Very disappointed experience, I received a very tight water shoes I need to send back but big surprise it’s the fee besides having to pay €11,50 return on my water shoes, that costs 35€ my refund woul... See more
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See what reviewers are saying
The delivery went fast and without issues. The suit itself is great, a bit different from the usual total black. The only thing I'd improve is possibly a strap protection or a way to prevent the strap... See more
Really happy with the extensive selection of wetsuits. the specialized search and filter criteria makes it easy to sort through all the options to find exactly what I want and the order was delivered... See more
The company had a really great selection of products and sizes. We could find what we needed easily. There was good communication about the shipping throughout and altogether it was handled very well.... See more
Company details
- Surf shop
- Canoe & Kayak Shop
- Outdoor clothing and equipment shop
- Sailing shop
- Sportswear Shop
- Windsurfing Shop
About Watersports Outlet NL
Written by the company
Wij houden van watersporten! We zijn surfers, zeilers en kajakkers - daarom doen we wat we doen.
We hebben meer dan 2 miljoen bestellingen over de hele wereld verzonden sinds we begonnen zijn, meer dan 20 jaar geleden.
Hoe hebben we dat gedaan? Door kwaliteitsproducten aan te bieden tegen concurrerende prijzen en de beste klantenservice in de branche.
Watersports Outlet heeft meer dan 100.000 items op voorraad om uw watersporten het hele jaar door te verlengen.
Lees meer >
We hebben op voorraad
Bekijk wat nieuw is >
We hebben meer dan 2 miljoen bestellingen over de hele wereld verzonden sinds we begonnen zijn, meer dan 20 jaar geleden.
Hoe hebben we dat gedaan? Door kwaliteitsproducten aan te bieden tegen concurrerende prijzen en de beste klantenservice in de branche.
Watersports Outlet heeft meer dan 100.000 items op voorraad om uw watersporten het hele jaar door te verlengen.
Lees meer >
We hebben op voorraad
- Wetsuits
- Drysuits
- Surfen accessoires
- Zeiluitrusting
- SUPs en kajaks
- Wind-, wake-, kite- en bodyboard
- Zwemkleding en accessoires
- en meer!
Bekijk wat nieuw is >
Contact info
Harderwijkerstraat 17, 7418 BA, Deventer, Netherlands
- info@watersportsoutlet.nl
- www.watersportsoutlet.nl
4.0
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
They replied very fast to one question and easily solved it. Very satisfied with the products. It's the second time I buy my surf gear here!
7 August 2023
Great products range on the website
Great products range on the website. Quick and good delivery.
28 July 2023
good price and very quick delivery
29 July 2023
Just as an imporyruvment
Just as an imporyruvment, it’s might me easier to see original sizes by manufacturing companies of the particular item, not general.
5 July 2023
Wide range, good communication
The company had a really great selection of products and sizes. We could find what we needed easily. There was good communication about the shipping throughout and altogether it was handled very well. Bought one wetsuit and then because I was happy we also bought for my partner.
12 June 2023
Unprompted review
Unclear return policy
It isn't possible to see price for returns before order items. And then company makes you go to local post, wait 1,5 hours in line (it calls express way) and still two weeks my order has been traveling I don't know where. And I can't get my money back. Such a friendly service.
I'll never use it again.
6 June 2023
Unprompted review
Reply from Watersports Outlet NL
Thank you for your recent feedback. We sincerely apologise for any disappointment you experienced with our return service.
We value our customers and strive to provide excellent service. We have a dedicated customer service team available to address any inquiries you may have before placing an order, including details about the cost of returns.
To make the return process more convenient, we have partnered with Rebound. Through our partnership, we offer an easy-to-use return portal where you can select a courier of your choice and generate a return label at a competitive rate. We understand that some customers may prefer to use an alternative courier, and we are happy to accommodate such requests.
Rest assured, we will personally follow up with you to ensure that your refund is processed promptly and efficiently.
Once again, we apologise for any inconvenience caused, and we appreciate your patience and understanding.
Kind regards,
Team WSO
Everything perfect
11 June 2023
Quickly delivered and good quality
31 May 2023
Misleading return policy and information
Misleading return policy.
When reading the return policy it gives the impression that it is offered. But it’s not! Return are expensive and customer service not comprehensive.
Moreover big confusion on the 10% welcome customer coupon which is in fact only available for US market. Again total misleading information!
I would not recommand buying on this site.
25 May 2023
Unprompted review
Reply from Watersports Outlet NL
Thank you for sharing your valuable feedback with us.
We apologise for any disappointment you may have experienced regarding the cost of returns. As part of our ongoing commitment to enhancing the overall customer experience, we have partnered with Rebound to introduce a user-friendly return portal that offers competitive pricing.
We understand the importance of clear communication and would like to clarify that our returns provider shows information on the available choice of couriers and return costs. We apologise if there was any confusion in this regard.
We genuinely appreciate your feedback as it helps us identify areas for improvement and better cater to the needs of our customers.
Furthermore, we understand your disappointment upon discovering that we currently do not have any active 10% promotional codes available on on our Belgium website. I have followed up with you directly to find a suitable solution to this.
We sincerely hope that this experience does not discourage you from shopping with us in the future.
Once again, thank you for taking the time to leave your feedback.
Kind regards,
Team WSO
Fast ,good ,excellent delivery..
30 April 2023
Excellent
Responsive, quick dispatch, quality products.
Items received in 3 days (From Netherlands to Slovenia).
21 April 2023
Unprompted review
Very good rates and prompt delivery
29 March 2023
Quick response and shipping of the…
Quick response and shipping of the product bought. Safe delivery, on time and exactly as order.
15 March 2023
Good webshop for gear
Good website information on the wetsuit, fast delivery time. Unfortunately , the suit was to small but the return process was very easy and user friendly.
12 March 2023
Quick and reliable service!
20 February 2023
quick response, good prices
15 February 2023
Extremely quick delivery
Extremely quick delivery! Impressed and happy about the product quality!
19 December 2022
Fast and ready always 🤟 thanks
30 November 2022
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