Wax Jacket Cleaning Reviews 278

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and services, highlighting the professional and caring approach taken with their garments. Many people noted that their items, some decades old, were returned looking like new, with repairs and re-waxing exceeding expectations and giving them a new lease on life. The staff is frequently commended for their excellent communication and expertise. However, some customers were not happy with the service, reporting that their jackets were returned in a worse condition than when sent, with issues like debris, lint, and poor quality repairs that affected functionality and appearance.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers are delighted with the quality and longevity... See more

Service

Clients share positive opinions on service, with many reviewers praising the excellent and prompt service... See more

Quality

Consumers find quality to be positive, often praising the restoration of their jackets to a like-new... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team, especially Karl, for... See more

Based on these reviews

Rated 5 out of 5 stars

I nearly threw out my 30 year old Barbour Coat - thankfully I discovered this company! They replaced the missing leg strap, gave it a professional clean and rewax and it looks like new! It now has ano... See more

Rated 5 out of 5 stars

A family jacket was all-but destroyed, so we took a chance on finding this company online given its state but its sentimental value. What they delivered went beyond any expectation - I didn’t even r... See more

Rated 5 out of 5 stars

Worked a miracle with 3 barbours, sent covered in mould, which have been returned in a wonderful reborn condition. Cannot rate them high enough plus kept us well informed along the way of their progre... See more

Rated 5 out of 5 stars

Very courteous and helpful communication. I sent two jackets which were really worn out and tatty. I would never find these jackets to purchase now, so repair and rewax was their only hope. They ar... See more

Rated 5 out of 5 stars

Fantastic service. Prompt replies to questions. Just an excellent all round service! I sent my brand new wax jacket to this company as the sleeves were zipped but too long for me. The wax jacket com... See more

Rated 5 out of 5 stars

I sent my old Belstaff jacket that was looking a little bit unloved to the Wax Jacket Cleaning Company for a complete refresh. I received confirmation of the jacket's arrival with them and received th... See more

Rated 5 out of 5 stars

WHAT CAN I SAY!!!!!!!!! (obviously, a simple “thank you” is just nowhere near enough). My Toggi arrived yesterday and you have done such a superb job of cleaning, repairing and recondition... See more

Rated 5 out of 5 stars

This is the second time I've used this company, having previously sent my well-worn Barbour coats directly to Barbour for full repairs and rewaxing. This time, I chose this company again because they... See more

Rated 5 out of 5 stars

My well worn and much loved Driza-Bone jacket had some damage to the sleeves and lining and had been left at the back of the office coat stand for maybe 15 years since the last outing. Karl and the te... See more

Rated 5 out of 5 stars

Super pleased with our jackets that we have just had cleaned by this company . Sent our jackets off just over a week ago as the were really musty and needed a couple of repairs Jacket... See more

Rated 5 out of 5 stars

I’ve now had 2 jackets cleaned and re-waxed by this company. Their service is excellent and both jackets came back looking pretty much like new, we’ve thought one was about 14 years old. What more co... See more

Rated 5 out of 5 stars

I bought a wonderful wax jacket, but unfortunately it was just too tight and it was the biggest size in that range. I came across the wax jacket cleaning company and Karl did an amazing job alter... See more

Rated 5 out of 5 stars

What a wonderful company. Karl goes above and beyond to keep in touch, answer any query, is professional, courteous and did a fabulous job with the cleaning and re-waxing of a Barbour jacket. Couldn't... See more

Rated 5 out of 5 stars

Sent my 25 year old drover's coat for cleaning, repair and relaxing. Came back 6 weeks later duly refurbished, all for about half the price of a new one, assuming it's possible to get another one of... See more

Rated 5 out of 5 stars

I was hesitant about getting the over-long sleeves shortened on my Belstaff jacket in case it ruined it but this company have done a great job. I’m so pleased as the jacket has sentimental value and n... See more

Rated 5 out of 5 stars

Had two jackets cleaned and waxed. Communications by email were good, and both jackets were returned looking so much better, and ready for the winter months. Very pleased with the results.

Rated 5 out of 5 stars

Very pleasant experience. My Barbour jacket was too narrow in the armpits and was sorted out very well. You can trust these guys, they really love what they do. Very good communication with Karl. Frie... See more

Rated 5 out of 5 stars

I sent my musty old barbour jacket to the wax jacket cleaning company and they have done an absolutely amazing job.. it no longer smells musty and it looks fantastic like new .. thank you so much guys... See more

Rated 5 out of 5 stars

The whole experience of working with Karl and his team was exceptional! My jacket was well cared for and arrived back looking better then when I first bought it. I will absolutely be a returning custo... See more

Rated 5 out of 5 stars

Had inner sleeve replacements on two Barbour jackets. Finally, no more wet arms! Couldn’t fault the service. Communication excellent throughout. Don’t hesitate - get those jackets back to being functi... See more

Rated 5 out of 5 stars

Fantastic service from the Wax Jacket Cleaning Team who repaired my Belstaff jacket. Very impressed with the repair! Pleasure to deal with such experts; highly recommend.

