WebHostingPad Reviews 

Do not fall for the cheap hosting packages. Poor service. Slow site. In the last ten years they have not improved. I have gradually moved out my sites from here. The last remaining one is still slow although it has all the space to itself on the server. My billing is set to auto renew with a VALID card and they just take down the website instead of charging the card. I had to log in to use the same VALID card and click on pay. Other hosting services will charge the card without a fault like bluehost. The owners just do not care, at all. This is the second time it happened to me with a 4 year billing cycle... Not kidding. They have a prehistoric procedure for the term AUTO RENEW. It literally means they send you an invoice to log in to renew. How is this auto renew???? They did the same. I am migrating our site budapestconcert.com to a more reliable and actually working, fast hosting. Bluehost may not be the perfect host either, but is light years ahead compared to webhostingpad. Webhostingpad is definitely not something I could recommend. (Godaddy neither if you have wordpress). 30 minutes after I logged in and manually paid for the 'autorenew' invoice AND contacted the customer service and the site is still not back (the AUTOrenew website) and it is counting. We are losing business. Every time you write to them the status of the issue comes back as 'medium' severity. Medium for whom? Not for me when nobody can book the concerts before the holidays! Now I am waiting for support to reactivate my site that is now blocked from no fault of my own. Don't even think that they compensate you for these mistakes financially. 1 out of 1000 stars.

UPDATE: In case the webhostingpad customer service needs any more improvement on literacy: I have pointed out specifically and will stand by the fact that I have and had at the time of the failed 'auto renewal' a card on file that is valid, has not expired and did not need to be changed. It was there. This is really despicable, although the least surprising, that you are trying to tweak it as if it was an expired card and the customer's fault. This is my first Trustpilot review but it will not be the last if it helps other customers to avoid low quality service and if it helps you to improve. You should say thank you. Do you really think I would have let my site go down? And then suddenly just wake up from my sleep to pay with a 'new card'? Then spend considerable time to let off the steam on a review site and on facebook to share bad experience about repeated failure to properly auto renew? While impatiently waiting for the site to come back? Can you see how illogical it is? You really, truly need to look into your business, Owners of webhostingpad or webhostingbad rather? Cheap should not mean bad. End of story.
Now it is getting interesting. Now go back to the backend and check if I have edited any of the card information. NO! I have clicked on the PAY button. Same card. Only one card on file. In the last few YEARS. Go into details. Find a way to communicate with UK banks. To validate yourself as a business. And charge a business card properly. The card is valid, was valid, was used for payment. Figure out why you cannot communicate with the bank then. There is plenty of credit on the card to pay for the budget hosting fee. You are the only hosting company with banking inability. Godaddy charges the card without a hiccup. Bluehost too. You don't. SAME CARD!

As a final update, further facts for your team to sort out your own system to avoid taking down customers' sites with false narratives:
1, the bank has not sent a decline notification to me. The last notification I got from the bank is Nov 27. Nothing in Dec when you 'tried to charge the card'.
2, the bank does not see that I log into webhostingpad and click on the PAY button. Because the bank did not even ask me for any approval or identification. Only you saw it that I logged in and used 'Pay' After the pay button was clicked on, the payment 'magically' went through. Ask yourselves: Why did it work? Could she be right really?
Combine these facts and feed back into your own system to find the fault in your own system. Check what is stale/ badly configured in your backend, why it happened, how to improve rather than reacting poorly and trying to blame it on the client. The card is there. Valid. Chargeable. By Major US companies. The same card was regularly charged by you. Your long time customer is so fed up that goes on Trustpilot to vent about a repeated problem. Why is it that I needed to manually click on the button? Why is it that I spent extra hours of nightmare with the service you provide?

Customer service and patience is great. They will work with to resolve whatever issue you have regardless of how bad you have messed things up. I have been with Webhostingpad for over ten years and I couldn't imagine using anyone else. I have built website for other people that have used other host and customer service doesn't compare. 5 stars always.

