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Rated 1 out of 5 stars

This is the worst company I’ve ever used. From start to finish, the experience was incredibly disappointing. The service was poor, communication was lacking, and the overall quality fell far below my... See more

Rated 1 out of 5 stars

This was the worst shopping experience ever. After waiting 6 hours without delivery, they claimed they couldn’t find a driver and they wanted me to give bigger tip to driver my order was cancelled. I... See more

Rated 1 out of 5 stars

I am disabled wheelchair reliant. I have no choice but to use a delivery service. Received 3 packets of FAKE! Cigarettes NOT what I ordered online. Driver refuses to put this right and thinks victim b... See more

Rated 1 out of 5 stars

Registered as a delivery driver and have huge concerns over this business model. Drivers want quick collections but instead Beelivery wants drivers to also be pickers. Very confusing how substituted i... See more

Company details

  1. Grocery delivery service
  2. Supermarket

Information provided by various external sources

Order online for a 90 minute same day delivery of grocery items. Shop online for local groceries and get them delivered to your door in one convenient delivery.


Contact info

1.2

Bad

TrustScore 1 out of 5

167 reviews

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No history of asking for reviews

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1.2

All reviews

(167)

36 reviews in the last 12 months

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Rated 2 out of 5 stars

When it works it's ok

When it works it's ok. Unfortunately it cannot be relied upon. You place an order an it's pot luck if (1) a driver available and (2) they bring what you order. Probably better going with an alternative supplier if reliability is important.

21 November 2021
Unprompted review
Rated 1 out of 5 stars

This company is a con, it’s not real

This is a con, the company isn’t real, I’ve just been robbed by their fantastically convincing app. Contacting bank first thing tomorrow to attempt to recover my money. Thieving buggers behind this.

I can’t stress enough - AVOID, don’t fall for it.

14 November 2021
Unprompted review
Rated 1 out of 5 stars

I order 1 litre bottle of vokda they…

I order 1 litre bottle of vokda they charge me £28.00 and on the bottle it £18.79 i used think they look after people like me who dont go out and i have order stuff before but never check it but they just nearly took £10.00 off me i will not be using them again my advice check your goods and how much they are ripping you off Beelivery do not believe in helping people with mental health issues just helping themselves

6 November 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. Made an order and payment was taken out of my account but about an hour later I was told that there are no drivers available for my order. They gave me the option to try to wait for a driver for another hour or cancel the order. I decided to wait another hour. An hour later, I got the same message and decided to cancel the order. Then I got a message that the money had apparently not been taken from me but it is frozen and will be released within 5 days. Given that deliveroo and online grocery stores can refund money immediately, this is unacceptable. On top of that, that app was difficult to use and unclear. The company is a total scam.

6 November 2021
Unprompted review
Rated 5 out of 5 stars

First time

First time I have used Beelivery and it will not be the last. Spread the word - its so handy for us who can not get out or are too lazy to do so. Perfect site, perfect driver, perfect goods. All great.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

Emma was excellent!

Put in a very large order (over £100) for a lunch for 35 colleagues. Had all sorts of issues getting it ordered and then had my order cancelled. I had very little time left to get the food to the office and no real other option. Fortunately, a lovely lady called Emma was on hand to make sure it got delivered. I rung her at least 5 times and she managed to make sure the food was sent out to me and my colleagues. Without her assistance I would’ve been in serious trouble. Will use again purely because of her service and assistance!

2 November 2021
Unprompted review
Rated 1 out of 5 stars

Hmmm

Hmmm. Had an order cancelled after almost 2 hours of it being placed. Too much hassle apparently. Avoid. Avoid. Avoid. Walk to the shop if you must. Still annoyed and my money still hasn’t returned to my bank account.

15 October 2021
Unprompted review
Rated 1 out of 5 stars

Beyond Disgraceful!.. And Still no refund.

