On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 24 hours
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Can you believe Web Africa is really…
Can you believe Web Africa is really scamming innocent people and then they want them to look stupid!!!!!!!It's not bad enough they give the poorest customer service of all time they scam I signed up for a promo 2 months ago knowing it's a nice deal and don't get me wrong I don't mind paying the actual price but don't put promos up but the customer never actually pays it
9 July 2026
Unprompted review
Reply from Webafrica
Hi Errin,
We understand how frustrating it can be to see billing that doesn’t seem to match what you initially signed up for, especially when it relates to a promotional offer.
Upon reviewing your account, we can confirm that your 2-month promotion was applied from 8 May to 8 July, and you did receive the discounted rate during this period. For transparency, here’s how the billing was structured:
Invoice IAB2474042 – May subscription billed at the promotional rate
Invoice IAB2693653 – June subscription billed at the promotional rate
Invoice IAB2929202 – Includes the prorated promotional amount from 1–7 July, and the standard subscription rate applied from 8–31 July after the promotion ended
This is why the July invoice reflects a higher total, as it includes both the tail end of the promotion and the start of billing at the full package price.
Your feedback has been shared with our Service Quality Team to improve how promotional terms and billing transitions are communicated, ensuring clearer expectations for our clients.
Warm regards,
Webafrica Crew
Reply from Webafrica
Hey Nonhlanhla,
We're delighted to hear that you're enjoying a great network experience. Providing stable, high-quality connectivity is at the heart of what we do, so it's wonderful to know our service is meeting your expectations.
We look forward to keeping you connected.
Warm regards,
The Webafrica Crew
it sad that it been 4days without…
it sad that it been 4days without network and you guys are expected us to pay every month i lost my job and i cant do anything because there is no signal for days now
9 July 2026
Unprompted review
Reply from Webafrica
Hey there, we’re really sorry to hear how this has impacted you, especially with being without a connection for several days. We understand how serious this is, and that it’s affecting more than just your service. That’s not the experience we want for you.
Please reach out to us via WhatsApp, so our support team can assist you directly and prioritise getting your connection restored as quickly as possible.
Warm regards,
Webafrica Crew
I was a customer of WebAfrica for just…
I was a customer of WebAfrica for just about two years.I was very happy with their service then someone try to upgrade my account to a Premium service.After the upgrade everything went wrong no service at all they want me to pay every month for no service. Cancelled the contract but now I try for a refund on the months for no service but they demand I must pay the cancellation fee of R 999.00 before they can refund me for no service. The worst internet supplier of all times . Stay away .
1 February 2026
Unprompted review
Reply from Webafrica
Hi Philippus, we understand how frustrating and unfair this must feel, especially after experiencing service issues following your upgrade and now trying to resolve billing and refund concerns. That’s not the experience we want for you.
We can see that our support team assisted you earlier this month regarding your cancellation, including explaining the termination and clawback fees linked to the agreement. These fees are part of the service terms, which you can review here:
https://bit.ly/3rmo6bv
Please feel free to reach out to us via WhatsApp for any further assistance or discussion. We are here to help.
Warm regards,
Webafrica Crew
Online in a few hours
3Online in a few hours. Pleasant staff. Helpful app.
8 July 2026
Unprompted review
Reply from Webafrica
Hey Terushka
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Downloading the app is easy—just search “Webafrica” in your app store and install 📲
Warm regards,
Webafrica Crew
Firstly the billing is way over the…
Firstly the billing is way over the amount you agreed on. Secondly their customer service it’s so bad. You trying chatting with them in whatsapp you will wait for over 3 hours. I’m disconnected as Webafrica is claiming I’m owing R1098 which is June and July but June was paid. If you thinking about ewebafrica please don’t you’ll be frustrated
8 July 2026
Unprompted review
Reply from Webafrica
Hi Qaqamba, we can understand how frustrating this must be, especially when there’s confusion around billing and your service has been suspended while you believe payments have already been made. That’s not the experience we want for you.
We’ve arranged for our Collections team, who handle service suspensions, to investigate your account in detail. They will review the June and July billing, verify the payment received, and assist you directly with a clear way forward to get this resolved as quickly as possible.
We also hear your concerns about the long WhatsApp wait times and overall support experience. Your feedback has been shared with the relevant teams, as improving response times and communication is a key focus for us.
