Weight to GoReviews 

623
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

This company remains helpful till you sign agreement with them and they treat you. Their customer service is POOREST. It is easy for you to decide if you want to make decision to get a treatment fr... See more

Rated 4 out of 5 stars

Staff are great, food is nice, weight loss is good if you are good lol one area of improvement, the production team manager needs to advice production labelling operators to place the labels on the p... See more

Company replied

Rated 5 out of 5 stars

I ordered my pre - op liver shrinking diet pack, I must express how impressed I was with the first class service and advice on which pack that would suit my needs best to purchase. It arrive... See more

Company replied

Rated 5 out of 5 stars

Ordered just the shakes, am having 3 per day and a low calorie meal with veg for tea. Done 3 days already and can honestly say I have not been hungry. The shakes are lovely and creamy especially the c... See more

Company replied

Company details

  1. Fitness and nutrition

Information provided by various external sources

For long term weight loss success, you need support and guidance to help you adjust your behaviours for the long term. That’s why our diet meal plans are not just easy to follow and delicious, they include a FREE weight loss programme with 1-to-1 support and a unique weight management course.


Contact info

3.6

Average

TrustScore 3.5 out of 5

623 reviews

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3.6

All reviews

(623)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

shakes

Great delivery and customer service thanks

14 June 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Thank you for the review Hayley. We're really pleased our services were up to your expectations! Wishing you all the best on your weight loss journey.

Rated 5 out of 5 stars

Meals

Really enjoyed the meals but need more choice

13 June 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Thank you for reviewing us Vivian. We're really pleased to hear that you enjoyed your meals. Unfortunately, we are experiencing some stock issues at the moment, however we have taken your comments on board and are working hard to fix these issues. Many thanks.

Rated 1 out of 5 stars

Still not arrived

Waiting for post surgery plan. Text message stating attempted delivery although I was at home all day. Now it has gone missing and apparently I signed for it whilst I was under a general anaesthetic

11 June 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi Nicola. Thank you for reviewing us. I understand that you have spoken to our customer service team and they have offered you a refund. Many thanks.

Rated 3 out of 5 stars

Starting point

The process of ordering was straightforward and easy
Unfortunately I picked some porridge which is sweet and ad I'm Scottish we don't eat sweet porridge in fact I thought it would just be porridge oats so I'm disappointed in that as it is 24 packets a large portion of my selection.
I'll not make the same mistake when I reorder
Apart from that hiccup it seems ok
I'm on my second day and I will say I'm not hungry so I'm quite happy

7 June 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi Marilyn,
Thanks for ordering from Weight to Go and for leaving us some feedback. We'd be more than happy to swap some of your porridge sachets for shakes if you'd like. Give us a call during office hours or drop us an email at info@weighttogo.com and we'll do our best to help!

Rated 1 out of 5 stars

Fraudulent advertising!

This company is ridiculous, I ordered my first box upon reliance of fraudulent and false advertising which insinuated the box would cost £24. There was no mention of further funds being taken from my bank account without notice, and no mention of subsequent deliveries. Today £89 has been taken from my account and I have received a text message informing me that my second delivery is on its way. I contacted W2G immediately to cancel the delivery and request a refund given that I am a single Mum, who will now struggle to pay all my bills tomorrow, to be informed that I can return the second delivery but I will have to pay a cancellation fee of £71 to compensate for the first delivery's reduced cost, and therefore from the £89 they have taken from my bank I can receive a refund of £18. Absolutely ridiculous!!!!!!

31 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi there. Thank you for reviewing us. We are sorry that you feel this way. All of our Pay Weekly, Pay Monthly and 12 Week Plans involve recurring deliveries and this is highlighted throughout the buying process and in our Ts and Cs. Our Pay Weekly and Pay Monthly Plans can be cancelled after the first order but our 12 Week Plan has a 12 week commitment, which is also stated in our terms and conditions. We are always open to making our offers more transparent and we will look into doing this. Thank you again for your feedback.

Rated 4 out of 5 stars

Nice team

Nice team but the products are not nice. Most will go in the bin

25 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi Lindsay, sorry to hear the products were not to your liking but we're glad our team met your expectations. Thank you for leaving a review.

Rated 5 out of 5 stars

Customer service

Excellent customer service, I asked for a change to my order and was contacted by phone the next day and the change was made immediately without question.

24 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

HI Jackie, great to hear your query was dealt with promptly. Thanks for leaving a review.

Rated 3 out of 5 stars

Vegetarian and fish options are very limited.

