Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.
Company replied
Company details
- #92 of 113 best companies in Online Pharmacy
- #89 of 105 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
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I am missing one of my prescription…
I am missing one of my prescription medications from my order.
6 August 2026
They send me exactly what I ask for
They send me exactly what I ask for, very quick and speedy service
3 August 2026
Very happy with my purchase and it…
Very happy with my purchase and it arrived with in stated time. Will definitely consider Well Pharmacy for future purchases.
7 August 2026
A reminder message was sent to reorder…
A reminder message was sent to reorder my prescription which I was going to do that day anyway.
Prescription obtained and medication dispensed and I was notified that the medication was on its way
Prompt delivery from Royal Mail
An excellent prompt service thank you
6 August 2026
Would have given five stars but -
Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very happy with the corn cushions, won't be using the UTI kit until I need it.
Delivery fast and efficient, minimum (but not zero) plastic in the packaging.
7 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
They were prompt well packaged I didn't…
They were prompt well packaged I didn't know they did that service it saved me having to walk 30 minutes each way to collect them thank you
7 August 2026
Reply from Well Pharmacy
We are glad to hear that you are happy with our service. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We're so glad to hear your order arrived on time. We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Being able to enter a note is excellent
I had previously been using a different online prescription service, but had enormous difficulty getting a film coated version of my medication. I needed it to be film coated because i needed to quarter it. I changed to Well Pharmacy and was able to put a note on the order to specify film coated. Much better interface and service
7 August 2026
Reply from Well Pharmacy
We're so glad to hear that we could provide a much better experience for your prescription needs. We appreciate you sharing your positive feedback.
Kind Regards,
Well Pharmacy
Best decision I made
Best decision I made. They remind me when I am getting low. Keeps me updated and are very dependable.
7 August 2026
Reply from Well Pharmacy
We're so pleased to hear that you find our reminders helpful and that you appreciate our efforts to keep you updated. Thank you for your kind words!
Kid Regards,
Well Pharmacy
Excellent and easy process to order…
Excellent and easy process to order medication and it arrives quickly.
6 August 2026
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
They delivered my medicine and informed…
They delivered my medicine and informed me before that
3 August 2026
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
They have started giving me part…
They have started giving me part prescription and asking if I want to return for the rest. I don't understand this. When I ask, they say that it is in stock but I'd have to wait longer. Why don't they just give it to me all at once. Today the pharmacist was in a consultation so I could not collect the rest of my prescription. There is never parking and im having to come back various times because things are sometimes out of stock.
11 August 2026
Unprompted review
Reply from Well Pharmacy
We appreciate you taking the time to share your recent experience with us. We understand your frustration on this matter and apologise for the issues you have been having.
If you would to discuss this further, please contact hello@well.co.uk and our Customer Team will look into this for you.
Thanks again,
Well Pharmacy
I ordered well in advance this month…No complaints
I ordered well in advance this month because I had run out of tablets by the time the last delivery arrived (shortage of drugs/staff?). This time I was pleased with the speed of the transaction.
10 August 2026
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
It is 7 days now since I ordered my…
It is 7 days now since I ordered my prescription but haven't recieved it. I've already run out of medicin but no one cares.
6 August 2026
Reply from Well Pharmacy
We are very sorry to hear your prescription has not arrived.
We would like to review this further, if you can contact us by emailing hello@well.co.uk or by calling 0333 010 2222 and our Customer Team will escalate this for you.
Kind Regards,
Well Pharmacy
Good communication with doctor and my…
Good communication with doctor and my reminder to reorder.
6 August 2026
Reply from Well Pharmacy
We're glad to hear about your positive experience. We appreciate your feedback.
Kind Regards,
Well Pharmacy
Useful reminders
Useful reminders, ease of reordering, promt delivery on days arranged by me.
6 August 2026
Reply from Well Pharmacy
We're delighted to hear that you find our reminders useful and reordering easy. Thank you for your wonderful feedback!
Kind Regards,
Well Pharmacy
Always on time with my medication also the staff are friendly
Friendly can call them about my medication
27 July 2026
Reply from Well Pharmacy
We're happy to hear that we can assist you with your medication inquiries. We appreciate your kind words.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
We are pleased to hear you are happy with the service. Thank you for your feedback.
Kind Regards,
Well Pharmacy
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