Waylands Reviews 

728
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and knowledgeable during both vehicle purchases and routine maintenance appointments. Reviewers also appreciate the smooth, punctual vehicle collection and delivery options provided by professional drivers who thoroughly explain the entire process. Some reviewers were not happy with the customer service, noting unhelpful staff behavior and unresolved problems following their visits. A few people also mentioned poor communication regarding vehicle maintenance follow-ups, missing tools, and ignored complaints about ongoing repairs. Others expressed frustration when encountering unexpected mechanical issues and a lack of support from management after raising concerns.

What people talk about most

Staff

Reviewers express great appreciation for the staff, frequently highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting courteous staff, prompt vehicle collection,... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing immense satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and knowledgeable... See more

User experience

Clients share positive opinions on user experience, highlighting seamless and stress-free purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had my car serviced at Waylands Reading for a couple of years and when I decided to buy a new Volvo I knew I’d use them. Service wise they are polite and efficient with a welcoming place to sit a... See more

Company replied

Rated 5 out of 5 stars

Recently had our car serviced by Waylands. The service was great, but what made the whole experience even better was……Harry who collected and delivered our car! Harry called the day before with his ET... See more

Company replied

Rated 5 out of 5 stars

We turned up on a busy Saturday with no appointment but the sales team were only too pleased to fit us in. Richard took time going through our options and even sorted an immediate test drive. We purch... See more

Company replied

Rated 5 out of 5 stars

The 2nd year Waylands Oxford Volvo has carried out annual service plus additional items I requested. All work completed efficiently & to satisfaction. At all stages the staff were helpful, polite & fr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

728 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(728)

354 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harry was especially professional and…

Harry was especially professional and courteous a great asset to Wayland's.

1 September 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi,

Thank you for taking the time to leave a review. We really appreciate your feedback and I'll share your kind comments with Harry and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

I generally dislike visiting car…

I generally dislike visiting car showrooms, but my experience at Waylands was genuinely excellent, thanks entirely to Richard. He was knowledgeable, unhurried, and easy to deal with throughout — the sort of experience that makes one reconsider the usual reluctance to set foot in a dealership.

27 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Edward,

Thank you for taking the time to leave a review. We really appreciate your feedback and we'll share your kind comments with Richard and the management team.

Kind regards,

Michelle

Rated 5 out of 5 stars

We had a great experience with Gloucester Waylands…

We had a great experience with Waylands Volvo Gloucester. Quinn and Katie were both fantastic to deal with, and we’re really happy with our new Volvo EX30. Highly recommend!

5 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Ben,

Thank you for taking the time to leave a review. It’s extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

On the day of collection of our XC90…

On the day of collection of our XC90 the service from Jed and the team (James and Shubi) was excellent. A significant amount of time was taken to ensure that we were satisfied with the car/set up all connectivity and also to explain the hybrid engine which was new to us. We would highly recommend Waylands Volvo.

29 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Alan,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Bought a XC60 from Waylands

Bought a XC60 from Waylands. The car was in Newbury but the Gloucester branch had it delivered to them within 24 hours with no obligation. Emma made the purchase very easy and we are very pleased with the car.

21 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Ken,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Great experience with Waylands Reading

Great experience with Waylands Reading. Marcus the sales consultant was professional, knowledgeable, helpful and friendly. Each step was clearly explained and made the whole purchase process a pleasure.

21 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Kerri,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Marcus and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

Our experience of choosing Waylands has…

Our experience of choosing Waylands has been very professional and has given us exactly the vehicle we were looking for.

26 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Service by Waylands Oxford Volvo

The 2nd year Waylands Oxford Volvo has carried out annual service plus additional items I requested. All work completed efficiently & to satisfaction. At all stages the staff were helpful, polite & friendly. In particular, Jenna the receptionist provided updates throughout the day & Harry the driver who collected & returned my car gave full explanation of the process. I was very pleased and happy with the service in all respects. Will be back next year.

19 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Brenda,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for choosing Waylands,
Michelle

Rated 5 out of 5 stars

Volvo XC60 Recharge

The service I received was very good, very professional. Communication with Quin was very good during and after purchasing the car. They were very accommodating with handover and test drives. Very happy with the car.

15 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

I recently made the transition from a…

I recently made the transition from a diesel Mercedes to an all-electric Volvo, which was a huge decision for me. I had spent most of this year researching and looking at different makes of electric cars, so I wanted to make sure I was making the right choice.

My son lives in Bristol and told me about the Volvo garage, so we decided to have a look. I was greeted by a very pleasant young lady, who then introduced me to Jon Green.

