WBW Solicitors Reviews 

135
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and supportive throughout property purchases and legal procedures. Many people also highlight the prompt responses, helpful advice, and clear, regular updates that make transactions remarkably smooth and stress-free. Clients express deep gratitude for the efficient guidance provided during sensitive family and estate matters. Some reviewers were not happy with the poor communication and lengthy response times experienced during their legal cases. Consumers noted that significant delays, unreturned messages, and persistent difficulties reaching representatives caused genuine frustration during complex legal matters.

What people talk about most

Service

People report positive experiences with service, often highlighting clear communication, professionalism, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that queries and emails are always dealt... See more

Response time

Customers consistently note positive experiences with response time, frequently highlighting that emails and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I contracted Debbie Hamzi to work on the sale of my house and purchase of a new property. The response was quick and direct contact from Debbie and her assistant was professional and kind. I had to... See more

Company replied

Rated 4 out of 5 stars

Nikolai assisted with a trust registration. He processed the paperwork and I received a communication from HMRC. However, after three weeks I had heard nothing from WBW. I contacted Nikolai by phone... See more

Company replied

Rated 5 out of 5 stars

We were kept informed on a detailed and regular basis. Our solicitor Louise was business like, quick to react, always courteous and content to make more complex issues easy for us to understand. Great... See more

Company replied

Rated 5 out of 5 stars

I had to process two wills. The first was my late husband's, which was straightforward as far as I was concerned and involved putting two Trustees in charge of the procedure. The second was rewritin... See more

Company replied


Company details

  1. Law firm

Written by the company

WBW Solicitors is one of the largest legal practices in the South West, with offices based in Axminster, Bovey Tracey, Brixham, Chard, Exeter, Exmouth, Honiton, Launceston, Newton Abbot, Paignton, Seaton, Sidmouth, and Torquay. With clearly defined divisions catering for business and private clients, our teams are able to offer the very best legal advice through a full range of legal services, across a wide range of areas and commercial sectors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

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1-star

No recent history of asking for reviews

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4.5

All reviews

(135)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Excellent experience. The solicitor really helped to put my mind at ease and was super helpful. Would happily use this firm again if needed.

13 April 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback. We are pleased to hear that you felt reassured and well supported throughout your experience.

Rated 5 out of 5 stars

Excellant Legal Serice. This is a very easy review to write on…

This is a very easy review to write on account of excellant and thoroughly professional way WBW handled both the sale of my mothers house following her passing, and then my house purchase within a matter of months of each other. Gill Bratcher kept me informed throughout the entire process and was always accessable if I needed advice or help with the legal aspects of my sale & purchase. I cannot praise them enough and Highly recommend their legal services.
Neil W

4 February 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback and recommendation. We are pleased to hear that Gill provided clear guidance and support throughout both your sale and purchase.

Rated 5 out of 5 stars

A satisfying experience.

We found our experience of using wbw solicitors for the sale of our property and the purchase of our present property very satisfying,
Rachael and Rosemary were very professional throughout the conveyancing process, they were very patient and helpful with any questions we put to them, it's not the easiest job dealing with estate and management company issues, but everything was resolved in the end, and we are now enjoying the comforts of our new home, it's taken us six weeks to redecorate and furnish it, but it's all been worth it,
So thank you Rachael and Rosemary for all your hard work.
Bob and Glynis.

17 February 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback. We are pleased to hear that Rachael and Rosemary provided such supportive and professional guidance throughout your move, and that you are now enjoying your new home.

Rated 4 out of 5 stars

Trust Registration

Nikolai assisted with a trust registration. He processed the paperwork and I received a communication from HMRC. However, after three weeks I had heard nothing from WBW. I contacted Nikolai by phone to enquire if the process was complete from his end, and if not, what the next step was. A typo had crept into my email address and he did not know I had not received his message and I, of course, did not know he had sent it. Apologies were made and the error rectified. Nikolai then helpfully talked me through what had to be done, patiently answering my questions and all was well. I was happy with the service received.

24 March 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your feedback. We are sorry again for the error with your contact details, but are pleased to hear that Nikolai was able to resolve matters and provide clear and helpful support.

Rated 5 out of 5 stars

Property Sale

Really happy with the service we received

20 March 2026
Unprompted review
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Reply from WBW Solicitors

Thank you so much for the 5-star rating and feedback.

Rated 5 out of 5 stars

WBW Launceston Louise Crockford & Karen Pearce

Used WBW at Launceston for the purchase of a property. Louise and Karen provided a great service, were fast, efficient and talked to me in my language which made the whole experience relatively simple. I would both, highly recommend them and definitely use them again in the future.
Now the Land Registry - what a useless bunch they are, taking 1yr to register the property, hence the lateness of this review - what are they doing!

25 March 2025
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback and recommendation. We are pleased to hear that Louise and Karen provided a clear, efficient service and made the process straightforward for you.

Rated 4 out of 5 stars

WBW Torquay were my solicitors for…

WBW Torquay were my solicitors for buying my first home recently. To my knowledge everything was done correctly and it was a smooth journey but some stages took longer than expected. The sellers solicitors emailed mine to ask if it could be sped up a bit and then everything went very fast!

20 March 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your feedback. We are pleased to hear that your purchase completed smoothly overall and appreciate your comments regarding the timescales.

