WED4LESS OUTLETS Reviews 

231
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, kind, and patient, making the overall experience seamless and stress-free. Many people appreciated the welcoming atmosphere and felt no pressure during their visit, often finding their dream dress among the wide selection available. The service provided is consistently described as excellent, leading to highly recommended shopping experiences. However, some customers also noted issues with staff rudeness or feeling rushed during their appointments, leading to an uncomfortable experience. A few other people also felt that the product quality was poor, with dresses falling apart, or found limited choices, especially for petite sizes, requiring significant alterations. Additionally, some reviewers were not happy with post-purchase customer service, citing unhelpful responses and a disregard for concerns from Head Office.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual employees for their exceptional... See more

Product

Reviewers mention positive feedback about product, with many customers finding their dream dress and praising... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many reviewers describing it as incredible and 10/10... See more

Customer service

Clients share positive opinions on customer service, with many praising individual staff members for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really lovely staff at the Stockport branch who were amazing at helping me choose my wedding dress. I am currently 5 months pregnant and will be 7 months on the day, and the staff were super knowledge... See more

Rated 5 out of 5 stars

Wow …. Attended the store today in Newcastle today to look for a dress for our vow renewal ,we were greated by Michela who from onset from entering the store was just amazing, we found her extremely p... See more

Rated 5 out of 5 stars

I couldn’t have asked for a better experience. From the moment we went in the shop, we were greeted by Renee who was knowledgable, friendly and patient. Renee explained what dresses were availab... See more

Rated 5 out of 5 stars

Absolutely fantastic day wedding dress shopping here, would highly recommend for the comfortable feeling, no pressure to buy absolutely great staff. Dawn dealt with me and my sister was made to feel m... See more


Company details

  1. Wedding Shop

Written by the company

WED4LESS UTLETS - One of the biggest wedding dress and bridesmaid dress outlets in the country. Up to 80% off designer bridal gowns. Outlets open to the public No appointment necessary. Hundreds of fabulous dresses at low prices in each outlet. Stores in Stockport, Burton, Newcastle, West Bromwich, Rotherham. Dresses available to try on in sizes 6-32. Bridesmaid dresses in over 300 colours, all sizes to try on! www.wed4less.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(231)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

I said "Yes to the Dress" at Wed4Less Newcastle

Wed4Less truly provided me with the ultimate wedding dress experience. I had taken time to look at their dresses and pick 5 I liked. The 1st was "not me at all". The second had everyone's eyes lit up and watering...I knew the moment the zip did up...SO flattering and stunning and I just knew....a complete bridal moment. I said "yes to the dress!!" And can't thank Angie at Wed4Less Newcastle enough for helping me find my vision. I was even able to find the pearls for my hair....10/10 and a gold star 🌟

9 December 2024
Unprompted review
Rated 5 out of 5 stars

I got married 28th October 2024

I got married 28th October 2024. I got my dress and my daughter’s dress from here. Everyone commented on how beautiful our dresses were. Fantastic service from picking dresses to trying them on and then collecting them. Nothing was too much. My friend has already decided that she will be getting her dresses from there.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Michaela from wed4less Newcastle is the most amazing person Iv ever met! I came to the store feeling fat, frustrated and miserable after an awful experience at another bridal store. I didn’t want to get married let alone look at dresses! Michaela Was so kind, warm and generous with her time. She instantly made me feel special and comfortable. It may sound dramatic but I honestly found my experience with her extremely empowering and inspiring. I think it’s something I’ll never forget.
Thank you so much Michaela you’ve had such an incredible influence on me.
I can not recommend this store and Michaela enough.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

No compassion whatsoever

I bought a dress from the Newcastle branch earlier this year and unfortunately my wedding was called off. Despite the dress never having been worn or adjusted and kept in a protective bag (also bought from them), they flatly refused to refund or exchange the dress. Please avoid this place. Terrible customer service. I contacted the store and they refused a refund or exchange. I then contacted customer services and was again told no. They insinuated that it's a sad state of affairs that I leave a bad review just because I "can't get what I want". I am simply being honest about my experience

30 November 2024
Unprompted review
WED4LESS OUTLETS logo

Reply from WED4LESS OUTLETS

Hello Alison, unfortunately, after so long, we cannot take dresses back, we are so sorry. Kind regards WED4LESS

Rated 5 out of 5 stars

Bridesmaids

Having 8 bridesmaids, I had to make 3 trips to Rotherham to get them all fitted. We dealt with 3 different members of staff and every one of them were amazing and patient. They couldn’t do enough for us, were extremely friendly and knowledgeable. I loved the choice of colours, so many to choose from. I would highly recommend 👍🏼😊

16 November 2024
Unprompted review
Rated 5 out of 5 stars

After 4 different bridal shops we found the perfect dress.

Went to find a wedding dress at the Stockport branch with my daughter who will be getting married next year in Cyprus. I have to say the staff were second to none. Very very knowledgeable. Made my daughter feel totally at ease. Nothing was too much for them. One of the ladies saw I was struggling with my mobility so went and got a chair so I could have a front row seat to see my daughter in these beautiful dresses. The lady that helped my daughter with fitting the dresses etc was superb. She was honest with my daughter and told her what she though suited her and what sort of dress would flatter her the most. The dress was chosen. She looked simply stunning. I can't fault a single person at the Stockport branch . My daughter absolutely loves her dress. This is 4 th place we went to to get the perfect dress and they did not dissapoint. Thankyou to the lovely staff at Stockport branch. You're all wonderful. Highly reccomend this place.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Rude and unprofessional

Employee was insulting and tactless regarding my dress size and despite travelling two hours to visit the store - I was informed that I wouldn’t be able to try anything on as they were closing early. This was hours before the closing time as per their website.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

My experience in Stockport was brilliant

My experience in Stockport was amazing. Lesley advised , listened and helped me with everything and I found my dress within my first 5 I tried . She gave me Information and answered any questions I had . There was no rush or urgency in anything and I felt at ease . Thankyou Lesley for everything I can now enjoy my day x

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent choice and staff very helpful…

Excellent choice and staff very helpful in letting you choose and giving suggestions. Helped with fitting. Jemima was especially lovely and so kind, nothing was a problem for her. Outstanding member of staff.

