will not refund me ! Bizarre,who sells watches without guaranteeing it will have all working parts.

24 August 2024
Unprompted review
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Reply from Watches2u.com

Hi Amanda, thank you so much for taking the time to leave us feedback. We test the batteries before they are sent out to customers to ensure they are working correctly, you will have a manufacturer warranty but this doesn't cover batteries.
Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Great buying experience

I bought a Timex watch and because of the italian holiday period It takes some day more. You know... there are a lot of fake dealer on the web and I had some "thought"!
Anyway the ship was good tracked by german mail service and I got my fantastic TW2U41800!
In my opinion Watches2U Is Number one

19 August 2024
Unprompted review
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Reply from Watches2u.com

Hi Massimo, thank you so much for taking the time to leave us such a lovely review. We are so happy to hear that you are satisfied with our service.
Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Fantastic value speedy delivery

Fantastic value speedy delivery

7 August 2024
Unprompted review
Watches2u.com logo

Reply from Watches2u.com

Hi David, we're really grateful and appreciate you taking the time to share your rating with us. We hope to see you again very soon! Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Great watches reasonably priced

Great watches reasonably priced. Fast shipping, everything went smooth. It was my first time ordering here, definitely not the last time. Recommend website.

29 July 2024
Unprompted review
Watches2u.com logo

Reply from Watches2u.com

Hi there, we're really grateful and appreciate you taking the time to share your rating with us. We hope to see you again very soon! Kind regards, The Watches2U team.

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. I will definitely use this website again. Very pleased.

7 August 2024
Unprompted review
Watches2u.com logo

Reply from Watches2u.com

Hi Kevin, thank you so much for taking the time to leave us such a lovely review. We hope to see you again very soon!
Kind regards, The Watches2U team.

Rated 1 out of 5 stars

Never got my refund and they never answered my emails!!

Returned my purchase and even though Royal mail had confirmed its delivery they still have not refunded me. Their phone line never gets through and they don't answer emails! Got Citizen Advice and trading standards involved.

8 July 2024
Unprompted review
Watches2u.com logo

Reply from Watches2u.com

Hello,
We are sorry to hear you are unhappy with your latest experience with us.
Unfortunately we have no record of this as you have not provided an order number. If you can provide us with your order an number we will happily look into this further for you. You can contact us via our Contact Us form. Here is a link. https://www.watches2u.com/forms/contact-us.html
Kind regards
W2U

Rated 5 out of 5 stars

Easy purchase and flawless delivery.

Easy purchase, flawless delivery.
I purchased for my partner, the purchase itself was easy and great, was shipped super quick, and delivered though DHL which was immaculate too, received it in Australia quicker than I receive AusPost deliveries from the other side of the country.

16 July 2024
Unprompted review
Watches2u.com logo

Reply from Watches2u.com

Hi there, thank you so much for taking the time to leave us such a lovely review. We are so happy to hear that you are satisfied with our service.
Kind regards, The Watches2U team.

Rated 4 out of 5 stars

I bought a Swiss Military chronograph…

I bought a Swiss Military chronograph watch and the wrong one was sent. Mistakes happen but I was sent the correct watch a few days later, which I’m very happy with. A very good deal too.

27 July 2024
Unprompted review
Watches2u.com logo

Reply from Watches2u.com

Hi Matthew, thank you so much for taking the time to leave us feedback. I am sorry to hear that you received the wrong product usually items are checked before being despatched. We hope to see you again soon!
Kind regards, The Watches2U team.

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