I made a mistake while making a parking reservation so it failed. BUT when I called Way at their customer success number, a HUMAN BEING answered the phone. Her name was Daisy. She confirmed that my c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I must say since approimately 2024, I have been using Way parking when I fly out of IAH Airpart. The only problem I generally have Is being picked up from the airport in a timely fashion
Company replied
Great location, good price. VERY confusing to actually park. Confirmation also said no shuttle and we were flipping out. Fortunately that wasn’t the case.
Company replied
I had many questions about reserving a parking spot near Bradley Airport. She listened carefully to what my concerns were and answered me very thoughtfully. She gave me information, she gave me choi... See more
Company replied
Company details
About Way
Written by the company
Way.com – The Trusted All-in-One Car Super App
Way.com is a highly rated car super app trusted by over 10 million drivers across the United States. We simplify everyday car ownership by bringing essential car services—including parking, car insurance, car washes, auto refinance, gas savings, EV charging, and more—into one easy-to-use platform.
Designed for convenience, transparency, and savings, Way.com helps drivers make smarter decisions with clear pricing, verified partners, and a seamless booking experience on both web and mobile app.
What users rely on Way.com for:
- Airport & City Parking – Book reliable, safe, and affordable parking with upfront pricing and instant confirmation.
- Car Insurance Quotes – Compare personalized rates from top carriers to save on premiums.
- Nationwide Car Wash Access – Find single washes or enjoy unlimited monthly car wash subscriptions.
- Auto Loan Refinance – Lower monthly car payments with competitive refinance options.
- Gas Cashback & Fuel Savings – Discover the best gas prices and earn cashback at participating stations.
- EV Charging Locator – Easily locate fast, dependable EV charging stations.
- Auto Repair & Mileage Tracking – Keep maintenance organized with repair booking and automated mileage logs.
Way.com is built for drivers who want trusted services, honest pricing, and convenience—all in one place. With millions of satisfied users and thousands of verified partners nationwide, we help make car ownership simpler, more affordable, and stress-free.
Way.com — the smarter way to care for your car.
Your Complete Car Companion — Way.com
Written by the company
- Smarter Parking, Better Savings, Happier Drives
- Way is an online platform that brings together car and travel services like airport and city parking, auto insurance, car washes, EV charging, and more in one easy-to-use app. Travelers, commuters, and everyday drivers can book instantly, see clear prices, and use digital tools to plan and manage trips. Whether you fly often, live in the city, or love road trips, Way makes routine errands simple and stress-free. The goal is to save you time and help you travel or drive with confidence, making car ownership and travel easier and more affordable.
Lowest Price Guarantee
We match or beat any online rate.
If you find a lower price for the same parking location, date, and time, we’ll match it—no questions asked.
Book with confidence knowing you’re always getting the best deal.
Contact info
47627 Lakeview Blvd, 94538, Fremont, United States
- 408-598-3338
- support@way.com
- www.way.com
Trustpilot Exclusive Deal!
4.1
Great
78K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trying to get parking near SFO and the…
Trying to get parking near SFO and the website is very confusing. I just need a single time parking confirmation. They supposedly sent me a confirmation of my booking but all I got was a 'Welcome to Way', no information about my booking. And, I don't want to download another app (I am working on my PC not my phone!) for a single reservation.
4 April 2026
Reply from Way
Hello Steven,
We’re very sorry for the confusion you experienced while booking your parking reservation. Once a reservation is confirmed, a confirmation email is automatically sent with all the details. The email also includes a “View Reservation” option, where you can access your full booking without needing to download another app. To assist you, we have also reached out and resent your confirmation email. We appreciate your patience and hope your next experience with us is smooth and hassle-free.
Team Way
I’ve used ways for airport parking…
I’ve used ways for airport parking before, so my experience at EZ parking was good that’s why I’m back
1 April 2026
Reply from Way
Hello Naeem,
Thank you for coming back and for sharing your experience! We're glad to hear you had a good experience previously and that it brought you back. We truly appreciate your trust and look forward to serving you again!
Team Way
Price total for parking, indoors or outdoors
Price total for parking, indoors or outdoors
1 April 2026
Reply from Way
Hello Stewart,
Thank you for your feedback! We're glad you found the pricing clear and flexible, with options for both indoor and outdoor parking. We appreciate your support and look forward to serving you again!
Team Way
Excellent customer support
4 April 2026
Reply from Way
Hello,
We truly appreciate your feedback! We're delighted to hear you had an excellent support experience. Thank you for choosing us, we look forward to assisting you again!
Team Way
Ease of reservation and checkin
1 April 2026
Reply from Way
Hello Lisa,
Thank you for your feedback! We're happy to hear that both the reservation and check-in process were smooth and easy. We appreciate your support and look forward to serving you again!
Team Way
Reply from Way
Hello,
Thank you for your feedback! We're glad to hear the website is easy to use and that your experience has been consistent. We appreciate your trust and look forward to serving you again!
