Wear Felicity Reviews 

1,427
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and helpful responses from customer service, noting their efficiency in resolving issues. People are also satisfied with the product quality, finding items beautiful, well-made, and perfect for keepsake gifts. However, some customers also noted issues with product quality, such as delicate chains, items tarnishing, or lockets not opening or staying clasped. Some people were dissatisfied with significant delays in receiving orders, items being lost, or unhelpful customer service when trying to resolve issues or get refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and accuracy. Many reviewers express... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the excellent, responsive, and... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as missing items,... See more

Response time

People report positive experiences with response time, often highlighting quick and friendly service. Many... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Because of an error by the postal service, I ended up not receiving my order when it was supposed to be delivered. I contacted them and they reassured me they would make things right if it had be... See more

Rated 5 out of 5 stars

With this being my first order from this company I had initially seen reviews that weren't the best but I decided to give them a try anyways. I am so glad I did. I feel like the jewelry is priced righ... See more

Rated 5 out of 5 stars

I had a hiccup with my PayPal that accidentally changed my address on the order to the local target instead of my address. I was so worried that my package would get sent there and emailed the team at... See more

Rated 5 out of 5 stars

Some how my photo didn't go in with my order. Customer service contacted me let me know where to submit it and if I needed help to contact them. I was able to submit the photo, which was seperate... See more


Company details

  1. Jewellery shop
  2. Costume Jewellery Shop
  3. Jewellery Designer
  4. Jewellery manufacturer

Information provided by various external sources

Wear Felicity - The #1 Animal themed jewelry website with over 50 different animal rings! Ships worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(1,427)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

Customer service was really helpful and understanding and replied fast and easy. Resolved my problem easily.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

International shipping

International shipping, so tlit took so long, but always received answers and updates when it was possible.
At the end, it was the most perfect gift I ever sent

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer service beyond I’ve ever had

Customer service beyond I’ve ever had. You have a caring staff and I so appreciate Jaelyn and her assistance with the order I placed. I have worked customer service for 35 years and I’m grateful to have someone take the time to make sure my order went to the right address for my granddaughter. Thank you so much ❤️❤️❤️

9 July 2025
Unprompted review
Rated 5 out of 5 stars

You replied in a timely fashion

You replied in a timely fashion. I do however, wish you had a contact phone number, instead of receiving all the emails I have received. Look forward to receiving the bracelet I ordered.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

NOT WHAT I Ordered and no response.

I placed an order and it arrived after taking a very long time and 2 requests to customer service for status. I had uploaded a photo and name for the charm and when I finally received it - it was a stock photo of a dog and the word DOG not my pets name. I have reached out to customer service 4 times and no reply - silence. WORST ORDERING and customer service.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

I love your products and customer service

I love your products - I bought a snowman ornament a couple years ago for my husband and daughter and love it. I had some questions this time because I wanted a phrase inside not a picture. The individual I asked was very helpful and polite so I ordered a bracelet for my daughter as a result. Very professional and great products. Thank you!

13 July 2025
Unprompted review
Rated 3 out of 5 stars

The ability to see the photo very poor was hard…

The ability to see the photo was hard enough, but two of my five bracelets were too blurry to make out the faces. When I wrote to customer's service they sent a reply telling me to take a video of the photo inside the bracelet??? Have you ever tried to do that.? Then I'm to send them the video for them to review and they would let me know their results.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience first time order

I loved the updates once my order was placed. The turn around time was perfect in receiving them. The photos inside the charms are just as beautiful as the originals. After reading other reviews, it made it sound like months and months until getting them, and it truly wasn't. Also I ordered two different items with two diff photos, both were delivered same day. I am going to be your biggest fan with your company!! Keep up the great work, am sure the upcoming holidays cause delays so get orders in ahead of time and you will be fine.

17 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look