Rated 5 out of 5 stars

I was planning on giving my old Barbour jacket away, then saw your advert. Having it cleaned and re waxed has given it a new lease of life.

Rated 5 out of 5 stars

Brilliant family ran company. My welligogs jacket smelt musty. It came back not only looking new but the smell had gone. I would definitely recommend to people.

Rated 5 out of 5 stars

Great comms from the company, the service was straightforward and I'm very happy with the result. The jacket was badly needing a rewax and has came back looking like new.

Rated 5 out of 5 stars

5* star service. Easy to deal with, ordering online is also easy, they do a great job and super quick - what more do you want. I would highly recommend. Thanks Karl and team. #supportlocal

Rated 5 out of 5 stars

My Drizabone is over 30 years old, much loved and used. It had two tears on the back, tears around the cuffs and the sleeve seams were coming apart. I didn't think there was much that could be done. T... See more

Rated 5 out of 5 stars

I have several Barbour jackets as I appreciate their quality and longevity. I had one jacket that was 20+ years old but was hardly ever worn as the sleeves were too short. Having had a few not-so-g... See more

Rated 5 out of 5 stars

Sent my Belstaff jacket to Karl a month ago and it’s returned today, with the three minor tears repaired, cleaned a s re-waxed. It’s like a new jacket and chuffed to bits it’s now got a new lease of l... See more

Rated 5 out of 5 stars

I needed an extra button on my Barbour Beacons jacket and it looks like it was always part of the jacket. Great works and service.

Rated 5 out of 5 stars

Excellent !!! Sent my much loved old tatty Jack Murphy wax jacket for clean, re wax and a few small repairs. All done within the two weeks quoted and I m very happy with results.

Rated 5 out of 5 stars

Repair patch to my wax Belstaff - great prompt personal service. Would not hesitate to recommend John G

Rated 5 out of 5 stars

good comms. Coat has come back quite swiftly (4 week turn around) happy with the results. Thanks as it’s a very sentimental coat.

Rated 5 out of 5 stars

Great communication and service. Everything was easy and reliable. Will use again.

Rated 5 out of 5 stars

They cleaned my jacket and did a good job. I gave them my long stockman coat and it's just come back. I am happy with the results.

Rated 5 out of 5 stars

Excellent communication, fast turnaround and great cleaning and rewaxing of a barbour jacket and a dog jacket - thank you!

Rated 5 out of 5 stars

Karl and the team did a fantasy job on my Barbour jacket. I requested a clean, re-wax and sleeve extension. All were carried out to a high standard and returned in good time. Would recommend this serv... See more

Rated 1 out of 5 stars

Barbour jacket came back some months ago, in a much worst state. I wish we had read these reviews first. Very disappointing and misleading. Interesting that trading standards were involved in the past... See more

Rated 1 out of 5 stars

How does this guy get away with offering such a terrible service. Please don't be misled by all the 5 star reviews since you will be very disappointed if you use this organisation.

Rated 1 out of 5 stars

Abysmal service. They have ruined my jacket. In a worse state than when is sent it to them. Covered in debris, fluff and lint which cannot be removed Company refuse to do anything. In the process o... See more

Rated 1 out of 5 stars

Seems helpful at first - but service is poor - had to return jacket as holes still not repaired - 48hr promised turn around after return took over two weeks (including some garbage about jacket bei... See more


Company details

  1. Clothing alteration service

Written by the company

Cleaning Re waxing Repairs We are 10 years old this year We genuinely love what we we specialise in Wax jacket restoration including Cleaning Re waxing alterations and repairs and restoration


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

278 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Have a farmers field that I've owned…

Have a farmers field that I've owned for 13 years now and it was disintegrating. Rips on the shoulder, cuffs absolutely ruined. Found these guys online and they absolutely smashed the repair. They've brilliantly worked in new parts and material so the whole thing feels patched and polished but keeps its charm.

