Wayland Games Reviews 

61,458
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 9,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, eco-friendly packaging, and highly competitive prices available across a wide range of gaming products. People consistently mention that the website is very easy to navigate when searching for items and placing new orders. Shoppers appreciate the reliable tracking and helpful communication provided throughout the entire shipping process. Some reviewers were not happy with stock availability or pre-order timelines, noting that certain items could be temporarily out of stock or experience delayed release dates. Others occasionally mentioned high delivery costs for smaller items or experienced minor communication hurdles when attempting urgent order modifications.

What people talk about most

Delivery service

Consumers express great satisfaction with the delivery service, frequently highlighting the speed and... See more

Product

Clients share positive opinions on product quality, highlighting a brilliant and large range of items... See more

Price

Customers had positive experiences with price, consistently reporting competitive costs and great discounts... See more

Service

People report high satisfaction with the service, consistently praising the quick dispatch times and fast... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast and easy purchasing experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pros, fast UK delivery, good eco-friendly packaging. And prices are unbeatable for some stuff. And of course possibly the largest inventory (rapidly restocked too). The cons, the site isn't g... See more

Rated 5 out of 5 stars

Ordering was easy on the website, delivery was really fast and everything arrived safely. I’ve ordered from Wayland Games before and it’s always been super easy and the Warhammer stuff is normally c... See more

Rated 5 out of 5 stars

My nephew had requested a specific item for his birthday. As I had a good experience last year I tried you again. You had what he wanted in stock, it was competitively priced, and came with free deliv... See more

Rated 5 out of 5 stars

Great service and great prices for genuine Warhammer models and painting supplies. Always have a large range in stock and delivery has never let me down. What more could I ask for? Excellent company.... See more


Company details

  1. #45 of 162 best companies in Gaming services
  2. #40 of 129 best companies in Game Shop
  3. #106 of 371 best companies in Gift shop
  4. #80 of 187 best companies in Hobby shop

Written by the company

For several years now Wayland Games has stood out as Europe's largest independent retailer for tabletop hobbies. You'll find great value and savings on favourites like Warhammer 40,000 and Warmachine but that's not all! We have a massive range of products from Star Wars to Star Trek, from Dungeons and Dragons to dice towers, from magnets to Magic the Gathering.


Contact info

4.8

Excellent

TrustScore 5 out of 5

61k reviews

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Asks customers to review

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4.8

All reviews

(61,458)

9,679 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

Good value, well packed.
Actually tells you on the site about stock levels.
Free delivery - so very happy. Arrived promptly.

24 August 2026
Rated 5 out of 5 stars

Great overall service.

Really easy ordering, great discount, stocked all the models and dice I wanted and overall great experience with quick delivery.

17 August 2026
Rated 1 out of 5 stars

Normally great

Normally great. Some bits were missing, and the amount of emails to get it sorted boarders on the ridiculous.

24 August 2026
Wayland Games logo

Reply from Wayland Games

We're sorry to hear about the missing parts in your kit - this is something we take very seriously and would love to resolve as soon as possible. Unfortunately, we need to cover all basis when resolving issues with faulty kits.

I can see on your helpdesk ticket they requested confirmation of the missing parts so that we are able to look into a replacement - as soon as we hear back from our purchasing team!


If you need anything in the meantime, please let us know!

Kind regards,
Abi

Rated 5 out of 5 stars

Great price on a Warhammer items.

Great price on a Warhammer AOS box set (best I could find on the web) and very easy to order and deal with. Item arrived well packed and very promptly as well as notifications and postage tracking. Would recommend using Wayland and I would use them again (in fact my husband just ordered items today !!)

4 December 2025
Rated 3 out of 5 stars

Wanted to return an item

Wanted to return an item, waited a week and several phone calls later, hopefully sorted now, but so slow, never had problems before and I’ve ordered a lot of stuff from these guys and no problems before. Delivery was fast, prices are decent and most of the time service is good

15 August 2026
Wayland Games logo

Reply from Wayland Games

We appreciate you sharing your experience with us. We are genuinely sorry to hear about the delay you encountered with your return, especially given your positive past experiences. We are actively reviewing our return process to ensure a smoother and more efficient resolution for everyone. Thank you for your continued support.

Kind regards,
Abi

Rated 5 out of 5 stars

Great service and great prices!

Great service and great prices for genuine Warhammer models and painting supplies. Always have a large range in stock and delivery has never let me down. What more could I ask for? Excellent company.

23 August 2026

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