Beyond Disgraceful!.. Ordered over 25£ shopping.. Overpriced and not much choice selection but I went ahead!.. They send me tracking to say was on it's way! (Last min visitors so seemed quick option).. Messaged me over an hour and half later to say driver had backed out and no other drivers!.. Left me embarrassed.. Should have gone myself 20 mins to local Tesco!.. Money still not returned to my account!.. Really put a downer on our evening!..? Scam.. Bank to get back to me!! AVOID at all costs!.. My only error was not pre reading the reviews.. which weren't prominent on their site!.. Delivery costs and added charges crazy too!
Still waiting for refund.. Nobody replying from this Company! 😒. 12 days on.. No refund and Beelivery not answering my emails!.. Which, consumer ombudsman contacting!

11 October 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely Dibolical

Absolutely Dibolical. Over 40 drivers located and not one picked up the job (it was for over £20 worth too so worth the journey for them) then nothing, was left without food. Then you discover they hold your money due it pending. I got mine back quick as I said I'd go to trading standards. DO NOT USE LOCAL BEELIVERY. ABSOLUTELY AWFUL.

11 October 2021
Unprompted review
Rated 1 out of 5 stars

I honestly don’t know how this people…

I honestly don’t know how this people are getting 5 starts ! This is the worse delivery website that I’ve ever tried ! I’ve place a £40 order because i am self isolating and basically they don’t have drivers around or my order is not good enough for one of them to accept it ! So now I have to wait 3-5 days to get my refund ? What !!!!

16 September 2021
Unprompted review
Rated 1 out of 5 stars

I ordered 10 cans of Guinness which was…

I ordered 10 cans of Guinness which was £20+ which was very expensive. When I looked in the bag after the driver had left he had only brought 8 cans. He didn’t say anything, I only found out after I unpacked.

13 September 2021
Unprompted review
Rated 1 out of 5 stars

Terrible waited 3 hours no one came sed…

Terrible waited 3 hours no one came sed would be delivered by a time and it never came so I canceled it. Useless might as well use normal shops this was more hassle than it's worth and they charge 20 quid for cigarettes, so so bad!

28 August 2021
Unprompted review
Rated 1 out of 5 stars

I honestly don’t know where these 5…

I honestly don’t know where these 5 star reviews are coming from, they cannot possibly be authentic. The prices they charge are astronomical; nearly triple the retail price. They say they will deliver in 15 minutes but always take over an hour. It’s an absolute rip off. Avoid.

23 August 2021
Unprompted review
Rated 1 out of 5 stars

Utter shambles

1st and last delivery. Aggressive drivers - who threaten to take shopping away with them - even tho you've paid for it - and explained your mum has dementia so cannot remember a pin. They also make stupid substitutions replacing ie bag of granola for nuts? and non existent customer service reps. This company is a liability about to happen

30 July 2021
Unprompted review
Rated 5 out of 5 stars

Very impressed with my first delivery

Very impressed with my first delivery. Was right on time, same day delivery and driver even called me from store to ask about an item I wanted being out of stock. I was advised by NHS to self isolate and had not done my weekly shop - I live alone and other home delivery companies had no delivery slots available. Beedelivery was a life saver - very easy to order and wide range of products to choose from.

18 July 2021
Unprompted review
Rated 1 out of 5 stars

Rip off, under paying drivers, over pricing items which the shop does not get either. I had to give extra cash

My order came to £28.90 of which £3.50 was delivery charge.
My driver rang as the shop didn't have the equivalent. And then told me he only had £12 to get the order. And had to pay out of his own pocket so I had to give him £10 cash on delivery or else I wouldn't get it.
Shocking when there is already a 30% mark up on every item.

Just got the delivery. They explained that they get £10 of the order and then £12 to get the items or substitute. So beelivery then make £7. Its not the shops over pricing anything. But you will never get the items you've ordered as the drivers need to find cheaper.

So my order cost £38.90.

20 June 2021
Unprompted review

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