Wecanfit Reviews 5

You send email they don’t reply , I guess they want me to use the phone number which I have to be charged
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Horrible first experience

First of all, this is the first time I have felt the need to write a review and I feel heavily people should be warned before booking with Wecanfit. I booked based on the fact the service seemed very cheap - 50% off the price of other competitors. The booking was swift, however the staff on the end of the line were very reluctant to commit to anything. I asked whether the parts I had would be sufficient for the engineer. I was told that I would be told if they were correct when the engineer got there... In the end I got a local audio dealer to confirm the job could be done with the parts I have in case the engineer turned around to say he couldn't do it.

The fitting day came around and I was told I had a PM slot. I had someone stay in for the engineer. 5 came and there was still no sign of the engineer. I called up and was told he was stuck in traffic and to hold on a bit. So I did. Eventually the engineer turned up and said that the job was going to take longer than it had been booked in for and he wasn't going to be able to do it in time. He also said he had told the office at 1.30 that he was running behind. None of this was passed on. So he booked in for a week later. Fair enough, there had been bad traffic, was slightly annoyed at lack of communication. I had also stated the exact system to the office when booking.

The second installation date came along. I hadn't received a confirmation text so I rang them. They confirmed I was booked in for first thing in the morning. (I had to get away by lunch.) 10 AM came still no sign so I called them once again. I was then told the engineer was ill and that they were going to call me. Once again complete lack of communication and I could have sat there all morning. They rebooked me for another week later.

I called them up to complain, as I wasn't best impressed. I asked for their complaints procedure. I was told that It was to be referred to the manager. Apparently he was in a call and meetings all day so I would get a call on Monday. I then got a call later saying they wouldn't be providing the service the week later as 'they didn't want to let me down again.' This in my eyes shows that they felt there was a decent chance they wouldn't be able to provide the service. I was also told to look for other providers. Then the employee hung up.

I called back and asked a different employee to speak to the manager. Turns out he was available, and hadn't bothered calling back... Manager was reasonable and explained that the company wasn't about letting people down and couldn't risk doing it a third time.

So overall I have been made to wait a month, then been told they won't provide the service. Add to that the time I spent on the phone and at home waiting for engineers. I feel they knew there was a high chance they wouldn't be able to provide the service and wanted to protect their reputation.

Pretty shocking to be honest. Trust the reviews, you will most likely have a poor experience.

(Ended up fitting it myself only took two hours. Wish I had just done it in the first place!)

I booked a fitter with them about 10 days - 2 weeks in advance. It was to fit a radio/mp3 player in my car. I then took the day off work to hang around waiting for the fitter to turn up.

The fitting was supposed to be between 1 and 5pm. 3.30pm came, no sign of him and no communication. I called the office and they said no problem, he'll be there today later. The fitter also called and said he'd be there in an hour and a half. After some time, I got a call from wecanfit and they said he was delayed in heavy traffic. Now, we live in North West London so obviously, many times throughout the year there will be heavy traffic so why on earth they do not have a back up plan for this is beyond me. I think they should have organised someone else to do it or been able to offer a slot the following day. They offered me an afternoon slot the following Monday but what guarantee do I have that they won't cancel on me again then? What if there is traffic in london again?

The manager offered a full refund via a customer service rep, no apology or word from him/her, no discount. I would have thought that a discount on the service would have been appropriate.

so all this time later I have no stereo and am minus a day off work. great. will look elsewhere for a fitting.

Disappointing and unacceptable experience really

my girlfriends 21st birthday, thought id better tell her to take the day off work because i had bought her a nice new car stereo, and fitting from we can fit it were booked for the day. they didnt show up, i rang them numerous times and was told he was still coming, but nope, 6pm came, nobody showed up, i was told the engineer would definitely contact me if he wasnt going to make it, but i got nothing. So my girlfriend could have taken today off work, as we were celebrating last night, but instead, wasted a day off waiting around for a bunch of cowboys that didnt even bother to show up, or let us know anything! the guys on the fone seriuously do not care about you or what you are saying, just fob you off and tell you not to worry. nobody wants to go out of there way to do anything for you, the customer service is just absolutely appalling!! MIKE LAWSON! Thats the totally unhelpful guy that i kept gettin connected to. THANKS MIKE! Useless people. Please guys, do not use wecanfit! They seem so professional until they have your money, then believe me, you do not matter to them anymore! Would advise anyone to steer well clear of this company. USELESS!!!!!!!

I initially phoned to book a car audio installation (speakers), and although the salesman was helpful enough, with hindsight there were several subtle clues that using WeCanFit would not be a good experience...

For a start, the salesman was very vague with answers to my questions, which I assumed were quite standard; "How do I know if I have all the cables/components required for install", "I don't have a driveway in which to park my car, is this a problem" and "will the weather affect installation?" He dismissed each question, as if it would not affect an install. It turned out that all three of these questions resulted in a problem...

The first installation appointment available after my enquiry was one month away, and although I was a little concerned about parting with my money and then having to wait a month, I put this down to the post-xmas rush for installations. However, this installation was cancelled the day before it was due, via SMS. Not great customer service... I then phoned and attempted to book another date, which I was informed would be another month away... At least this engineer did turn up on the day, but the story doesn't end there!

The engineer turned up late in the afternoon for my "morning" appointment, and informed me he was parked outside (I'm really not sure why he didn't knock on my door and speak face-to-face?). He first asked me if I had all the necessary cables and housing for the speakers - I didn't know, as this was one of my questions I asked 2 months ago, upon initial booking. He then stated that as it was raining, and I didn't have a 'covered areas' under which he could work, he was cancelling the appointment. To add insult to injury, he then mentioned that because I had no 'off-road' place to park my car, that an installation would be impossible anyway (for reference, my car was parked in an on-road marked parking bay, on a quite street). This maybe a fair point, but it would have been good to have been told this at the time of booking. His parting words were that someone from the office would be in contact with me by close of business to arrange a refund.

After several days went by, and no-one had called I decided to call the office myself. The person I spoke to "understood" my frustration and supposedly passed my request for a refund onto my billing department. After a week had passed, I had still not received a refund, and so I called again. I spoke to someone different, but had exactly the same response. This happened again (3 times in total), and by the fourth time I demanded to speak to a manager. After 10 minutes of explaining my story, the manager reluctantly agreed to refund my money, minus a call-out fee!! I explained that the call-out was not my fault and should never have occurred, as all the problems could have been sorted by the first sales person properly answering my questions. The manager mumbled something about this being a 'fair point' and promised a refund.

I've just seen that after 3 months from the initial booking, I have been refunded, but, and you've guessed it, minus a £37 call-out charge - i.e. half the cost of the installation!!

These guys are clearly all a bunch of muppets, with no-one I spoke to being very helpful (or knowledgeable), and all of them seemed keen to pass-the-buck at every opportunity. I can't be bothered to phone them to attempt to get the call-out fee refunded as this will be a further waste of my time. Instead I'll post a negative review on as many review sites as I can find - a much more valuable use of my time :)

Hopefully this will eventually get back to WeCanFit, and force them to consider updating their "the customer is always wrong" policy to customer service. I hope they will discover that given the current economic climate, customer service is becoming ever more important!

I would recommend you avoid using WeCanFit at all costs!

Daniel