Wazo Furniture Reviews 

I bought and end table Nov 18 with the promise of delivery Dec 11, I placed a complaint with the BBB of Canada. Awful people running a awful company taking money from innocent victims

Please be aware that this place is no longer in business, the physical location is closed, and people keep showing up to get their orders but nobody will open the door. They delete the negative reviews from their website but still to this day will take new orders. It’s basically fraud, and will be reporting to the police.

I ordered a side table in June 2024. They told me that it was out of stock and supposedly would be delivered in October. It is January 2, 2025 and I still have not received the item. I have tried to contact them several times, but customer support is non-existent. This looks like a scam company, as I've seen that many other customers are complaining about it. DON'T BUY WAZO.

Customer service is not in their vocabulary. 6 weeks and still waiting. Multiple calls - waited on hold over 60 minutes. No response. Multiple emails. No response. Completely ridiculous.

Can’t even speak to quality as I still don’t have my couch and chair.

Also ordered chairs in November with no update, no response to my inquiries and no answer at customer service. I waited on hold for over an hour and still did not get in touch with an actual person.
I don’t know what is going on but it’s been an awful experience.

We ordered a table and bench in November- still have not received a tracking number, and if you call they have an automated message saying that it is outside business hours, no matter what time you call. You also can never reach the store. It has been over a month and a half and still nothing!

I would give Wazo zero stars if possible. I never received my delivery when I was supposed to. The next day I attempted to contact both the delivery company and Wazo. The delivery company (Ave Logistics) actually reached out to me first and promised that they would try to get my furniture delivered. Turns out, Wazo stopped paying them so they stopped all deliveries. When I tried to call Wazo, I was on hold for over an hour two different times. Other times I called I got a recording that said their office was closed (even though I was calling within the business hours as stated on the recording). I sent multiple emails for which I received the standard automated response (we have received your email, you will be contacted within 48 hours). Still no response from their customer service. I now have to rely on the fact that the delivery company says they have my furniture and will deliver it some time next week. Otherwise, no help from Wazo!!

This company is the absolute worst. I placed an order and requested to cancel it just a day later, but no one has bothered to reply or confirm my cancellation. Their customer service is non-existent, and their lack of professionalism is shocking. Avoid Wazo at all costs—they’re nothing but scammers!

WAZO took my money no furniture delivered. No response to calls or email no other way to contact because Toronto showroom is closed and they appear to be out of business.

I was so excited to buy from and support a Canadian company but have been nothing but disappointed since purchasing. Website says delivery within 7-10 business days and it’s been 2 months with no reply from the company or customer service on when our table will actually arrive. We won’t be able to host anything for the holidays as a result. They’ve ignored our emails and requests for cancellation and refund, we’re just stuck in limbo. I will never order from this company again.

I bought a live edge table, 5 counter stools, 6 dining chairs and a console table. I told Kelvin that my new furniture cannot be delivered until Nov23. The home would not be ready until the 23 and that I would like delivery then. Every time we discussed delivery; it was always for the Saturday Nov23. I received 3 calls and emails from their delivery co. that they were going to deliver on Nov3, and Kelvin knew that this home would not by mine at that time. At first, Kelvin was very nice but that changed when they get your money. I called him numerous times about this issue. They never pick up. I texted him and he did reply and he said he would fix it. I received 4 more notifications from their delivery co. and when contacting Kelvin, he seemed annoyed I was reaching out to him. I had also reached out to Wazo customer service at 330PM one day, placed on hold only for at 5 pm, I was played a recording that their customer service is closed!

One of their chairs went on sale and Kelvin told me that I could get my money back if the chairs went on sale before delivery - which they did. So I contacted service@wazo and they informed me that it could only be store credit and directed me to their policy on their website...that didn't bother me as much, but I did end up buying a console table from Kelvin and he promised delivery before Christmas but it would be separate from my original order of the dining chairs, saur table and counter chairs.

Fast forward to Nov22, I havent heard from Wazo, so I reached out to Kelvin to find out when delivery for the 23rd would be... he then informed me they do not deliver on weekend. I asked him when will it be delivered, he said he would get back to me...which he did not, and I had to follow up with him.

Nov25th, I get a call from their delivery co. telling me they will deliver Nov27. I get a call Nov27 that they cannot find my table, they will reschedule for Nov29. On the 29th, the delivery co. representative calls me and said they are having a hard time finding my table and that she will get back to me. So I asked her what is happening and she said no one at Wazo was informing her of what is happen and she will go there directly. On Nov30th, I went into the store and Kelvin was extremely arrogant. I told him no one picks up at the store or customer service and his response was "look around, we are busy". I told him that the delivery company called me and said they cannot find the table and are going to the store to speak to someone as no one picks up. His response was "do you see the table here? It's not here, so I dont know what you want me to do". I said to him " you represent wazo, can you call your delivery company and get to the bottom of this". He then questioned me on why I cancelled delivery when I told him it wasn't me who cancelled it was their delivery company because they couldn't find the table. He deflected and didn't want to assist. In the end, he said he will call the delivery co. So I left. On Dec2, the delivery co. calls me and said they found the table and will deliver dec3. I asked her did Kelvin reach out to her, she said no. No one did, she had to go to the store to get the table - although Kelvin said it wasn't there. On Dec3, I received boxes that looked like they were thrown around, a counter stool with broken legs, and a cracked saur table. I called Kelvin absolutely frustrated with Wazo. He hangs up on me and then proceeds to block my cell number. I emailed customer service on Dec3 and to my surprise - they responded quickly after I sent the pictures. They offered $200 or a replacement. I had also asked about the console table which they said was still on the way. I followed up 3 times with service and haven't heard back. On Sat Dec21 at 1pm I went to the store. Google said they were opened and of course, they don't pick up the phones. When I went - their doors were closed. There were other customers outside upset. My next step is the Better Business Bureau - where they are rated an F. Buyer be ware! Check my Google review for pictures

