Wayfair Canada Reviews 

I placed an order during Wayfair’s winter clearance sale for a bathroom vanity at a discounted price, along with three additional items meant to complement the vanity. To my surprise, Wayfair cancelled only the vanity, claiming they would not honor the advertised sale price. The frustrating part: they refused to cancel the other three items, which I didn’t even want without the vanity.

This inconsistent and confusing handling of my order, combined with poor communication from customer service, has left me very, very disappointed. The sale was misleading, and the company failed to address a reasonable request.

THIS IS A DESPICABLE AND LYING COMPANY. GOD FORBID YOU HAVE TO RETURN SOMETHING,…..THEY GAVE ME THE RUNAROUND FOR 8 DAYS, 3 CALLS TO THEM, THEY KEPT PROMISING THIS DEFECTIVE RUG WOULD BE PICKED UP AND REFUNDED. OF COURSE THIS WAS JUST A LIE. PAYPAL IS TAKING CARE OF ME WITH THIS. ALSO, SHIPPING IS NOT FREE!!!!! IT IS ALL ADDED TO THE EXAGGERATED COST OF THE ITEM. BE WARNED.

Multiple price same page wayfair site the delivery disaster the color of the item doesn’t even looks like and they don’t care once you purchase it no customer service

Their price adjustment policy is archaic. We are moving to a new place and are completely furnishing the whole apartment. We ordered a rug, and a few days later, it’s $60 cheaper. I tried reaching out to see if we could get a credit or something, but no. If we rejected the shipment, they would refund us minus the return shipping fee. First and last time shopping here.

Ordered 6 chairs received a dining table. Experienced problems from the time I ordered the chairs i.e. did not receive confirmation of order, credit card charged immediately, followed up with Wayfair to get confirmation with no success, order arrived on date specified when order was placed but shipment was not what I ordered. Tried resolving mistake with no success. Contact person had no way of tracing the order but Wafair knew how to take my money and ship wrong order to correct address. I was instructed by Wayfair that my only option was to follow-up with my bank. Lost $435.67. Wayfair knows how to take my money but won't provide details on what I ordered.

Been a loyal customer of Wayfair since 2012 I’d probably spent no joke close to 100 grand and purchases over the years from moving furniture decor, etc. I ordered from my local country site because then you avoid taxes and fees however I ordered an arcade game only because the price was so good compared to what I could’ve bought locally until I got the FedEx import fees, taxes, duty, etc. I reached out to Wayfair five times at customer service escalated it to their manager so they told me to get back to me and agreed that it was not fair that I would have to pay these because it wasn’t made public contacted the shipper as well and they said it was fault of the company because they did not have to vote this item the way they did so that I am all of these fees anyway it’s a joke. They didn’t do anything about it. I had to pay the import fees. I actually wanted to return the item strictly on principal and I was not allowed to, so beware they’re not who they used to be and they’ve lost a very valued customer who has spent a lot of of her hard earned money over the years.

We are remodelling our three bathrooms so I ordered three vanities from Wayfair. I ordered all the same style because I wanted them to all match. I purchased them during their Boxing Day sale so I got a good price on them but still costed me over $2000. They took forever to arrive, 5 weeks to get here and one arrived severely damaged. The drawer is completely caved in and there’s a huge chip in the vanity. It looks like someone hit it with a forklift. I called Wayfair and sent a picture of the damaged vanity and asked for a replacement. The lady tells me that the colour I ordered it in is no longer available, but there are other colours still available. So I asked her just to send a replacement in another colour but she said nope they are not willing to do that. She said all they’re willing to do is to send me a refund and then I can reorder it in a different colour but it’s not the sale price anymore. So it would cost me an additional $1100 now to ordered a new one. If it had arrived in a timely matter like it was supposed to, it may have still been in stock in the colour I ordered it in and I could’ve got a replacement. Instead all they would do is send me a refund but now I’m stuck with a damaged vanity that’s not repairable. I now have to pay someone to pick this vanity up and take it to the dump for me which will probably end up costed me $400-500 because the vanity is extremely heavy. I’m incredibly disappointed in Wayfair. I was going to order a bunch more items from them for our remodel but nope never again

If I could give 0 I would. I have ordered couches, lights, bookcases, bed frames from the old Wayfair. When it wasn't AI run. The whole business is a joke now, now that the CEO is back on the billionaire list.
The businesses and "custom made" inventory they are allowing to sell on there is like millionaire temu. $5000 for an AI couch. $4000 for an impossible table.

Dealing with Wayfair was a real chore. I ordered 2 bamboo fences June 13.
The order disappeared into the ether. I checked and found it was received and was hovering at Mississauga, at 1:16pm Friday June 27, 2025. It never moved. I finally contacted these people to see what was happening and some lazy person told me to call back in a day or so. I called back; same runaround. Finally, I called July 7 and got someone that seemed to know how to treat a customer with a Wayfair caused problem. It’s no wonder Wayfair only has only a 2-star customer rating, nationally. She was good enough to reorder the original order. I received one of the fences July 9 and was told the 2nd same item will be delivered by July 22. What a waste of time.
The product, from seller MGP, received was not as advertised. It was falling apart due to a poor workmanship. The slats were too far apart [up to 1 1/8”] and not as advertised. I had to tie it to keep it together. The slats were falling out of their wired sleeves. The fence smelled of mold. The wire was painted and not nylon coated, as advertised. It easy to scrape off with a fingernail. They claim ‘semi-opaque’; nonsense. They lied. In fact, the slat spreads are so far apart that, unlike their advertised picture, you can see everything and anything thru the fence. Some bamboo slats were ½” wide while others were ¼” or 3/8” and not as advertised.
The second duplicate item finally came, on July 21. It was exactly as described above; however, this one was actually 1/3 covered mold on both sides.
This was my 1st and last order I will ever make with Wayfair. Wayfair does not compare favourably with any other online company that I deal with.
These fences were junk. I do not recommend.
Dealing with Wayfair – I do not recommend.