Jon was extremely pleasant, approachable and informative. He took the time to explain everything about the car I was interested in and, in particular, the lease deal. He was very easy to talk to and answered all my questions clearly. I felt so comfortable with him that I made my decision there and then — something I certainly wasn't expecting to do that day!

While I was waiting for my new car, Jon was always responsive whenever I had any concerns or questions. On 15th August, he also made the handover of the car very smooth and completely stress-free.

It was a real pleasure to meet Jon, and I couldn't be happier with my new Volvo. I would highly recommend Jon to anyone looking for a new car. His friendly, professional and helpful approach made the whole experience a pleasure.

17 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Sue

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Jon and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

The pick up of my vehicle for service

The pick up of my vehicle was on time and conducted by an extremely friendly, informative and courteous gentleman (Phil). I was notified of my car’s safe arrival at the garage. I was again notified when the service was complete and the outcome and when the car would be delivered home. The car was delivered home by Phil in a gleaming state. What excellent service.

25 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Ruth,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Phil and the management team.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

Purchase of XC 40 Ultra from Jed Lisieki

I purchased a 2026 XC40 Ultra and dealt with Jed Lisiecki in Reading. He was a pleasure to deal with and he quickly answered any queries I had. We were coming across from NI to collect the car, so it was important that we knew exactly what the car was like. Jed took a very detailed video and sent it to me within an hour of my first query about the car. Buying the car was a great experience from beginning to end, thanks to Jed. I made a point of only dealing with Jed when I made the final purchase.

1 July 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Deborah,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards and congratulations on your new Volvo!
Michelle

Rated 5 out of 5 stars

Happy XC40 driver

Our experience with Waylands Reading was outstanding. From start to finish, we received excellent service and clear, detailed advice from Mr. Jed Lisiecki. He made us feel completely at ease, focusing not just on selling us a car, but on ensuring that the 2023 Volvo XC40 was the right choice for our family's needs. His professionalism, honesty, and attention to detail gave us complete confidence in our purchase. Jed is a fantastic salesperson, and we highly recommend both him and Waylands Reading.

5 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Chandria,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Jed and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

Excellent service from Waylands

Our car went in for its annual service today at Waylands Oxford and was collected by Phil. Great communication, collected promptly, and returned all clean and shiny. Excellent service, thank you.

21 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Fiona,
Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Phil and the management team.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

Harry very friendly & polite

Harry very friendly & polite. Thanks Harry😀

20 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Andy,

Thank you for taking the time to leave a review. We really appreciate your feedback as it's extremely valuable to us.

Kind regards,
Michelle

Rated 1 out of 5 stars

Wayland Honda Bristol Sales Practices

After booking a test drive at Waylands Honda, Cribbs Causeway, Bristol for a test drive of a Honda E.....Arrived after a 30 mile drive out only to be told that a test drive was impossible unless we agreed to buy the vehicle first....What's the point booking a test drive, spending 1.5Hrs driving to get this terrible behaviour.....Emailed Simon Bishop GM as well

16 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi,

Thank you for taking the time to leave a review and we're sorry to learn of your experience. I understand the Sales Team are in contact with you to discuss your concerns. Please accept our apologies for the inconvenience and frustration caused on this occasion.

With best wishes and kind regards,
Michelle

Rated 5 out of 5 stars

Volvo - Reading

We had a superb experience with Jed at Waylands Volvo Reading - we bought an XC90 that ticked all of our boxes, all thanks to Jed!

Jed was professional, informative, and happy to answer any question! His knowledge of the cars and Volvo was outstanding, and his personal approach of getting to know us made the experience so much more enjoyable.

Jed really made the experience for us, and we are so pleased with our car.

12 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Jade

Thank you for taking the time to leave a review. Your feedback is extremely valuable to us and is very much appreciated.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

This is the second time Phil has…

This is the second time Phil has collected and returned my car, as before done with a smile 😁

14 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Chris,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Phil and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

XC40 Purchase

Recently purchased a 1yr old XC40 from Waylands Bristol. Having had encounters with various salespeople across various other businesses in the proceeding months during our research on a new car, meeting Tom at Waylands was refreshing. He gauged what information we wanted and gave us it so we could decide what best suited, even giving advice on certain things that probably weren't worth it. Obviously the business strategy is for the long-game of repeat custom, over trying up upsell at every opportunity.

8 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

From a satisfied customer

I don't think I have ever met a salesman as knowledgeable and helpful as Jed at Waylands Volvo in Reading.

14 August 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi David,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look