Wehkamp Reviews 

I have ordered one sofa and a hocker.
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First, the delivery guys were awesome! They tried to bring the big packages via stip narrow stairs and when it didn't work they had to bring it back. But it was not a problem for them.
The material of the item is very good, I had it in a rose color and the quality of the material is also good and look very stylish. But the density of the seat foam is low and not sturdy, low quality. Also, it is not equal density on the edges and in the middle, weird, like used or something. Anyway, not good. So those would be low budget items I would say. If you are not on a budget buy sofa somewhere else.

See below for the 1st review I gave for Wehkamp and their response. You will also see that everyone who has written negative reviews has gotten a response from Wehkamp similar to..’it is a shame to hear this, please contact us and we will find a solution’. It seemed to me they were just giving everyone lip service. So, when they said the same to me..’contact us for a solution’...I did so with alot of skepticism. Well sure enough, they did not offer a real solution..only wait for your product to be repaired and contact us in a week if you haven’t heard from us! What a joke!

***And blah blah blah to the Wehkamp response below..this has nothing to do with a warranty or not. A company can decide to exchange a product or give a refund at any time. Bottom line..Wehkamp CHOOSES not to and I aim to expose their poor customer service***

Not anymore.... Returned item never refunded.... Customer care is nightmare....
Avoid!!!

This is my first time using wehkamp and I ordered from them in good faith. I am disappointed with the services especially their delivery. The delivery person refused to bring my package to my door, and instead asked me to come down to our apartment building door to get my package. He said that my package was big and he would like me to get it and bring it upstairs myself. Lol. He’s suppose to deliver in my address, our building door is not my address. And to add up to my annoyance, is how he took care of my order. It was covered with mud and its really annoying that some mud came in the plastic and to the carpet i ordered. He just dragged it on the dirty muddy ground like he doesnt care! How lazy! Now my carpet is dirty. Its new and it is very nice but its dirty. Its a 100€ carpet and he just trashed it like that! I dont know well about your company but if you have bad delivery service like that it will drag your name down the drain. I rate my experience with wehkamp to one star.

Btw, i got a response from customer service about my complaint and they just gave me a 7,50€ voucher to compensate for their incompetence, like thats suppose to make me feel better? Lol i will never use that voucher because I will never buy anything from wehkamp ever again.

Avoid this company. to many bad experience, unfriendly staff, no anwsers. don't bother orderering with them

I feel very disappointing about wehkamp's service.
I placed an order on Nov 23 because of the Black Friday action. It is not an action by wehkamp but by the miele official website. So if I purchase certain product between Nov 23 and Nov 25 from their retailer I can get cash back from miele.
However there is some problem with the delivery. I called the customers service several times and finally we found the product is back to the stock. So I placed the order again, and the wehkamp promised that they will make sure that the order proof would be on Nov 23.
But when I finally received the product on Dec 3 I found that the invoice is still not correct. I called them again and the lady said her colleague will send me the correct invoice with correct date by email.
another day, I received the email from Wehkamp, they said there was no action by miele. I sent them the screen shot of the action but I received another email, they just ignore my screen shot and said it is not the product I ordered. I was so angry because the mechine type was clearly stated in my screen shot and I have highlighted it.
I asked them to check it again and I have not received any reply since that....
It is a long story but I feel real angry and helpless. I think the customers service is not friendly nor professional. I dont know now where to complain this issue because I tried telephone and email and the only thing I got is disappointment. AND WASTE OF TIME!!!
I definitely wont order anything again in this website...poor service and rude people

I love wehkamp. Very big selection of everything, I mainly shop from home department. Great customer service. There was a piece of an item that came missing once, they sent me some money back. Also, one item didnt come at all once, they sorted that out pretty fast too. Next day delivery is awesome and if you wanna return things DHL comes to your home and picks up.

Bought few items and made a return appointment for the 6th time now to get the items picked up. The DHL service doesn't turn up and after calling wehkamp for the 6th time , I am just given an appointment for another day. I expect wehkamp to make sure clients get the service assured on their site instead of making newer appointments. I just received a reply saying "sorry there isnt anything we can do to make sure they come to pick up".Again the same they don't turn up

My stuff was sent back to the store without further notice. I was whole day at home but there was no delivery as promised, but they wrote on their website that the good was delivered at that time. What a lie. Didn't expect that from one of biggest store in Netherlands. Never happened to me before that the store happily accepted the good "retour" without an agreement and knowledge from the buyer. I sent messages via FB to complaint. Yeah I only got excuses! Too bad. They sent me link to give them feedback, the link doesn't work!

Before this, I ordered few baby stuffs from the store. The shampoo did spill all over the place.

I only ordered with Wehkamp one time but I'm very satisfied.
First of all, Wehkamp had the cheapest price of all other websites and shops in Rotterdam.
I ordered Puma shoes but when they arrived I found out they were too small. The next day I went to a DHL service point to get them returned to Wehkamp and immediately ordered the right size online.
I received my right sized shoes on a Sunday(!) morning, the day it heavily snowed(!)

Via the code I received at the DHL service point I could see where my returned shoes were and a couple of days later I received the full amount of the returned shoes back on my bank account!

Maybe there should be an option for 'swapping' in the future, so I wouldn't have to pay twice and Wehkamp doesn't have to return the money once. But I'm really happy with the great service!

This is great company with great Customer Service. I had an issue with my order that was delivered to DHL pick up point -unfortunately I didn't receive pick-up code. They were able to replace my order and deliver on Sunday!
Thanks a lot!

I ordered about 4 times with Wehkamp. 1st time went well, that made me go for the 2nd time. 2nd time issues with double payments/ no payment confirmation. Well than can happen, right? 3rd time I received other items in my order. 4th time they are late 3days, they say they delivered home while the confirmation was it will be at a DHL parcel. On the website you do not have any visibility where your package is or where it will get delivered, the chosen Address etc. They lost my package and their solution is to wait to get my money back until they figure it out. How is that my problem? It is not likely I will order something again via Wehkamp..

Fast delivery.
Quality is good.
Returns are handled quickly.

A little slow website

Top website, gewoon goed

Wasmachine niet op de gewenste plek geplaast. Oude aparatuur niet mee genomen. Waardeloze klantenservice. Heel ingewikkeld regels en voorwarden met bedoeling om te voorkom goede service en een goede levering. Het is als de KPN klantenservice van 10 jaren geleden, alles is de fout van jou of iemand anders en niets mogelijk is.

Washing machine was not put in the right place. The old machine was not taken away. Useless customer service. Complicated rules and conditions intended to prevent good service and a good delivery. It's like KPN from 10 years ago, everything is your fault or someone else's and nothing is possible.

A brilliant online shop that offers everything under one roof.

Everything went well and fast. Nice packaging. But it didnt fit so i returned it but they didnt came pick it up jet.

Bought these for my girlfriend. She is very happy with them

I think you have the worst customer care I have ever experienced. I had called wehkamp customer care case delivery of one of the product i have ordered was changed from 2-3 days to 3 weeks. I only noticed it when I logged in to My Wehkamp. The person i had on the phone was not able to give me sufficient feedback on why this happened and she hang up on me when I asked her for her name. I am sorry but this is not acceptable for me. To be honest from now on I will choose different website before i even check things in your webshop. I think you should better train your customer care employees on how they should talk to the customers.

Quick delivery, no hassle. No extra costs for placing the selected washing maschine.