Pact Reviews 

Just ordered T-shirts from Pact for the first time. They are cut for “apple” shapes - wide through the waist/torso yet tight around the back shoulder/lat area. Stylists must be pinning the backs during photos? Love the fact they’re organic, but won’t purchase again based on the unflattering shape.

I purchased a velour tracksuit which looked very cute in the photos posted by the company. It may fit some well but was huge on me unfortunately. I returned the items and was told that I would be charged $27- in return shipping, ouch. When I received my return I was actually charged $56-!! I contacted the company and was told that they do not refund the tax paid so the total for the shipping and the tax was $56-!! This is completely unacceptable, I have now paid $56- for absolutely nothing!!

Be aware and do not buy from them unless you are 100% sure the items will fit!

**update more of my order have the same issue, the band has fallen to ribbons, I've thrown four away so far. Disappointing and adjusting my review for that reason**
Overall pleased. Ordered just a large order of multiple packs of boxers in Sept (two months ago) and they're very comfortable and I like the design.
So far all but one have held up well, after one wear the band completely came apart and had to go straight in the bin which is disappointing. Hope that's a one off but still.

The kind humans working in customer service were so great, and warm hearted in supporting me!

Fantastic customer service by Vera resolving an issue when a product developed a fault. Excellent, thank you!

3 at best. Like the styles and fabrics, but nothing has held up and the quality guarantee is only 60 days at best. Elastic collapses (once on a trip leaving me with pants that wouldn’t stay up st all), knit pants don’t hold shape at all. Knit shirts had trailing threads and developed a hole at the tag. Customer service response (to the pants, first item I really complained about) was just” that's too bad”. Won’t be buying anything else that I can buy anywhere else.

I ordered from Canada and decided to return as the velour was thick and shapeless. I had to jump through hoops at the post office to return and pay $27.00. I would not recommend ordering from here at all!!!!

Absolutely abhor the new phone system they have in place! The customer service team is amazing and has always helped me. Now I can't get through to anyone without jumping through multiple automated hoops. Pact was a way better company before this Willow crap!!!

Current review - customer service only

I haven't received my first order yet, but just wanted to say that customer service was great about getting back to me and providing me with the information I was looking for and a solution to my problem. Can't wait to get my order!!

Incredible customer service! Victor is by far the best employee I have dealt with at Pact. Very pleased by his assistance

Pact is a fantastic company with excellent customer service!

I had an issue with my order. I emailed support and they got back to me literally 30 minutes later with a solution! Looking forward to order from them again!

She was very kind, told me exactly what I needed to do, and helped very quickly!

Great clothing, great quality and fit. I had a great customer experience today with Kristen K. In the past, I realized almost all of my clothes were polyester - I'm glad to be wearing cotton now, and piece by piece I've essentially replaced a good bit of my closet with Pact!

I ordered 7 items, but returned two. I returned the tank top and an airplane mock-neck shell as they were both too big. Both tops stuck out near the arm holes and looked very boxy. I also ordered the airplane set (Pintuck Wide Leg Pant and Drape Cardigan). I was happy with the shipping, very fast, and that they pay attention to compostable packing materials. Also, I was happy with the fabric, but it is definitely not a drapey fabric and is quite thick and a bit stiff for a knitted material, so definitely a bit of a boxy profile, for which you wouldn't want to wear a boxy top underneath. The reasons that I gave only three stars is because the sizing was off, returns are expensive and also PACT does not refund any taxes that they have charged to Canadian orders. I have not encountered this before when ordering from international sellers. If I didn't have two items to return I would've donated the one item, as the tank top was $46.20 (with taxes), for which they refunded only $17.00 after the shipping cost and no tax refund. For these reasons, I wouldn't order from them again.

Pact and Kristen delivered me 100% amazing customer service today when I had a size issue with my order. I will definitely be a returning customer and highly recommend ❤️ thank you

My package never arrived. Pact refused to assist. Only recourse is to file a complaint with the shipper, a long and arduous process. They should really offer some sort of shipping protection if they are unwilling to offer customer service.

This company are frauds!!!! They sent me a bogus jacket that fits my 14year old granddaughter!!!!! They stole my money!!! And should be put out of business!!! Scammmmmmm!!!

A HUMAN answered the phone and SPOKE to me!! Vera immediately responded to my issue with a request for a photo. Her instructions were friendly and clear. She set an expectation of 48 hours to hear back but she responded in less that 5. I have never had a company offer more than one option for a replacement, both options benefiting me! I was offered a return with full refund or I could keep my item and receive a very generous Pact credit! Wow! Not only does this brand align with my values, it cares about me as its customer and stands behind its product! Thank you Vera for absolutely making my day!!!

This was a weird user experience. They offered me a welcome discount code but there was no field to apply it at checkout. I first wasted time on my mobile and then on my desktop. I wanted to buy something fairly expensive so the discount mattered to me.

I wrote about it to them in response to the welcome email with the code. The email delivery failed. Lol.