Waylands Reviews 

I had my XC90 picked up by Harry, he contacted me the night before my pickup to give a timeframe for his arrival, I let him know that I had a school run, so he offered to come earlier to pickup my car. He was at my house at 8 am (said he would previously be there between 8 and 8:30) Harry went above and beyond to make sure the timings suited me rather than him. If I could give more than 5 stars, I would do it without a second thought. I am always indebted to Harry for his amazing work.

The most recent service and health check in April 2026 by the previous owner has identified splitted tyre and rear pads/discs being over 75% worn and recommended for immediate replacement. The same tyre and brakes were kept on the vehicle. I have insisted for the dealership to their immediate attention and no actions were taken despite multiple emails and in person conversations. I raised this on the day of collection of the vehicle, although they are unwilling to discuss on email where records could be kept and tracked, and insisted on phone calls. Understand tyre treads are sufficient, however the condition of the sidewalls and the general tyres themselves are not. I will not know when the splitted tyre will give in and explode. I have also mentioned about the scored brake discs and advised them on replacement as these catches fingers, however this was also dismissed. I have questions on whether all the appropriate approved used car checks have even taken place and what is the worth of previous health checks if these are not fixed proactively? Their fix on alloy scruff is a simple Black sharpie job so lower your expectations if you are anticipating for a full alloy refurb.

Friendly helpful staff and good coffee while you wait 👍

Really helpful found us the perfect spec of Volvo that we wanted for the right price we are delighted with our new car a big Thankyou to Jed for all his help and great service

5 Stars

We took delivery of our lease vehicle today and are very pleased with the overall experience. The vehicle was delivered sooner than expected, which was a great surprise and much appreciated.

Communication throughout the process was excellent, with regular updates provided and any queries answered promptly. The delivery itself was smooth and hassle-free, and the vehicle arrived exactly as expected.

Overall, a very positive experience from start to finish. Thank you to the team for making the process straightforward and efficient. We would happily recommend your service to others.

Prompt and professional service with a very personnal touch. Harry was very friendly and informative. His kindness to Mia, my cat, was very much appreciated.

Exceptional customer service. Sales staff are personable offering expert advice tailored to your specific needs. They are attentive and prioritise customer experience discussing various models and options and on test drives. They are also efficient with the boring paperwork. Highly recommended.

Got myself an EV5 from Paul. Great car and service. We had a few issues with the new system as it’s a new showroom but it was as still quick and painless experience.
Thanks Darren

Paul was good in explaining everything I needed to know

Good deals, easy staff to deal with. Would highly recommend.

Great service. Our motability car was picked up for its MOT this morning and dropped back this afternoon by Harius a very professional friendly guy.

We've used Waylands Volvo Oxford for two EX30 services lately, and both times the car was collected & returned by Harry. Harry is always polite, pleasant and professional, so I will continue to use the collection option in the future.

Dylan and Josh really helpful, vey friendly, stress free enjoyable experience

Jon Green was extremely helpful from minute one! Listening to our summary of what we wanted from our Volvo. He went through several examples on site and matched our requirements with another car in the group. This would take a while to arrive on site, no problem for Jon and Waylands of for us. The new mild hybrid cars are complex and need a little explanation as to how it all works! This will be our 5th Volvo. When we were happy we placed the order and after a test drive all was in place to collect our car s few days later.

Brilliant service from start to finish from our initial enquiry to the handing over of the car we were looked after by Richard Brunnock who was brilliant throughout, when Richard was not available we were helped by John who was also very helpful and professional, another nice touch was prior to and during completion the manager was very engaging also which is something we have not experienced before, thank you Waylands and especially thank you Richard.

Very poor. I went to test drive a Volvo XC90 drive half an hour to see it only to find out the MOT ran out 3 months ago and so I couldn’t drive it. The salesman and sales manager couldn’t have been less helpful. I wouldn’t go back to Waylands. Fortunately other dealers are available.

Great service from Waylands Newbury. The pickup/dropoff service is particularly helpful and Harius the driver is always on time and friendly!

I recently purchased a used Volvo XC40 plug-in hybrid from Waylands in Reading, and Jed was an outstanding salesperson. I was looking for a very specific specification, and he managed to source exactly the model I needed.
He was not pushy at all, but rather helped and guided me through the entire buying process. He has also been incredibly supportive with follow-up assistance, offering continued guidance should I have any questions. Waylands must be delighted with the level of service he gives their customers, as he is clearly a massive asset to their business. Highly recommended!

I recently purchased a Volvo XC40 from Waylands Volvo Bristol and wanted to say a huge thank you to Abi for the exceptional service she provided throughout.

From the very first conversation, Abi was kind, professional, knowledgeable and genuinely caring. She listened carefully to what I was looking for, understood my priorities immediately, and reassured me that she would help me find the right car. Most importantly, she delivered on that promise.

Abi was patient, responsive and supportive throughout the entire process.

As a woman walking into a car dealership on my own, the experience can sometimes feel intimidating, but Abi made me feel completely comfortable and valued from start to finish.

Exceptional customer service deserves to be recognised, and Abi has been absolutely outstanding. She is a real credit to Waylands and Volvo, and I cannot thank her enough for making the whole experience such a positive one.

Thank you, Abi!