⭐ 1 Star – Misleading Product & Bad Return Policy

Ordered a coffee table listed as white, but received an off-white/dull one. Completely misleading.

Tried to return it under the 30-day policy and was shocked to see they charge $28 for return shipping, and I still have to drop it off myself. Charging customers to return a wrongly described item is unacceptable.

Very disappointing first experience. Will not order again.
order no : Wayfair.ca Order #4326344132

DON'T USE WAYFAIR! I ordered two light fixtures for $126 each. When they came, one was broken in multiple areas. The quality of the lights was horrendous - made out of shoelaces, plastic, and very thin particle core. While Wayfair did replace the broken item for free, it took another two months to arrive. When it arrived, it was smashed into a million pieces. The box the item arrived in was smushed and had no "fragile" stickers, even though the item inside was practically made of paper. Wayfair did refund my money for the broken light but would not accept the return of the other light. I bought these fixtures as a set so now I am out $126 and am left with one POS light without a match. Thanks WayFair. Also I was not able to review the product on their site to warn others...I wonder why.

Orders a stainless steel sink. Retailed for $1060 but on sale for $538. I purchased it as new in the box and they sent me a box that was opened, resealed with packing tape, the plastic bags were opened and tried to reseal, the sink was dented and warped. The styrofoam that was protecting the sink was broken into pieces. Clearly the sink was opened at the shipping location and used or damaged and tried to pass it off as new in the box. This sink came from Splashes in Calgary. Shame on them for trying to offload a "new" sink on someone who wouldn't care/notice its damaged. The under sink was scratched extensively as well. They have replaced the sink and am waiting for shipping. This not only delays my contractor to finish my countertops but I have to pay for him to sit around now and wait for the sink to come in 4 days. Thanks Wayfair.

I ordered a daybed which was to be delivered today by FedEx. Just found out today that FedEx will not bring the daybed into my house. They will keave it outside🙄. I am 71 and cannot carry this daybed in. So I contacted wayfair. The person I spoke to was very helpful and sympathetic, however this still stood. It was too late to cancel and the package was to be left outside. What kind of crap is that? Needless to say, if it is not stolen overnight, I requested it be returned advising the gentleman on the phone that the package is likely to be stolen as I live on a main st. Most of my furniture came from wayfair, but this is the final time I will deal with them. I’m totally done. One final note. Change delivery companies wayfair!

After about three years, this hot tub failed and went dry in the middle of winter, causing severe freeze damage and making it unusable. This product is not suitable for Canadian weather, as a hot tub should never drain unnoticed in freezing conditions. Wayfair was unable to help due to the age of the purchase, so I would not recommend this tub or buying high-ticket items like this from Wayfair. Life smart spa. If you’re smart don’t waste your money on this brand

they have horrible customer service, one day they say i’m getting a refund wait 5 business days , 5 business days come and nothing then get told i ain’t getting a refund even they sent me an email stating i was getting one . almost had a stroke trying to read out what their customer service person was trying to say. if i could rate a zero i would.

Wayfair back in the day was fantastic!!
But I guess competition is fierce So they suffering it shows from management down to accounting
They still owe Me a refund from 2018 which they keep shirking around

Can't believe how I was treated by their customer service person. I'll try to keep this brief.
Ordered this chair on Dec. 31 for my granddaughters birthday which was Jan. 04. It said when I ordered it would be delivered between Jan.03-05. I took the chance and ordered it knowing it might be only one day late for her birthday. Then on Jan.03, I get a text saying the estimated delivery is for the same day. But the text also showed it was still in Calgary. I then knew I ad to scramble and got her a chair from somewhere else so that she would have it for her birthday. Then on Jan. 05, I get another text saying it will be delayed up until Jan. 11, one week after her birthday.
I got a return authorization and they said I had to pay the $15 shipping fee for Fedex or I could drop it off at a locaton for free, 90 minutes away from where I live???? This is and unbelievable customer experience all for the sake of Wayfair paying $15 for an item THEY SCREWED UP ON!

Wayfair stole my money and did not give me my item that I ordered!
I ordered an item back in November 2025 and on November 17, 2025 received e-mail confirmation that my order had been shipped. Here is a copy of my confirmation:
Your Order #177323-176175 Has Been Shipped!
Unfortunately, I never received it and when I followed up with the company to ask of the status I was informed they could not deliver and would I like a refund? To which I replied yes! On December 21, 2025 I received an e-mail confirmation stating that my refund had been processed. This is a copy of the e-mail confirmation:
177323-176175
Refunded
Your order refund of $99.96 USD has been successfully credited. You can check the details on the refund channel.

Refund method: Mark as refund
Refund channel: Credit Card
Refunded time：2025-12-21 14:23:39

Today, January 15, 2026 and I have not yet received my refund! I expect my full refund immediately as I have not received the item I ordered and if you were not able to deliver it to me in Canada, that was your responsibility not mine. Wayfair quickly debited my credit card the very minute I placed the order and now 2 months later I am out of money and no product! Very poor service!!!

Don’t buy anything from wayfair, the products you get are not same as the pictures shown and the description.
I wrote a review regarding a shoe rack but the didn’t posted on they website even i have tried msny times.

I wish there were negative star to give. I placed my order in October 2025. It’s now 2026 and still haven’t received anything . My money is gone . They showed the status delivered even though I did not receive anything. They said we will ship the products again and haven’t received anything still. The customer care is ridiculous. Would never ever recommend this Website.