Welcome Furniture Reviews 

592
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the friendly delivery teams for handling heavy items with care, navigating difficult stairs, and efficiently placing furniture in the correct rooms while removing all packaging. Consumers are also extremely satisfied with the overall furniture quality, describing the products as beautiful, exceptionally well-made, and exceeding their initial expectations. Some reviewers were not happy with product issues, noting that items occasionally arrived damaged, scratched, or improperly assembled. People also stated receiving faulty merchandise or incorrect replacement parts, explaining that resolving these issues required multiple delivery attempts and caused unnecessary frustration.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting that items often arrive right on time and... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpfulness and professionalism... See more

Product

Consumers find product to be positive, highlighting that the furniture is well made and delivered on time.... See more

Service

Customers had positive experiences with service, describing it as efficient and seamless from the initial... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with well-made and beautiful furniture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more

Rated 5 out of 5 stars

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more

Rated 5 out of 5 stars

The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more

Rated 5 out of 5 stars

Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(592)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service

Their. Updates were wonderful and the delivery men were extremely helpful and delivered the two pieces to the actual room. Best delivery I’ve ever had, thanks

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Care and attention, with a professional attitude.

Five items of bedroom furniture delivered today on time as stated. Dressing table, Two five drawer cabinets, a bedside three drawer cabinet and a Two drawer Wardrobe.
The two lads that delivered were very friendly, polite, professional and showed respect for my property.

Thank You.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing delivery and customer service.

The furniture is just what I needed. They were already assembled, I only needed to put the handles on .
The delivery was amazing, the delivery fits in with my daily routine.
I have no complaints and would easily recommend this company.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

The 2 delivery guys were great, and work so hard.. They had left home at 3am and weren't expecting to get home much before 9.30pm and were off again the next day at the same time. A big shout out to them (sorry I didn't ask their names)
The furniture is of good quality & amazingly the screw holes matched up! Very pleased with the colour too!
Highly recommend this company not only for the furniture but tye delivery guys too.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely top class service

Absolutely top class service.
Delivered on time with due care for the goods and home they delivered too.
Very helpful lads who went above and beyond. Couldn't recommend them highly enough. 5 star treatment 👌

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Kept me informed all the way

Kept me informed all the way, delivery people were great. I have just unpacked and it was in perfect order. Packing was above and beyond, excellent! Love my dressing table.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Not a great experience so far

Not a great experience so far. Poor customer communications - very vague. Delivery failed Tuesday - reasons ‘other’. Had to call to re-book. Very abrupt response - “we’ll select a new date and contact you”. Quite frustrating as one day of work already lost, no idea as to when to expect the items to arrive and previous furniture now disposed of. All other items delivered by DFS promptly and no issues - great communication. This seems to be the only item outsourced for delivery.

29 August 2025
Unprompted review
Welcome Furniture logo

Reply from Welcome Furniture

Hello Amy,

We’re very sorry to hear about your delivery experience and the inconvenience this has caused you. This is not the level of service we aim to provide, and we understand how frustrating it must be to be left without clear communication or certainty about your order. We have passed your feedback to our delivery and customer service team.

Thank you for bringing this to our attention,

Kind regards,
Welcome Furniture

Rated 5 out of 5 stars

Today my wardrobes were delivered nothing was to much very friendly and helpful this…

Today my wardrobes were delivered this morning by two very kind and friendly delivery drivers nothing was to much for them they took both of my wardrobes upstairs on the third floor I definitely would recommend them and they replied to my emails very quickly and promptly. I will definitely buy from them again and recommend them to friends and family.5*****

27 August 2025
Unprompted review
Welcome Furniture logo

Reply from Welcome Furniture

Hi Naseem,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

Rated 5 out of 5 stars

Excellent service/delivery and items…

Excellent service/delivery and items are fantastic... brilliant!!!

27 August 2025
Unprompted review
Welcome Furniture logo

Reply from Welcome Furniture

Hi Karma,
Thank you for taking the time to leave a review. We are glad to hear that you satisfied with the service you received from our delivery team and will pass on your feedback to the team.
We also hope that you will be equally happy with the furniture purchased and that it will serve you for many years to come.
Best regards
Welcome Furniture

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