Not enough veg and fish choise.

22 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi Farzana, thank you for the review. Unfortunately we are experiencing some stock issues at the moment. We have taken your comments on board and are working hard to fix these issues as soon as possible. Many thanks.

Rated 5 out of 5 stars

Incredible

I have been using the weight to go shakes for 4 weeks and have found them really filling. I have them while I am at work and then have a meal in the evening. I have so far lost 13 lbs which I am ecstatic about. All my clothes feel looser and I have more energy.
The diet has kept me focused. In the past I have not been able to stick to diets because I struggle to think of different things to eat that will keep me motivated. Additionally the shakes are really convenient to take with me to work.
Am very happy with the results so far and would highly recommend.
Dawn .

20 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi Dawn, thank you for taking the time to leave us such a lovely review. We're so pleased to hear about your weight loss, that's fantastic! We wish you the best of luck with the remainder of your journey - keep us posted and let us know how things go :)

Rated 5 out of 5 stars

LOVELY SHAKES

I've been doing this for a week, shakes only and preparing my own meal. I've lost 3lb already. I ordered the porridge, but found it not to my liking, but the Customer Service Team have been very helpful. They supplied a return form and once they receive them back, I'll get some shakes in exchange. I was a bit sceptical, but the shakes have a lovely taste and have been adding fruit to them too.

16 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi Alison, thank you for reviewing us. We're so pleased to hear that you're enjoying the shakes, adding fruit is a fantastic idea! Congratulations on your weight loss too, keep up the good work :)

Rated 4 out of 5 stars

Happy

Very pleased with the prompt delivery and great results that I am achieving 1 stone in 7 weeks, roll on the next one.

14 May 2016
Unprompted review
Rated 5 out of 5 stars

Groupon voucher - shakes

Being unable to use my iPad to download the voucher - I phoned Weight to Go and received the best customer service I have ever had. The lady was so helpful and sorted out the problem quickly. I wish I knew her name as she is a credit to the company. Having sorted out the order it arrived the next day - what service. Emails were sent to up date despatch, etc.

10 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Thanks for the great review Susan. Good luck with your weight loss!

Rated 5 out of 5 stars

highly recommend

Great price, efficient delivery, good range of products which taste a lot better than I expected, very easy to use - I'm mixing each of the shakes with lots of fruit so very healthy and I'm seeing really good results already on the scales. Wish I'd started this month's ago!

10 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Thanks for the review! Really pleased that you're enjoying our products and are getting the results you wanted :)

Rated 5 out of 5 stars

Weight to Go - 5 Stars

Weight to Go are a great company. Wonderful customer service and a phone call if anything is wrong. Also superfast delivery. I love their products together with my Mum & daughter.

10 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Thank you for the lovely review Ann, we're so pleased to hear this! :)

Rated 4 out of 5 stars

Still waiting

Still waiting for my order

9 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi Linda, thank you for getting in touch. You're order is out for delivery and our customer service team have been in touch with you via email to confirm this. Many thanks.

Rated 5 out of 5 stars

great shakes

On day 2 having 1 shake for breakfast & 1 for lunch. So far i have tried strawberry, banana & toffee & love them. They do keep me filled I was pleasantly surprised.

9 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Thank you for reviewing us. Glad that you're enjoying our shakes!

Rated 5 out of 5 stars

Weight to go shakes

The shakes are easy to make and taste lovely, feel like I have more energy aswell.

9 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Really pleased to hear you're enjoying our shakes! Thank you for reviewing us Kay :)

Rated 5 out of 5 stars

Delivery!!

Once I put my order through to Weight to go it was at my back door, excellent service!!

9 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Thanks for the review Irene, we really appreciate the feedback! Good luck with your weight loss :)

Rated 4 out of 5 stars

Lack of choice

I do love the meals and I have lost a lot of weight. However, now that I am on month three I am getting really bored. As a vegetarian there is such a small choice of options especially as I can't eat the sweet parsnip soup as it is just too sweet. Why isn't there a mushroom or tomato soup option and why is the 3 month deal so limited in mains courses? All that said, it works and the food is good so I will continue and am grateful for the fact that it really does work.

8 May 2016
Unprompted review
Weight to Go logo

Reply from Weight to Go

Hi Judi, thanks for the review. Pleased to hear that it's working for you, that's really great. In regards to our current soup and meal choices, we're having some stock issues currently but are working hard to get this sorted as soon as possible. We hope you continue to enjoy our food and congratulations on your weight loss!

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