It is so refreshing to call a customer service team and actually receive brilliant service. I spoke to Becca who knew exactly what I needed to register a property. To save me waiting on the phone she... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyndsay at Wave has been absolutely amazing, she went out of her way to call us and sort all of our accounts out which was quite confusing as we have multiple accounts/companies. Lyndsay managed to do... See more
Company replied
Petra was exceptionally helpful. I am 84 years old. She spoke clearly and was so patient and reassured me talking me through each step of the process on my computer until I was able to see my invoice... See more
Company replied
I’m very satisfied with the customer service I received. The advisor I spoke to was extremely polite, helpful and supportive throughout the call. He took the time to explain everything clearly and... See more
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Company details
About Wave
Written by the company
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Contact info
PO Box 745, PE29 9PW, Huntingdon, United Kingdom
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4.8
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joanne was so helpful
Joanne was so helpful. Reviewing my account was a breeze. I was completely satisfied with my support and the customer service was excellent.
3 August 2026
Unprompted review
Reply from Wave
I'm so happy to hear Joanne could make this such a good experience for you, Darren! She will be over the moon with your comments! Have a lovely day - Fiona
The call I made was answered quickly
The call I made was answered quickly, the agent was very friendly and helpful and knew exactly how to handle my request. I left the call feeling like a valued customer, well done .
3 August 2026
Unprompted review
Reply from Wave
Hi Laurence, thank you for taking the time to share your comments with us. I'm glad we were able to help you, and so quickly! Your comments mean a lot to us; it's what we aim to achieve! Have a lovely day - Fiona
The lady who provided support to me…
The lady who provided support to me gave the best customer experience I have ever received.
3 August 2026
Unprompted review
Reply from Wave
That's amazing to hear, Richard! Thank you so much for sharing, Laura will be over the moon to know the impact she had! Have a lovely day - Fiona
Professional and polite
I reached out to Wave to provide moving in information to Wave (the online form for some reason wasn`t reaching Wave so I was advised to call). Andy was extra helpful and exceeded my expectations. I had 4 properties on my list to deal with and Andy helped with all of them actually doing some research for all of them and setting up new accounts with loads of information to be added to the system. Andy deserves a cookie from us! Thank you.
31 July 2026
Unprompted review
Reply from Wave
Hi Coco, thank you for taking the time to share your feedback with us. I'm sorry to hear the move in form wasn't working as it should be - I will get this looked in to! I'm so pleased Andy was able to resolve the matter and get your accounts set up as needed. Have a lovely day - Fiona
Amazing customer service, kind and good listener
Amazing customer service
1 August 2026
Unprompted review
Reply from Wave
Hi Edith, thank you for taking the time to share your feedback with us. I'm glad Debs was able to help with your query on Friday and get everything updated for you. Have a lovely day - Fiona
Hello Wave
Fiona telephoned me yesterday and we had a long discussion about my Wave water bilI. Although we did not agree on several points we have reached a compromise and I have accepted a compensation figure to be written off my next bill.
I am still concerned that the water meter is still underwater and I cannot verify the readings and my latest bill is estimated.
Fiona treated me with respect throughout, and listened to my complaint.
28 October 2025
Unprompted review
Reply from Wave
Good morning Mrs Johnson, I am sorry that this matter is ongoing. I shall be in touch to discuss this with you further, in a bid to get the matter resolved. Thank you - Fiona
Extremely good customer service
We were sent a huge incorrect £4K water bill for our CIC, despite never missing a payment etc. It took so much sorting out and thanks to one of the best costomer service employees i have ever come across (Simon, from wave warer) the whole issue was taken out of my hands while Simon dealt with it. He went above and beyond to take the worry and stress away from me, spent hours going through water readings, contacting various departments and kept me informed of everything that was happening weekly via phone and email. In a world of non-existing good customer service, Simon is a shining example of what proper customer service is, hes an absolute legend and wave water are extremely lucky to have him.
31 July 2026
Unprompted review
Reply from Wave
Thank you for taking the time to share such amazing comments! I know Simon will be absolutely over the moon when he reads them. It's wonderful to hear how much of an impression he made, and that he could get the matter sorted for you. Have a brilliant weekend - Fiona
I had a query that was resolved very…
I had a query that was resolved very quickly.
31 July 2026
Unprompted review
Reply from Wave
Thank you for sharing your feedback with us! It's great Laura was able to help you, and so quickly! Have a brilliant weekend - Fiona
Wave are dealing with our leak…
Wave are dealing with our leak allowance application and have been very helpful and communicative. We have dealt with Caroline, Angela and Ros.
