Ryan is great, always helpful and sort things out quickly! Really appreciated! Best energy company so far and really easy to get things sorted! A proper customer service!
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See what reviewers are saying
I had some issues that arose, all the team members on the phone were friendly (sorry, I didn't get names) and gave me clear information about how I could escalate an issue I had. This was then taken o... See more
Company replied
I was experiencing issues with my billing, however Farhad at Welcome energy really went above and beyond to get to the root cause of the issue. He got back to me by the end of the day which isn’t the... See more
Welcome Energy produces invoices for our communal heating system. Almost all of the negative comments I've seen are NOT their fault. I have found comms. with Welcome to be straightforward and they've... See more
Company replied
Company details
Information provided by various external sources
Welcome Energy work on behalf of communal network suppliers throughout the UK to provide Metering and Billing Services for a range of utilities in domestic and or commercial properties connected to a district heating system or communal heating system
Contact info
7-9 Stafford Road, SW6 9AN, Wallington, United Kingdom
- 020 3744 9518
- help@welcomeenergy.co.uk
- www.welcomeenergy.co.uk
4.1
Great
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent
Never had a problem with this company... lived in my property for over a year and always found them quick to answer the phone and easy to deal with.
10 August 2021
Unprompted review
The online portal is terrible its like…
The online portal is terrible its like they are trying to make using them differently. I've unfortunately been required to use them for 4 years and I have only ever had problems. The email help is terrible the only option is to call them and stay on hold for hours.
4 February 2021
Unprompted review
Great Customer Service
Welcome Energy have great customer service and are fantastic at problem solving. We've dealt with many billing companies by WE are by far the best we have dealt with.
6 October 2020
Unprompted review
Excellent Customer Service!!
I have only ever received excellent customer service from welcome energy and thought it was time to let everyone know. I have had no issues with receiving bills and when I need support, they always answer the phone quickly. Very happy overall and would recommend
5 October 2020
Unprompted review
Statement ALWAYS wrong
Have been a customer or Welcome Energy for just over two years, when our management company imposed the change on us from our previous provider, Switch 2, who I could never fault in 10 years of service.
The quarterly statement from Welcome Energy has always been wrong, every single time. Okay there might have been one exception, aside from that, the statement has always been misleading or just plain incorrect. If I wasn't a complete data geek and never bothered to check, I might be out of pocket by hundreds of pounds by now. Each quarter, either the closing account balance is either completely wrong, or it's actually correct but the detail on the statement is so ambiguous it's hard to understand how they calculated it.
To their credit, every time I email to complain, their staff are helpful, polite and apologetic and issue a credit note and/or replacement statement eventually, but even these need checking in detail. It all just gets really confusing.
They blame their "software" for the bad statements, and are forever claiming that they are waiting for a software upgrade. They appear to have been waiting over two years.
This is consistently the worst utility company I have ever dealt with.
2 October 2020
Unprompted review
Reply from Welcome Energy
Hello, we're really sorry to hear this. Please contact us on the phone or email us: help@welcomeenergy.co.uk so we can resolve this as soon as possible for you.
Kindest regards,
The Welcome Energy team
Zero Customer Service or Help Provided!
Our meter was faulty (not the company's fault), however they refused to help us out when it came to trying to rectifying the solution of them forcing us to pay above-average bills.
Customer service was almost non-existent, if we hadn't have been honest enough to contact them in the first place they wouldn't have even known we were there and would have been supplying hot water/heating for free.
Not a clue!
3 February 2020
Unprompted review
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