Warm regards,
Webafrica Crew
Reply from Webafrica
Morning Scelo
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
They came in even late at night rather…
They came in even late at night rather than waiting for the next day to install my fiber so thanks for your dedication
7 July 2026
Unprompted review
Reply from Webafrica
Hi Marcelleno
Thank you for the 5 stars 💗
It is always wonderful to see happy customers. Please reach out anytime if there is something we can help with.
Control your connection anytime, anywhere with the Webafrica App. It’s that simple. Learn more: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
On call Agents are the best compared to…
On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast the process was despite back and forth consultation with robot agents
2 July 2026
Unprompted review
Reply from Webafrica
Hey Blessing 😊 thanks so much for sharing your experience with us!
We’re really glad to hear that our call centre agents made a positive impression and that your process was completed quickly in the end. That’s exactly what we aim for 💪
We also hear you on the experience with our online support and the back-and-forth between agents. That’s definitely not the smooth journey we want for you. Your feedback has been shared with the team so we can improve how our digital support flows and reduce the need for repeated handovers.
If you ever need a hand again, we’re here for you and ready to make it even smoother next time.
Everything you need to manage your internet is right in your pocket with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
I've been with webafrica for over a…
I've been with Webafrica for over a year, and honestly, I've never experienced such consistently frustrating customer service. There have been a few excellent agents, but unfortunately they are the exception. Most interactions are met with poor attitudes, a lack of basic customer service skills, and knowledge. Far too often, I'm left feeling as though I'm asking for a favour rather than receiving support for a service I pay for.
This is not the first time I've experienced this level of poor service. It has become a recurring pattern, and today's experience has been the final straw.
I've been waiting for over 6 hours for feedback. My chat messages have gone unanswered, and when I call, the only thing your staff seem certain about is that they can't assist me. How difficult is it to simply communicate with your customers?
To make matters worse, I can't access the online portal because OTPs are not being delivered, which means I can't reset my password. As a direct result of your lack of support, I lost an entire day's work. Two agents assured me that tickets had been logged and promised callbacks. I received absolutely no response through any of your support channels.
What is even more disappointing is the apparent lack of accountability from management. Despite the impact this has had on me, there is no ownership of the issue and no offer of compensation for the time and productivity I've lost.
This level of service is unacceptable. It's disappointing, unprofessional, and frankly shameful. Webafrica needs to do better, or at the very least, TRY.
The worst ISP with the worst customer support and horrific customer experience. Too bad they don't give awards for sucking, because you guys would steal the show.
7 July 2026
Unprompted review
Reply from Webafrica
Hello Mario, we hear how frustrating and disappointing this has been, especially after multiple interactions, long wait times, and not getting the follow-through you were promised. Losing a full day of productivity and feeling unheard is not the experience we want for you.
We can see your service is currently suspended, and to move this forward, we’ve arranged for our Collections team to review your profile. They will be in touch with you directly to discuss the suspension, outstanding balance, and the way forward as soon as possible.
Regarding the OTP and portal access issue, this is not expected behaviour. Please visit the following link for guidelines on how to update your OTP details: https://bit.ly/45Y6zfi
Your feedback around service, communication, and ownership has been taken seriously and shared with management for review. We’re committed to improving this experience and working towards a better one for you.
Warm regards,
Webafrica Crew
This company it's very good you don't…
This company it's very good you don't wait long and their 💯 doing their job well thnk you Vuma
7 July 2026
Unprompted review
Reply from Webafrica
Hey Xolile
A big thank you for the 5 stars 💗
Your support means the world to us. If there is ever anything we can assist with, please feel free to reach out anytime.
Stay in control of your fibre service without the wait using the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Honestly they take too long to respond…
Honestly they take too long to respond to matters and they misunderstand me in many times
4 July 2026
Unprompted review
Reply from Webafrica
Hello Tumiso. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Warm regards,
Webafrica Crew
I received great service ,good to do…
I received great service ,good to do business with u
7 July 2026
Unprompted review
Reply from Webafrica
Morning Delores
Thank you for the glowing rating 💗 If there’s ever anything you need, big or small, our team is here for you.
Get quick access to support and account tools whenever you need them with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Reply from Webafrica
Hey Ree,
Thank you for taking the time to share your feedback. We're delighted to hear that your service was completed quickly and even earlier than you expected. Exceeding expectations is always our goal, and it's wonderful to know we were able to do that for you.
