Weekend Max Mara Reviews 57

Feeling extremely let down over both the quality and customer service I’ve received. After purchasing a coat, washing it exactly as the wash label instructed and discovering what Poor cheap quality it was, I contacted customer services to ask how to return.
From the moment I was in contact I got the impression they were doing everything possible to try to refuse a refund and turn the fault on to myself. After sending numerous photographs and proof of purchase explaining how I washed and dried the coat, it took them three weeks to come back with an email saying there where stains on the coat and for that reason would bit refund. I replied asking what stains as there is not any on it- the picture they are staying stains is the images I sent showing the poor quality filling had clumped up in balls inside the coat not in fact stains. I emailed this back to them which I have received an email saying that they made their final descion and will not return as the fault lies with me!!!! I’m am appalled at the poor quality of what’s supposed to be an expensive brand but even more appalled at the customer service I have received implying I do not know how to wash items of clothing or follow wash label instructions, I have had many other brands of clothing with similar wash instructions some cheaper and some more expensive. Not once in the past 30 years I have been doing washing have I ever had an item of clothings quality be so poor that it looks that bad like it’s from a charity shop in the 1970s. I only wished I’d have read all the other poor reviewes about bad quality and customer service before I purchased. I will NEVER use this brand again, with the current economic climate I would think customers spending their hard earned money was valued, obviously not

First, the price to quality ratio is highly questionable. I ordered several knitwear pieces expecting substantial, premium garments given the brand positioning and fabric descriptions. In reality, the items were extremely thin and felt underwhelming. “Good materials” on paper do not compensate for the lack of structure, weight, and overall quality. They simply do not justify the price point.

Second, delivery was unacceptably slow. I waited over two weeks for the parcel, which is excessive for an online retail order, especially from a supposedly premium brand.

Finally, customer service was inefficient and frustrating. Initiating a simple return label took more than an hour on live chat, with the agent replying only every 15–20 minutes to basic messages. This level of correspondence is not acceptable and shows poor operational standards.

Overall, the experience does not match the brand’s premium image. I would not order again.

Unhelpful and lying customer service agents - they tell you that the refund will be processed soon, but you will be waiting WEEKS AND WEEKS, and no refund will be in sight! You can keep trying to contact them via email or via phone and do it multiple times, but NO CHANNEL OF CONTACT HELPS AND THEY ARE NOT RESOLVING ANYTHING; THEY WILL JUST TRY TO KEEP YOUR MONEY. This is my experience!

As of today, I have been waiting for a refund of the returned order for over a month!

The absolute worst experience I have ever had with a refund, and this is supposed to be a "premium" brand!

Never buying anything from this company again!

I had a very disappointing shopping experience at Weekend Max Mara
Chadstone Melbourne Australia. I purchased a pair of boots, and before
payment the sales associate dropped them from the tall counter onto the
floor. She assured me that it should be ok. I trusted her so did not check
the boots as it was close to closing time. When I returned home, I
discovered that there was a large scratch on the boot and dents on the
sole. When I returned to the store the next day, the sales assistant agreed
that the boots were faulty and asked me to wait for the manager. As there
was no other stock of the boots I purchased, I requested a refund. The
manager Lan said that they were unable to offer a refund or credit note due
to their returns policy. I asked them to review CCTV footage of the drop
but they did not. The manager advised that I needed to contact customer
service. However, when I contacted customer service, they frustratingly
said that they are not able to help as they only look after online orders
and not in-store purchases. When I reached out to the store again, I was
informed that their upper management advised that they are unable to offer
any additional solutions. According to Australian Consumer Law, I am
entitled to a brand new, unused product and a refund if I was given a
faulty item and am disappointed that Weekend Max Mara will not honour this.

Questionable and unacceptable business practice by Max Mara.

Placed an order for two items an hour right after the Boxing Day sale, receieved emails 4 days later to say that the orders have been cancelled due to the items not meeting the quality controls.

This is completely unacceptable because quality controls should be in place prior to putting the item available on the website and not just before you send it to the customer. It is so unfair to the customer and it’s such questionable business practice.

Never experienced it at any other brands before and I have no interest to purchase anything from Max Mara again.