7 September 2024
Unprompted review
Rated 1 out of 5 stars

Rude

Went to West Bromwich store felt like didn’t want to help, lady was rude made my friend feel really uncomfortable, went to wed2b after & she got her dress she was treated like a bride there, think women needs training in customer service

7 September 2024
Unprompted review
Rated 5 out of 5 stars

We went to the West Bromwich store I…

We went to the West Bromwich store I Went with a few ideas in mind of what I liked and Chelsea put me straight at ease talked through thoughts and helped with confidence and knowledge. Myself and my sister felt so welcomed. When trying on the dresses nothing was too much trouble then we found the one I instantly felt it. Can’t wait for my future husband and family to see me on the day. Thankyou Chelsea it was such a lovely experience and would like every bride to be to feel how I did when they say YES TO THE DRESS.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

What should have been an exciting…

What should have been an exciting morning to collect my dress,turned out a nightmare as the dress was made wrong.
Only to be told a manager was t on duty and was back Thursday.This only leaves a couple of weeks to alter as booked on for a fitting in September.
I resort to contacting customer service who asked for the invoice.
There is no urgency in contacting me,I am upset and anxious.
This is unprofessional and not a good service.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Wow what can I say

Wow what can I say. From the minute walked in I felt so relaxed considering I was very nervous about going to look at dresses (first time).

You wasn’t made to rush, was able to look at dresses without the pressure of anyone around you. Was nice to be able to look and see the different styles and sizes of dresses.

Carol and Megan and the manger at the Stockport outlet was just amazing. Carol made me feel so comfortable about trying different designs on and even helped me pick my dream dress which was the 3rd dress I tried on.

There was no pressure to buy.

100% recommend and I said yes to the dress

19 August 2024
Unprompted review
Rated 5 out of 5 stars

We visited the Newcastle store today

We visited the Newcastle store today. Thank you so much Angie for her help today. What a lovely woman she is. She helped me pick out the most beautiful dress ever!! Can't wait to come back to try it on again. 😍

13 August 2024
Unprompted review
Rated 3 out of 5 stars

Dresses and service were nice

Dresses and service were nice, really disappointing that I was not allowed to take a picture of me in the dresses due to “copyright” I see brides all the time posting photos of their dresses they tried on, asking for opinions. Safe to say I cannot look back and say yes that’s my dress let’s order it because I would be ordering an £1100 dress that I can’t particularly remember fully what I look like. I will be shopping elsewhere where they do allow you to take photos and consider your decision.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Please don’t buy bridesmaid dresses…

Please don’t buy bridesmaid dresses from here!
We had a terrible experience, our maid of honours dress arrived with two separate stains on, one week before our wedding despite me paying for a ‘rush’ service. It was also the wrong size and therefore had to be altered with less than a week before our big day! We had no other option but to use it as it was matching the bridesmaids and Wed4Less refused to come up with a solution before our wedding.
The customer service is very poor. They tried to blame us for the stain and still won’t admit they’re at fault. It caused unnecessary stress to my wedding day!

Their reply is a complete lie, I rang the shop within an hour of leaving to report the stains that we had found, the paperwork did not state I was signing out something perfect and I have copies of this! Their customer service is terrible and they are liars! I have photos of the stains within the hour of collection which I would upload if I could! The quality is worse than shein/temu but they’re great at deception and lies! I’ve left several positive reviews for all my other wedding suppliers which I’d be happy to share with future customers! Now Wed4less are trying to get me to remove my review which I will not be doing as they are lying. I am many things but I am not dishonest and this review is a true reflection of my experience!

15 April 2024
Unprompted review
WED4LESS OUTLETS logo

Reply from WED4LESS OUTLETS

Flagged review - www.wed4less.co.uk - Ticket #27535901

Hi all, sorry to sound upset and frustrated about this review but that is an understatement to say the least.
This lady signed out the dresses as perfect then a few days later said they were stained! The dresses were not late and also in sizes as signed for and chosen by the customer themselves!

Obviously we have paperwork in place for a reason.
We have asked TRUSTPILOT to look at our paperwork in order to be transparent, things like this are very unfair and dishonest on a business that works tirelessly to ensure our customers are happy.

Rated 5 out of 5 stars

Great service and very helpful staff.

I am writing on behalf of my granddaughter, for her beautiful prom dress, from prom4less, we were well looked after by Linda in the shop, nothing was to much she give katie every design and style to try, which she looked lovely in each one but then she tried a beautiful purple & white diamond and that was the one, she looked stunning. So a big thank you to you all at prom4less. Coming from carlisle prom4less outlet saved the day as she had only 1wk as her other dress been taking in to tight. Thank you again to Linda and been very patient with katie 😊

27 June 2024
Unprompted review
Rated 5 out of 5 stars

shop today had a fantastic…

Been to this shop today had a fantastic time there all staff were lovey but the lady that helped with my dresses was absolutely amazing in every way from start to finish so thank you Carla i had a wonderful experience there thanx for helping me in saying yes to the dress

8 June 2024
Unprompted review

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