This company sucks. I placed an order for a Dining Table back in July, with expected delivery early November. They delayed stating it would be available for delivery Nov 30. After November 30 passed, I called their contact centre - which I think is basically unmanned. After several attempts and hours on hold, I was never able to get a hold of anyone. It would cut you off after two hours on hold!!!!

Showing up at their Toronto showroom (which is basically empty), the person at the front desk was not able to assist me in figuring out where my order was. I finally got some email from a rep in mid December stating my order had arrived in Montreal and was on its way for delivery.

Cut to Sunday Dec 15 - I get a call to confirm delivery for Tuesday from a courier company. The order never arrives. Trying to get a hold of anyone at Wazo was impossible. I finally got a hold of the courier company, who stated they stopped all deliveries from Wazo due to non payment and they didn't have the furniture.

I'm at a loss right now and have no dining room table for Christmas Day.

I purchased about $6000 of furniture last year from Wazo and most of it was good.

The only problem arose with the Featherstone chair. It arrived with the chair leg hoop bent out of shape so you can’t put a bolt through it.

I requested a replacement leg and after three months of waiting there was absolutely no word on it coming.

I check in on the status of the replacement leg in reasonable intervals (a week to two weeks) and the response time with customer service becomes longer and longer. When I initially contacted them it would take a day or two to get a response. At the end it would take over a month or close to a month to receive a response.

Finally customer service said they would just send me a whole new chair, which is where the truly bizarre part comes in. The new chair also has a defective leg in that the front and back legs are installed backwards.

I have reached out to customer service again on November 8, 2024 offering the two unusable chairs I now have to exchange for something else and as of December 5, 2024 it has been complete radio silence.

I would just advise you to not buy the Featherstone chair and if the items you get aren't defective, then it's fine. However if you need some kind of customer service then you're screwed there is no customer service.

EDIT (Dec 19 '24): Still no response to my email from November 8. I tried calling customer service multiple times but the line just disconnects.

I also tried to text Kelvin who I assume is a customer service rep for help. He cold-texted me as I added a couple items to cart but didn't check out.

EDIT (Dec 20 '24) Kelvin does not respond to text message.

Tried calling customer service. The line actually did not automatically disconnect today but I gave up after a two hour hold.

Scam
Stay away. Ordered thousands of dollars worth of things. Never showed up. They dont answer. And now emails are bouncing back

this website is a SCAM. never received my order of over 180$ and no customer service ever picked up the phone.

If you think you are buying furniture from Wazo Furniture, think again. You pay, but your order never arrives. I am a victim of this scam; I've waited over two months for my furniture, with zero communication from them. It's clear they have no intention of delivering your furniture. This isn't just poor business; it's a crime in broad daylight. They continue to advertise sales and accept new orders, but countless reviews reveal that no one has received their items in months. Wazo Furniture is engaging in fraudulent behavior, misleading customers into a false sense of security about their purchases. Warning: Do not fall for their illusion; you will likely never see your furniture or get your money back.

Zero stars!!!
Well, looks like I too have been scammed. They took my money on Dec 4th, confirmed my order by email with an order number, now nothing!!!!

Stay away!!
How do we get our money back!!

COMPLETE SCAM! DO NOT SPEND $ HERE. They purposefully delayed the shipment of my order several times without notice or approval, ignored over 30 inquiries from me and failed to issue my refund. STAY AWAY!

STAY AWAY AND SAVE YOUR MONEY - i am warning as many people as i can. This is a scam. This company is likely going to file for bankrupcy but they are STILL selling furniture online and running ads on facebook/instagram. We never received our shipment and cannot reach customer service. We visited their Montreal store only to find its "temporarily closed". At this point they are just stealing people's money. This is crime. We called the police on them but they said its a civil matter and they can't do anything. We have submitted a complaint to the better business bureau of canada. If you are on the same boat please do the same we need to warn as many people as possible and expose this criminal activity.

Same story as everyone else- took money, items not delivered. Ordered furniture mid October (2024), two chairs arrived within three weeks, now waiting on my 6 dining chairs to arrive. Nothing. No updates either. Many many calls to customer service- no answer, cut off after two hours waiting online, cut off as their hours end. I am also convinced there is no one answering their customer service phone line. I have sent 6 emails to them, no response. At this point, I don't know if I give up, and file with BBB? take legal action? (is that a thing?) Or will the chairs arrive at some point? Either way... So disappointed and feeling like the company is a scam. I just want a refund at this point but if you read along the reviews like me, you'll see many people were not refunded...