Rated 5 out of 5 stars

A very professional and supportive team…

A very professional and supportive team who handled issues and got our purchase to a conclusion

2 February 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your feedback. We are pleased to hear that the team provided supportive guidance and helped bring your purchase to a successful conclusion.

Rated 5 out of 5 stars

We received a very personal service and…

We received a very personal service and Melissa Visited us at our home. She was very thorough and professianal but very friendly at the same time. We were very happy with this service

28 January 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are delighted to hear that you were happy with the personal service you received from Melissa. It is great to know that her friendly and professional approach, along with visiting you at home, helped make the process comfortable and convenient for you.

Rated 5 out of 5 stars

Recommended for business matters.

Having been recommended for a business legal matter that was carried out by Justin Osborne, I was happy for WBW to handle the lease assignment for the same commercial building, with the work carried out by Darren Heard.

18 October 2025
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are pleased to hear that you returned to WBW following a recommendation and that both Justin and Darren were able to assist you with your commercial matter. We appreciate your continued trust in our team.

Rated 5 out of 5 stars

Wills and LPAs are difficult for us…

Wills and LPAs are difficult for us because we come from very small families, have never had children and are now in the latter stages of life. We (me and my wife) are both local and appreciate dealing with a long established local firm with a good reputation.
We were not disappointed when right from our first interview we found Helen Jarvis and her assistant, Emma very reassuring that everything would be correctly handled.

1 March 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We appreciate that putting Wills and Lasting Powers of Attorney in place can feel particularly difficult, and we are pleased to hear that Helen Jarvis and her assistant Emma were able to reassure you and guide you through the process. Thanks again, WBW Solicitors

Rated 5 out of 5 stars

Outstanding

Outstanding, felt like a professional and yet personal service. Would highly recommend

9 March 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to leave us such a positive review. Best wishes, WBW Solicitors

Rated 4 out of 5 stars

Professional and kept well up to date…

Professional and kept well up to date with the process and relevant information.

3 February 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are pleased to hear that you found our service professional and that you felt well informed throughout the process. Keeping our clients updated and providing clear, relevant information is very important to us, so it is great to know this was reflected in your experience.

Rated 4 out of 5 stars

My experience is a positive one with…

My experience is a positive one with thanks to Jacqui and Nikolai for handling my affairs in a professional and efficient manner.

6 March 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback. We are delighted to hear that you had a positive experience and that Jacqui and Nikolai were able to handle your affairs in a professional and efficient manner. Your comments will be greatly appreciated by them.

Rated 5 out of 5 stars

House Move - Excellent Service

Throughout the whole process of selling our property and throughout the purchase of our new home, Louise and Karen provided a great service. Louise kept us fully in the picture at every stage, as did Karen, in Louise's absence, and challenged any issues which arose. One particular issue that Louise identified with the purchase, did lead to some delay. However, we were so pleased she was determined to strive for a solution. In summary, given all the stresses of moving house, they were thorough and very professional and we fully recommend WBW Solicitors (Launceston) for conveyancing.

7 January 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback and recommendation. We are pleased to hear that Louise and Karen provided such dedicated support and guidance throughout your move.

Rated 1 out of 5 stars

Avoid unless you want to pay lots of money

My late granddads estate was setup and managed by WBW and from the start was major issues, we had a lack of updates resulting in us chasing and Donna decided to charge a large amount of money for the privilege. Donna then spend a large amount of money and time trying to find a made up person on the will instead of doing what was needed and then taking out the insurance which was finally done.

The estate was finally distributed at a huge cost to all beneficiaries but what can you do when a solicitor doesn’t really care and makes the most amount of money.

We have then been written to again to now be told an account has been found that was missed, another example of poor work but oh well not a major issue however we have now had to accept more money for insurances, tax, new id and bankruptcy checks extending the insurance and an eye watering £1200 just for WBW to do the work resulting in 3/4k gone from the estate for what. They have had it since October 2025 but only written to us in January 2026 to tell us we have to provide all our details again even though this should still be on the system.

Once again lack of updates from a company that just want to make the most money it can out of people, this is from my personal experience and would advise people to avoid them for dealing with estates.

15 January 2026
Unprompted review
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Reply from WBW Solicitors

Dear Reviewer,

Thank you for taking the time to share your feedback. I am sorry to read that you were dissatisfied with the handling of the estate and the level of communication you experienced.

We take concerns of this nature seriously and would welcome the opportunity to review the points you have raised in more detail. If you would like to discuss this further, Mrs Jenny Kemp, our Client Care Associate, can be contacted on 01626 202324 or by email at jennykemp@wbw.co.uk.

Kind regards,
WBW Solicitors

Rated 5 out of 5 stars

Used WBW Solicitors in the sale of my…

Used WBW Solicitors in the sale of my late mothers property. From start to finish was kept fully informed and all our instructions were followed thanks to Darren, Robbie and Jessica. We are looking to move next year and will definitely be using the firm again as well as for updating our wills and have no reservation in recommending them to my family, friends and colleagues.

15 December 2025
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback and recommendation. We are pleased to hear that Darren, Robbie and Jessica provided clear communication and careful support throughout the sale.

Rated 5 out of 5 stars

Excellent service received when I sold…

Excellent service received when I sold my flat - Giselle Sayed is thoroughly appreciated and recommended 🥂

5 January 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback and recommendation. We are pleased to hear that Giselle provided such a positive experience during the sale of your flat.

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