The minor issues I have had with my websites have always been quickly taken care of by the tech's at webhostingpad.
Even when the issue has been because of something I've done they have still taken care of it very quickly and explained exactly what I did wrong and how to stop doing it.
I am always very impressed with their professionalism I highly recommend them.

I use WebhostingPad services from a very long times now, more than 15 years.

I hade never get an issue.

For the first time I use the support, they are really extremly reactive and resloved my access issue to my webmail and dashboarb.

Service and support is perfect !

The awesome part of WebHostingPad is the support team, they are really amazing and truly helpful. Even queries regarding other services (other companies) they guide you through to resolve any issues you may be struggling with.

I have been using WebHostingPad services for 10 years now, and have no intentions of moving to other service providers.

Extremely rapid help response (the normal help chat was down but email response was within minutes, and the chat is almost always available and usually quick).

Its a No 1 cheating company, i cancelled the hosting account and asked refund. They cancelled my account and no refund.
I asked many times for refund but their shameless answer is billing manager today not come to office, we will inform to him when he come to office.
its third class cheap company.
Don't buy hosting or domains from them.
What a silly answer from webhostingpad, no refund received and no response from your concerned team yet.Tho whole world is watching on trust pilot your silly answers.contact me on my email id rajeevratna16

James helped me.
He did a good job as he always has in the past many times. I have many websites with WHP. Satisficed customer. Thank You

As a testament to the exceptional service provided by the technical staff, I'd like to share my recent experience with uploading my website to a new hosting package. Facing difficulties, I reached out to the technical team for guidance and assistance, and I was truly impressed by their professionalism and expertise.

First and foremost, the responsiveness of the technical staff was remarkable. Upon reaching out for assistance, they promptly addressed my concerns, demonstrating a genuine commitment to resolving my issues efficiently. Their timely responses alleviated any concerns I had about the process, putting my mind at ease.

Moreover, the depth of knowledge exhibited by the technical team was evident throughout our interactions. They provided clear and concise guidance, walking me through each step of the process with patience and clarity. Their expertise instilled confidence in me, knowing that I was in capable hands.

What truly sets the technical department apart is its dedication to customer satisfaction. Not only did they resolve my immediate concerns, but they also went above and beyond to ensure that my website was functioning optimally on the new hosting package. Their attention to detail and willingness to assist every step of the way truly exemplifies their commitment to excellence.

Thanks to the outstanding support provided by the technical staff, my problems have been swiftly resolved, and my website is now operating seamlessly. I cannot express enough gratitude for their exceptional service and commendable professionalism. Without a doubt, the technical department sets a benchmark for exemplary customer support, and I wholeheartedly recommend their services to anyone in need of technical assistance.

Amazing support staff. Again today, they've responded to my email and fixed my problem within 30 minutes, even if it was late in the evening. I have been using WebHostingPad for about 10 years and still very happy with their service. Just renewed my hosting plan for another 5 years!

I have used WebHostingPad for many years. Every time I have called with an issue they have helped me with top professionalism and I have been very pleased with their service and technical support.

i was trying to leave the company, The Locked all my website with the icann registrar (by changeing the registered owner!) and made it so I could no get my websites away from them. then when i called support he denied(all same guy) Nick the Dick, and then had my number blocked so i couldn't call his support!

WARNING DO NOT DO BUSINESS WITH THIS COMPANY!!

I've been using WebHostingPad.com for something like 10 years now. What really stands out is their customer service. Whenever I run into problems, I send them a chat request, and I am speaking to someone within 5 minutes, usually less and 95% of the time, they're able to solve my problem by the end of our chat. Definitely recommended!

Over the last decade or so, these folks have bent over backwards to help me get the most from my websites. Having retired, I'm down to just my personal one now, but they always come through.

Thanks so much!!!

Your support team asked the right question and solve it smartly

Support knew exactly what the issue was and pointed me in the right direction within minutes.

Webhostingpad is very friendly and works you through to solving any issues.

They are never tired of my numerous queries and always respond promptly with apt resolution.

They were able to fix my problem in minutes.

I like how they are fast to respond to fixing issue when we needed help.