I have recorded a few reviews. Both times I have got a standard response which they said they would email. They didn’t. I did not get an email in response to the review. Do not deal with this company. They are awful. I am waiting 9 weeks on getting my money back and all I get is excuses. Do not use them . Denise

The team went out of their way to deliver excellent service and made sure my parcel arrived in time for my holiday.
Of course the quality of my purchase was excellent, that goes without saying, but their customer service team are exceptional!
Thank you again ⭐⭐⭐⭐⭐

£250 shorts. They looks nice at first but two washes later (30 degree C), and the thing is ruined. Hems were thermo-glued hems, and the fabric lost its colour. What makes me upset is the stylist in the shop who kept praising the high quality of this product and the fact it will stay like brand new for years

Has anyone had any experience with linen blouses shrinking after handwashing? I purchased a white linen blouse for my hols - loved it so much that I purchased a second one in blue when I got home. Washed the original one, exactly as per instructions, but when I hung the blue one next to it in the wardrobe, I noticed there was a huge difference in the sleeve length. I put both blouses side by side, and there was clearly a 20% reduction in the one that had been washed. To be fair to Weekend, they allowed me to return the second blue one, as I had not worn it or taken the tags off, however, I am so disappointed that I have only been able to wear the original white one once - now unwearable as it does not fit. I also purchased another white linen blouse, which I am now scared to wear and wash in case the same thing happens. Weekend would not refund the cost of the original white blouse, as they say they have not had any other issues reported.

I had ordered products from Max Mara, but unfortunately they were sent back. Despite delivery of the return to the Max Mara warehouse, the refund was not made and this has been the case for more than 45 days. hands off Max Mara, who do not care at all about customer satisfaction.

Very poor customer service: rude, unhelpful - no attempt to answer question regarding potential purchase. Probably will buy elsewhere.

I bought a very beautiful dress at Macy's in Chicago. I love the dress but after wearing it once I noticed holes all over the dress. How does such an expensive dress just disintegrate? Max Mara do better!!!!!

I’ve bought something from Weekend MaxMara Izmir shop (Turkey). But I wasn’t informed that they don’t accept returns for the items bought from the shop. I decided to return some of the items the same day, and the sales woman told me that it was written on the receipt! What is the point of learning it after the purchase?? This is kind of attitude that a cheap ordinary firm should have, not a high quality - high price shop. Totally disappointed.

Ordered a cardigan for my travel, the package was supposed to be delivered on 9.07, no one didn’t arrive or notified about delivery issues, on 10.07 I called to the customer support to ask where is my package, they said wait 48 for response. I didn’t have time to wait because I’m leaving for the traveling for 2 weeks, so I called to DHL to ask what’s wrong with my delivery, DHL were completely rude to me, I’ve been told that the car of the courier got broken and I have to change delivery to the pickup point, on my question why they can’t deliver my order to the address i asked during the payment process, the woman started breathing hardly and loudly, pointing up tone of her voice she started repeating me the same, that I have to change delivery to the pickup point! Today I received the package, it was wrapped in DHL plastic bag, and when i opened the package everything inside were WET AND SMELLING MOLD!!! 🤬🤬🤬🤬🤯🤯🤯🤯🤯🤯🤬🤬🤬🤬🤬. More than 10 days took me to receive the item which I can’t worn and smells like s…t!!! When I called to the store I have been told to wait again for 48 hours to receive the return label!! HOW DO YOU CONSIDER TO IMPROVE YOUR SERVICES??? This is insane!!!!!

I recently shopped at Max Mara and had an exceptional experience that I feel compelled to share. From the moment I walked into the store, I was greeted by welcoming staff who made me feel right at home. Their warmth and professionalism set the tone for a fantastic shopping trip.

The quality of the clothes is simply outstanding. Each piece I tried on was impeccably crafted, with attention to detail that truly sets this brand apart. The fabrics were luxurious, and the designs were both timeless and stylish, making it easy to find something that suited my taste perfectly.

Still selling real fur from fur farms. Please shop in more ethical companies. These animals scream in pain for awful clothing. Max mara, you are guilty of this!!!!!!!!

Bought a sweater and a beanie, both feel very cheap, like there is a lot of nylon and synthetics in it. Meaning when I wear them I feel sweaty, "trapped", uncomfortable and like my skin doesn't breath. The beanie costs $75. Do yourself a favor and buy a $15 beanie and you'll get the same quality. When I wore it in wind and cold, I didn't feel warmth from it at all, I just felt sweats (and it contains wool). Highly expensive brand with cheap materials, nothing new these days, especially in online shops. The brands that used to take pride in their quality (like MaxMara) are now cheaply made goodies that dropped their quality, while keeping or increasing their price. Disgraceful.

stop using fur🥹 the animals are suffering and it's animal cruelty. I will never buy anything from
Max Mara as long as you are selling fur!! Please stop.

Please stop using fur !!

Recently purchased a corduroy cream dress, it took ages to arrive. I have worn this brand for around 20 years. The quality of this dress is extremely poor, not all edges finished and fraying after wearing once. The side does up with press studs! When you move it exposes your skin under the arms and side. One of the press studs was missing totally unsuitable as a winter dress. Max Mara did not want to refund my money!
How can Max Mara put their name to such a poor designed and finished item of clothing.
I no longer will purchase this alleged luxury brand.