Wayfair Canada Reviews 

Wayfair is a joke. This is what you get when you're dealing with just a drop shipper. Long lead times, no guarantee of stock, and zero control over shipments and delivery. Hop on a call with customer service and you will get nothing but AI generated or canned responses from their overseas call centres. There is no accountability and my trust as a customer is lost.

don't bother ordering from Wayfair, they will not hit any of their delivery targets. Even when they confirm delivery the day before, they'll cancel.

They never refunded my money for a returned car perch. I am out $197.11. It was delivered on May 22nd but I refused delivery because I had found better item. The delivery driver had his supervisor with him and he pulled up the information on his electronic manifest and I signed. I thought it was sorted out. I talked to one of those virtual chatters - and how useless are they! - and he said he saw no order for a cat perch. Their insincerity is gobsmacking!

My experience with Wayfair Canada delivery service has been horrible not to say the least. One of the main issues when ordering items online with Wayfair Canada is that they don't run their own freight shipments self delivery service like Amazon, but rather deal with independant freight shipments firms such as UPS, FedEx... Therefore if any confusion, communication errors when managing your order happen at any stage, once your order is sent independant freight shipments firms for shipping, then Wayfair Canada has relatively no control on delivery tracking afterwards. Therefore if an assembly furniture part package is missing, lost or even mistakenly kept delayed at some US state border custom for any given founded reason, thus not delivered at your home address within their claimed expected delivery time, some agents may even claim it ain't their responsibility and rather to contact the independent freight shipment firm. Sorry but when we order any item online from Wayfair Canada, we assume they will fulfill all responsibilities including shipment delivery and tracking so that all needed order parts will be delivered. I have ordered a section leather sofa more than 2 months ago. I first received an email confirming message claiming all the needed furniture assembly parts were being shipped and would be delivered in several packages shipments within a given time period. While I managed to get most parts after several phone calls, I then soon realized 4 cushions (2 Headrest + 2 Waist Pillow with each their included leather cover) were missing and still had not been delivered. I therefore called to report them to sales support agents. I then had to make several calls at this stage and they haven't still been delivered after 2 whole months now close to 3 months. An agent I first talked to, claimed not to worry and that she had filed a special request and that missing sofa cushions would be delivered by June 4th, though she lied as it never got delivered. I then made other phone calls and finally reached another agent, who managed to track the delivery location and noticed me it was hold for no given reason at some New-Jersey US custom, though he couldn't explain why it landed there nor when nor how it could get out of there so it could get delivered. He apologized and told me again he would file another special request so 4 missing cushions would be delivered in a relatively short period of time. He also sent me a 10% rebate I could claim on further orders, though in the given actual given context, I doubt I'll ever order anything from Wayfair Canada again. I then received another email on following days announcing shipment had been delayed without giving any further details. So I made another call for follow-up and request a new shipment. A last agent I spoke to finally admitted shipment had not been shipped to Canada and was shipped and still stocked at a US Custom border somewhere in New-Jersey for no explained reasons. I then asked if it was possible to file a new complete request to send me my missing cushions in a new shipment with another shipment firm. He finally told me it was impossible right now as requested missing cushions were actually out of stock!!. He then added he couldn't confirm a date but expected new ones may arrive by the end of the month. I finally reminded him that since full items delivery had not been completed after past 2 whole months, and since I already fully paid for a leather sofa, I would claim for a total money refund. Bottom line is Wayfair Canada shouldn't advertise items if they're unable to sell it and mostly cannot fully deliver items within given period of time. So you've been warned folks! Wayfair Canada delivery service is horrible and untrustable and therefore should be avoided. Otherwise you may end up with reluctant frustrations.

Read the reviews and DON'T buy from Wayfair. It has been a frustrating fiasco. We ordered a patio furniture set and waited one month before all the pieces arrived and they got the order wrong. Now we are trying to return three huge 90 pound boxes and navigate poor customer service. We will NEVER order from Wayfair again and learned a valuable lesson to shop local.

Ordered a table from Wayfair. It arrived, but the silver pedestal had scratches and multiple damaged spots. After reviewing the photos showing the damage, Wayfair stated that the support was stable and that it was unlikely to lose its strength. I found this response appalling, as it suggested keeping a rusty and scratched product. After multiple emails and days , Wayfair agreed to send a replacement. According to my communication and order review, the replacement was delivered although not to my address. It appears to have been delivered to a different city and even a different country. This situation is unbelievable and extremely disappointing.

I found 4 tables I wanted to purchase for my club, set up a professional account and received an email from my “dedicated point of contact”. I replied immediately and asked for assistance to complete the sale. I did not hear back so wrote later that same day. The reply said that unwound get a response within one hour. The next day I tried to complete the sale on my own but the price had risen by almost $50 an item. I chatted with the agent and they told me that Wayfair uses dynamic pricing- like airlines or tickets to a concert. I am disappointed in this company and won’t be back. Very poor customer service despite promises:
“Transparent Quotes & Price Locks: Get clear, detailed quotes with 30-day price locks to simplify your budgeting and planning.
Project Management Support: From start to finish, I’ll be available to guide you through timelines, sourcing, and supplier coordination.”

If I could give a negative rating I would. I ordered a TV stand that was advertised as fully assembled. It came in an 80 pound box left in the driveway and had to be assembled. I’m 60 with mobility issues so that’s a big deal. It was damaged and when I tried to report a problem through the website, you get to the last step where it says, how do you want to contact us but they don’t give any options in the continue button is disabled.

Your product is great!