Great service, lovely bloke and will use again.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect reconditioning and repair

My husband’s vintage Mulberry Wax Jacket has come back inn great condition after being reconditioned and repaired by Karl. The rips in the pockets have been expertly dealt with with and the re-waxing is excellent. Thank you.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

5* star service

5* star service. Easy to deal with, ordering online is also easy, they do a great job and super quick - what more do you want. I would highly recommend. Thanks Karl and team. #supportlocal

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Came Back Looking Like A New Jacket

I have several Barbour jackets as I appreciate their quality and longevity. I had one jacket that was 20+ years old but was hardly ever worn as the sleeves were too short. Having had a few not-so-good experiences with Barbour re-waxing services, I came across The Wax Jacket Company and, seeing their star rating, thought I would give them a try.
Requested a clean, lengthen sleeves by 2 inches and rewax. I got the jacket back and basically it's like new. Very impressed. The lengthened sleeves don't look like an alteration; they look as if they are part of the original design.
Yes, I would recommend The Wax Jacket Cleaning Company to others; in fact, I am about to send them a second jacket for re-waxing.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Old and new

I was planning on giving my old Barbour jacket away, then saw your advert. Having it cleaned and re waxed has given it a new lease of life.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve now had 2 jackets cleaned and re-waxed by this company. Their service is excellent and both jackets came back looking pretty much like new, we’ve thought one was about 14 years old. What more could I expect!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Seems helpful at first but don’t be fooled


Seems helpful at first - but service is poor - had to return jacket as holes still not repaired - 48hr promised turn around after return took over two weeks (including some garbage about jacket being stuck at the sorting office and taken back to the workshop to check over)
Repairs of poor quality, darned/machine stiched (rather than patched) through to the lining which will no doubt wick the rain through to the lining material which is now visible on the outside of the jacket - hand warmer pocket repairs now restrict the opening so are unusable - repairs have been made through the material of the poachers pocket which now has a reduced opening so useless as a poachers pocket - poor repair, plenty of BS about dispatch times and delivery dates - AVOID and if you're tempted to use this company do a quick google for Karl Ward which you may find of interest before handing over your money up front - much loved Barbour absolutely ruined

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Good job

My Drizabone is over 30 years old, much loved and used. It had two tears on the back, tears around the cuffs and the sleeve seams were coming apart. I didn't think there was much that could be done. They took it on. The repairs were done extremely well with patches, and the sleeves rejuvenated. It was cleaned and re-waxed. It is still 30 years old but now looks very presentable, and is functional. I am very happy to have my jacket back. Good job. The repairs took about 6 weeks but it was done over the Christmas period and they are clearly busy. Also they held it back to ensure quality of repair. Karl was excellent in terms of rapid response to emails. Overall I am very pleased and will use them again.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

What every tired wax jacket needs

I sent my old Belstaff jacket that was looking a little bit unloved to the Wax Jacket Cleaning Company for a complete refresh. I received confirmation of the jacket's arrival with them and received the finished article back in an impressive 7 day turnaround. The jacket is now back in service and sporting a new belt that was made for it. What a great service!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic service from the Wax Jacket Cleaning Team who repaired my Belstaff jacket. Very impressed with the repair! Pleasure to deal with such experts; highly recommend.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Barbour jacket clean and re-wax

Karl and the team did a fantasy job on my Barbour jacket. I requested a clean, re-wax and sleeve extension. All were carried out to a high standard and returned in good time. Would recommend this service to give your jacket a new lease of life!

28 December 2025
Unprompted review
Rated 5 out of 5 stars

What a wonderful company

What a wonderful company. Karl goes above and beyond to keep in touch, answer any query, is professional, courteous and did a fabulous job with the cleaning and re-waxing of a Barbour jacket. Couldn't recommend highly enough.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

good comms

good comms. Coat has come back quite swiftly (4 week turn around) happy with the results. Thanks as it’s a very sentimental coat.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous job!

Excellent communication, fast turnaround and great cleaning and rewaxing of a barbour jacket and a dog jacket - thank you!

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Abysmal service Stay away !

Abysmal service. They have ruined my jacket. In a worse state than when is sent it to them. Covered in debris, fluff and lint which cannot be removed
Company refuse to do anything. In the process of taking them to court !

1 December 2025
Unprompted review
Rated 5 out of 5 stars

New lease of life for my coats

Very courteous and helpful communication. I sent two jackets which were really worn out and tatty. I would never find these jackets to purchase now, so repair and rewax was their only hope.
They are beautiful again, given a new lease of life and I’m delighted.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Barbour jacket rewax...not good

Barbour jacket came back some months ago, in a much worst state. I wish we had read these reviews first. Very disappointing and misleading. Interesting that trading standards were involved in the past.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

inner sleeve replacement

Had inner sleeve replacements on two Barbour jackets. Finally, no more wet arms! Couldn’t fault the service. Communication excellent throughout. Don’t hesitate - get those jackets back to being functional!

16 October 2025
Unprompted review

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