WatchObsession Reviews 154

If the UK were run by this team, we wouldn't be in the current mess. Outstanding products and services with a real personal touch and top-notch efficiency.

founder has excellent customer service

I’ve been collecting watches for quite a while, swapping out straps etc. This is my first time using watch obsession. The strap is superb, exceptional quality and the delivery time from ordering was unbelievably quick. Will definitely be using again.

Just wanted to say how impressed I was with the service, ultra fast delivery, really nice tasteful packaging also made it feel special. Have used them before and the service just gets better every time!

Ordered a strap that was lost in shipping. Reached out to the team at Watch Obsession and they were absolutely fantastic. Great communication throughout the process and sent a new strap - at half-price - to me almost immediately. I have ordered multiple straps from them and they will always be my first choice!

Strap arrived as described, however the new shipping company charges you duties after you already prepay the duties when ordering. I’ve been emailing back and forth with WatchObsession with no resolution. I ordered to Canada for reference.

A strap was damaged in transit, but they were great at dealing with the issue.

I ordered a strap recently and when it arrived I couldn't be happier with the order, the quality of the strap is fantastic, the delivery literally arrived the day after dispatch and Heledd who I spoke to even added spring bars into my order after I'd placed it!
Really good service from Amy too. Great customer service, and amazing purchasing experience. Will 100% purchase again.

A big thank you to Amy at Watch Obsession for her incredible service!
She recently helped me exchange a strap, and I was so impressed with how she genuinely had my best interests at heart. Amy was extremely communicative and assisted with the whole process.

I received my new strap beautifully packaged, complete with a thoughtful note — a nice personal touch. Watch Obessions' quality is outstanding, far better than straps I’ve bought from other companies.

Brilliant customer service. It’s really nice to come across a company that still understand how customer service is done. Needed a different buckle, Amy quickly sorted it out and posted it out to me.

Watch Obsession are at the top of their game. I had a warranty claim on a Hirsch strap, Haledd sorted quickly and efficiently. Would 100% recommend using Watch Obsession Obsession for any of your horological needs.

I ordered a watch strap and noticed later that it was the incorrect size. I called the store and Heledd was the individual that I had the pleasure speaking with. I have larger wrists however, the watch face I have (a gift) was smaller in size and thus is limited in available xl straps in the styles I like. Heledd went above and beyond assisting me with the correct size and began looking for some options to provide me with. Although we found that it was slim pickings in the size/style I wanted, we found winner. Excellent service and follow-through. Thanks Heledd!!!

I inadvertently purchased the wrong strap size. Watch obsession, were brilliant enough to replace and to install the deployment clasp for me. Great advice and service from them! I would recommend them highly.

First class service from telephone advice through to fast delivery of chosen watch strap. This was my first order with Watch Obsession but I would have no hesitation using them again and recommending them.

Have used these guys a few times and always had great service.

Found several watch straps that fitted my Breitling (which has very small dimensions) and ordered the one I liked. The information on the website is great as I found that I can use a different clasp I have with the strap. Really impressed that it arrived the next day and very happy with it. This will now be my go-to place if I ever need another one.

Never received it!

Got an email to say it had been delivered but nothing had arrived. Looking at the POD it looks like it was delivered to another address and I have no idea which. The picture looks nothing like my front door. To be sure I’ve double checked the shipping address on the order and it’s correct so I have no idea why it would be delivered to another address. I’ve checked with neighbours and no one seems to have received it. Could you find out where your genius courier dropped my parcel please? People who can’t be bothered to read an address properly or send a POD with the address on so you can at least confirm where it was left! Willing to amend the rating if this is sorted.

Amazing service. The quality of the product is top notch and well packaged. Very impressed, ordered on 27 August and was delivered 29 August, with customs costs covered in the price (from UK to South Africa). Highly recommended

fantastic service, great to deal with, and quick delivery.

Originally bought a couple of watch straps in 2022 and had some issues with sizing. Specifically my watch stated the size was 20 but the watchobsession size 18-20 was too small so I needed the size up.

Watch obsession sent out a few different sized mechanical pins so I could adjust the strap to the perfect fit.

So brilliant customer service. I regret not adjusting my review sooner.

I've now bought another watch strap to replace the first one as I stupidly wore the watch in the shower one too many times and it degraded exponentially. This new strap has been shower free and is holding up really well and looks a million dollars.

I'd say their pricing is fair and the selection of straps is amazing. Probably could do with some clarity over sizing, especially with watches like mine which seem to be right in between two mechanism sizes.