We`ll continue working to provide fast, reliable service whenever you need us.
Warm regards,
The Webafrica Crew
Worst ISP ever
Worst ISP ever. Service non existent and when you cancel beware of deductions even after you have been with another service provider for two months. Actually need to cancel my business bank card now because of them. Think twice before using them as they should be rated at a minus on all levels.
30 June 2026
Unprompted review
Reply from Webafrica
Hi,
We completely understand your concern regarding the billing and unexpected deductions, especially after having moved to another provider. This is certainly not the kind of experience we want for our clients.
We’d like to assist in getting this resolved for you as quickly as possible. Please pop us an email at customer-reviews@webafrica.com with your review details, a link or screenshot of your post, a brief description of the assistance you need, and your registered Webafrica email address. These details are required so we can securely verify your account and investigate the matter further.
Once received, our team will review your query and respond accordingly, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
I waited two months for Webafrica to…
I waited two months for Webafrica to complete my installation. After such a long delay, I decided to cancel my order and request a refund. Unfortunately, I have now been waiting for more than a month to receive my refund.
The service has been extremely disappointing. Despite my repeated attempts to resolve the matter, management has not contacted me. From the day I signed up, the experience has been frustrating, with poor communication and unacceptable delays.
18 June 2026
Unprompted review
Reply from Webafrica
Hi Prisca,
We’re truly sorry to hear how disappointing your journey has been, especially after waiting so long for installation and then experiencing further delays with your refund. This is certainly not the standard of service we aim to provide, and we completely understand your frustration.
We’d really like to assist in getting your refund query resolved as quickly as possible. Please email us at customer-reviews@webafrica.com with your review details, a link or screenshot of the post, and your registered Webafrica email address. Once we’ve received this, our team will verify your information and move forward with assisting you. You can expect a response within our general turnaround time of up to 24 hours.
Your feedback will also be shared with our Service Quality Team to help improve our communication and overall customer experience going forward.
Warm regards,
Webafrica Crew
My experience sorting out my WiFi with…
My experience sorting out my WiFi with Webafrica has been terrible. I have spent a shocking amount of time on the phone/WhatsApp message, repeating my self and still my WiFi is not connected
4 July 2026
Unprompted review
Reply from Webafrica
Hi Berit, we can see how frustrating this has been, especially having to repeat yourself across calls and chats while still not having your WiFi up and running. That’s not the experience we want for you.
We can confirm that our Support team has logged a fault on your line with our Octotel partners for further investigation. To keep things moving, we’ve also logged a follow-up, and our teams are actively working on getting this resolved. You’ll receive SMS updates to keep you in the loop on the fault progress and next steps.
It is our primary focus to get your connection issue sorted ASAP.
Warm regards,
Webafrica Crew
Installation was quick and I am now…
Installation was quick and I am now enjoying the connection.
7 July 2026
Unprompted review
Reply from Webafrica
Hi Mthokozisi
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Skip the fuss and stay in control with the Webafrica App. Everything you need, right there. See how: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
Requested a move of service 3 June to…
Requested a move of service 3 June to be active 1 july. Today is 6 July. Still no internet. Been "chatting" on live chats since Thursday 2nd July. Yesterday, sunday 5 July, i was online 5 hours. No internet. Today another hour. No internet. Why request a move 1 month ahead and then still no acceaa to internet. Terrible
6 July 2026
Unprompted review
Reply from Webafrica
Morning, Juanita. We completely understand how frustrating this has been, especially after planning your move well in advance and still being left without internet days later. That’s not the smooth experience we want for you.
To make sure we handle this properly and avoid any delays, please email customer-reviews@webafrica.com with the following details:
A copy or screenshot of your review
A link to where it was posted (if available)
Your registered Webafrica email address
Once we’ve received everything, we’ll verify your information and step in to assist further. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
We want to make sure this is fully resolved and that your service is up and running without any further hold-ups.
Warm regards,
Webafrica Crew
My address was not picked up by…
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
6 July 2026
Unprompted review
Reply from Webafrica
Hi Thami
Thank you for the fantastic rating 🌍
We appreciate your support and look forward to continuing to keep you connected.
Keep track of your connection, usage, and updates all in one place with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
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