31 July 2026
Unprompted review
Reply from Wave
Hi Ian, thank you for taking the time to share your comments with us. Thank you for your patience whilst we await the conclusion of your leak allowance application. I'm so pleased Caroline, Angela and Ros have been able to keep you up to date on the process. Have a lovely weekend - Fiona
Great online service
Great online service, sorted my queries and request very quickly to get my bills added to my online portal. Thank you Mike
31 July 2026
Unprompted review
Reply from Wave
Thank you for sharing your feedback with us! It's brilliant to hear you found the chat service so useful, and that Mike could was able to get your MyAccount updated. Have a fab weekend - Fiona
John dealt with the query and resolved…
John dealt with the query and resolved providing an additional goodwill credit - thank you John.
Supported also by Emma the online chat advisor who also provided great customer service.
31 July 2026
Unprompted review
Reply from Wave
That's great to hear, Chris! I'm so glad John and Emma were able to help resolve the matter. Have a lovely weekend - Fiona
I spoke to Lyndsey who was very helpful, efficient, and friendly
I spoke to Lyndsey who was very helpful, friendly and great to work with. It didn't take long to fix the issue that I had and I'm grateful for her help. I wish more people at the end of the phone were like her!
30 July 2026
Unprompted review
Reply from Wave
What amazing comments to read! Thank you Michelle, I know they will mean a lot to Lyndsay! I will make sure she gets to read them. Have a great weekend - Fiona
Very friendly and thorough customer…
Very friendly and thorough customer service with helping me to register our business account
30 July 2026
Unprompted review
Reply from Wave
Thank you for sharing your lovely feedback, Carla! Sandra will be delighted to know she could help! Have a fab weekend - Fiona
A clear English speaking operative who…
A clear English speaking operative who had clear diction, pitch and tone in voice and was extremely helpful
30 July 2026
Unprompted review
Reply from Wave
Hi Angela, thank you for sharing your feedback with us. I'm glad Mark was able to help with your query yesterday! Have a great weekend -Fiona
Lyndsay who dealt with my concerns was…
Lyndsay who dealt with my concerns was brilliant and really made the experience a pleasure.
29 July 2026
Unprompted review
Reply from Wave
Hi Kirk, thank you for sharing such lovely comments with us, it really means a lot! How amazing to hear Lyndsay could make it such a great experience! I will make sure she gets to read your feedback. Have a fab day - Fiona
Barry was brilliant sorted out things I…
Barry was brilliant sorted out things I thought would be a problem quickly and no fuss . Thanks Barry
Even called me to tell me everything sorted. If only more companies were like this
24 July 2026
Unprompted review
Reply from Wave
Thank you, Julian, for sharing such amazing comments with us! It's lovely to hear Barry was able to help you so thoroughly! I will be sure to pass your feedback on. Have a lovely day - Fiona
Excellent response to my query
Excellent response to my query, dealt with speedily and without complications. Makes a change to have a good experience with a utility company
2 July 2026
Unprompted review
Reply from Wave
Thank you for your lovely comments, Angela! Caroline will be delighted with your feedback! I'm so pleased she could help you so quickly today, and provide such a great experience! Have a lovely day - Fiona
Resolved the issue quickly
30 July 2026
Unprompted review
Reply from Wave
Hi Ashley, thank you for your comments! I'm glad Andy was able to resolve your sort your issue so quickly! Have a great day - Fiona
Very slow service by online chat
No option to contact Wave by phone, online chat worked ok but very slow, took 42 minutes to resolve a simple request to refund overpayment and change direct debit
30 July 2026
Unprompted review
Reply from Wave
Hi Rachael, thank you for providing this feedback. I'm sorry that it took so much time to get your refund and Direct Debit sorted. I am going to look into this to see what we can work on going forward. Thank you for your patience today. Have a lovely day - Fiona
Exceelnt
Your customer service agent was:
- polite
- friendly
- helpful
- knew what they was talking about
- listened to my problem
- solved my problem
What more could I ask
I spoke to two people today and both were exemplary
30 July 2026
Unprompted review
Reply from Wave
Wow, Gillia, thank you! Andy and Sandra will be over the moon with your amazing comments! It's exactly what we aim to deliver, I'm so pleased they were able to help you! Have a fab day - Fiona
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