I am giving a 3 out of 5-star rating because, despite the issues I experienced, the second representative I spoke with was exceptionally kind, professional, and helpful. I also appreciate that the company honored its commitment regarding the refund, and I ultimately received my complete sofa as promised.

These actions have helped restore some of my confidence in the company and make me more willing to consider purchasing from them again in the future. However, there is clearly a need for significant improvement in the handling and management of shipments and packages, as this was the main source of inconvenience throughout my experience.

Overall, I appreciate the efforts made to resolve the situation, but I strongly encourage the company to address and improve its delivery and package management processes.

Very filmsy bed base and returns are paid by you of course.

I'm beyond pissed.i purchased a rug and some pop up appeared about a points plan. I thought I had closed the page and dismissed it till I received my bill where they charged me an extra 40$ for this points dollar program. So I called to have it canceled but all the guy could offer was a 10% discount on my next purchase....I was able to cancel this subscription for the futur but they literally won't give me back my 40$ dollars. I don't want a stupid points program that will force me to keep spending. And I can't find anything on their site or through their customer contact to write to them. Order #‌4690057075

Extremely disappointing and overpriced. I spent around $1,000 and regret every purchase.

The furniture I received is cheap in quality and looks nothing like the photos. I found similar items elsewhere for about $150 less, and they were far better made.

The flower arrangements were also very poor quality despite costing $80–$250 each. They looked cheap and not worth the price at all. You can get much better products at Homesense or Marshalls for a fraction of the cost.

Overall, this was a waste of money and I would not recommend this company at all.

I had a very frustrating and disappointing experience shopping with Wayfair. Unfortunately, it seems that the quality of customer service and operational processes may have deteriorated significantly over the years.

I purchased two side tables, and one of them arrived with a defect. I promptly contacted customer service and was informed that a replacement had been processed. However, after several days, I noticed that no replacement order appeared in my account. When I contacted Wayfair again, I was kept waiting for a considerable amount of time before being told that the original customer service representative had mistakenly processed the replacement under another customer's account and had even used that customer's reward points. I was told this was a human error. While mistakes can happen, I chose to be understanding and move forward. A member of the Resolution Team, Tina, was very helpful, professional, and courteous. She took ownership of the issue and arranged for a replacement part to be sent free of charge. I genuinely appreciate her efforts and assistance. I then received an email confirming that the replacement part would be delivered on June 11. To my surprise, I later received another email stating that the package had already been delivered, even though nothing had arrived at my address. After contacting customer service yet again, I was informed that the package had actually been delivered somewhere in New Jersey due to a shipping label error. I was assured that another replacement would be sent. However, as of now, I still do not see any replacement order reflected in my account, leaving me uncertain whether the issue has actually been resolved.

At this point, the experience has been exhausting. What should have been a simple replacement request has turned into multiple calls, long wait times, repeated explanations, and a series of avoidable mistakes. The recurring errors suggest deeper problems with Wayfair's internal processes, order management systems, and staff training. It often feels as though different representatives have no visibility into what previous agents have done, forcing customers to start over each time they reach out. While I appreciate Tina's efforts to help, the overall experience has left me with very little confidence in the company's ability to manage orders accurately. Wayfair's management should take immediate steps to improve employee training, strengthen quality controls, and fix the operational issues that are causing these repeated failures. Without meaningful improvements, experiences like mine will continue to frustrate customers and damage the company's reputation.Table base was eventually replaced

Ordered my son a 1500$ bed April 29th, was given two weeks to deliver.
I understand things can happen right! Here's the rub, today is June 10th no nothing, no communication, no follow ups, off shore call center advised to cancel order and reorder, really!!.
Wayfair uses a third party payment company, which is useless, there is NO WAY, to get my money back. So we are screwed and waiting...
What's my message DONT BUY FROM WAYFAIR WHY BECAUSE THEY ARE UNFAIR.

2 days and iv been given 6 different delivery dates , contacted wayfair told thevrouting or something but 6 different days the ware house they use is 4 min from my house and they still can’t deliver item with out excuses so now i have to sit yet another day waiting for item it’s pathetic

BUYER BEWARE!!!
Tried to order a gazebo on Wayfair.ca

The site stated 1 price, the cart stated a different price.
So, I contacted "customer service" for assistance (what a joke that was!!!!) They tried to tell me I was on a competitor site or out of region. I showed them photographic proof I was not.
I was then passed to NINE other CS reps in an attempt to get rid of me over 30mins. Last they said was to call another CS rep. Ha! Screw that!

STAY AWAY!!! SHADY BUSINESS!!
Never again!

** PS. All of my CS experience was in the live chat provided on their website. Shockingly the "Download Transcript" button was also not functioning.

I see your response Wayfair. I provided my email & contact info directly to the CSR I was speaking to. I also provided it to Trustpilot. You want to contact me to "Make it better", then use it.

I ordered a dresser from WAYFAIR for my daughter’s birthday. It arrived with a faulty part. When I contacted the company I was told a refund AS WELL AS a replacement part was on its way to me. I never received the replacement part. They cancelled the order almost immediately after they told me it was in its way.
This company is garbage. The items are crap and there is zero company to client accountability. DO NOT ORDER FROM THEM, YOU WILL BE DISAPPOINTED.

Well I’am changing my previous review of Wayfair .They contacted me and will give me a FULL REFUND on my clock purchase.I am so appreciated of their help & kindness.They went far beyond my expectations Thankyou Wayfair

Dropped the price hours after purchase... denied price adjustment...
just ridiculous for a company this size…

Update: after review, the price was adjusted. Thank you