Team Way
Great experience.
The people checking us in, driving the shuttle and checking us out were very nice and efficient. Being in a parking structure we felt the car was safe there.
Will use them again. The booking process, location and service make it easy.
1 April 2026
Reply from Way
Hello Isabelle,
We truly appreciate you sharing your experience! It’s wonderful to hear everything ran smoothly and that the team was helpful and efficient throughout. We're also glad you felt confident about your car’s safety and found the overall process convenient. Thank you for choosing us, we look forward to your next visit!
Team Way
Won't let you in parking before reservation time
Had parking reservation based on my estimated time of arrival. Arrived 45 minutes early and they said I'd have to wait!
4 April 2026
Reply from Way
Hello David,
We’re sorry for the inconvenience you experienced. The parking lot operates via QR code, which is active based on the check-in and check-out times selected when you booked. For security reasons, the QR code will not work before your chosen check-in time. To help with early arrivals, we offer the option to modify your reservation times. You can easily adjust them through the app, or you can contact us directly for assistance. We appreciate your understanding and hope to make your next experience smoother.
Team Way
Reply from Way
Dear Joanna,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our platform helps customers reserve parking spaces in advance, but the shuttle operations including seating availability and scheduling are managed directly by the parking lot staff at the location. Because of this, situations like shuttle capacity are handled on-site by the lot team.
That said, we definitely want to look into this further and help however we can. Please feel free to reach out to us at support@way.com with your reservation details so our team can review what happened and assist you. Your feedback is very important to us, and we’re always working to improve the experience for our customers.
Team Way
Late pick up
1 April 2026
Reply from Way
Hello Jay,
We’re very sorry to hear about the delay with your pick-up. We completely understand how frustrating this must have been. We’ve reached out to you for more details so we can investigate with the concerned department and ensure this doesn’t happen again. Your feedback is important to us, and we appreciate your patience as we work to make things right.
Team Way
Reply from Way
Hello,
Thank you for your feedback! We're glad you enjoyed the convenient location and the service. We appreciate your support and look forward to serving you again!
Team Way
Reply from Way
Hello,
We sincerely apologize for the delay in receiving your confirmation email. Normally, the confirmation is sent promptly with all updated reservation details. In the meantime, you can also view your reservation details directly in the app. We will check with the concerned department regarding this delay and ensure it doesn’t happen again. Thank you for your patience and understanding.
Team Way
Reply from Way
Hello,
Thank you for your kind words! We're glad you had a fast and friendly experience. We truly appreciate your loyalty and look forward to welcoming you back every time!
Team Way
Knowledgeable Kind Quick Response
The representative was kind understanding. Did not waste time to contact the hotel about my parking and stayed on the phone with me until I was on the shuttle. The customer service was enduring.
30 March 2026
Reply from Way
Hello Christine,
Thank you for sharing your experience! We're so glad to hear that the support you received was kind, efficient, and reassuring throughout the process. It’s great to know you felt supported all the way until you were on the shuttle. We truly appreciate your feedback and look forward to assisting you again!
Team Way
Pass didnt work at check in
Pass didnt work at check in. Had to pull a ticket. Have to fix when we get back. Pretty annoying.
4 April 2026
Reply from Way
Dear Customer,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the inconvenience you experienced during check-in and understand how frustrating that must have been.
Our platform helps customers reserve parking in advance, while the day-to-day operations at the facility including entry systems and ticketing are managed directly by the parking lot staff on site. When you return, please present your E-Mail confirmation along with the ticket you pulled at entry to the lot attendant at the exit. They should be able to assist you with validating the parking and completing your check-out.
If you happen to face any issues during check-out, please feel free to reach out to us right away at support@way.com, and we’ll be happy to assist you further. We truly appreciate your patience and your feedback, as it helps us improve the experience for everyone.
Team Way
Reply from Way
Hello Jhonalyn,
Thank you for your kind feedback! We're happy to hear our customer service team was able to assist you effectively. We truly appreciate your support and look forward to helping you again!
Team Way
Reply from Way
Hello,
Thank you for your feedback! We're glad you found the website easy to navigate. We appreciate your support and look forward to serving you again!
Team Way
Great interface
Great interface, shows the map and pricing and the main info (covered/uncovered/shutle) right on it.
3 April 2026
Reply from Way
Hello,
We appreciate your feedback! It's great to hear that the app layout made it easy to view pricing, location, and key details at a glance. Thanks for choosing us, we look forward to assisting you again!
Team Way
Reply from Way
Hello Rod,
We appreciate your kind words! It’s great to know your drop-off experience was smooth and handled professionally. Thank you for choosing us, we look forward to assisting you again soon!
Team Way
Reply from Way
Hello Cindy,
Thanks for sharing! Glad to hear everything’s going well so far, we appreciate you choosing us and look forward to continuing to provide a great experience!
Team Way
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.