Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow I have had my medication delivered by Well Pharmacy for nearly 6 years. They're amazing. I always receive messages to remind me it's time to order my medication, They keep me updated of what... See more
Company replied
This was my order prescription to be delivered using this provider. The delivery was scheduled for Friday but actually arrived on Thursday, which was ok but slightly worried that as this is a "sign... See more
Easy to order online, immediately receive an email from Well Pharmacy to say they have your order then they keep you updated telling you when the Dr. has approved it etc. Then they give you a day for... See more
Company details
- #91 of 112 best companies in Online Pharmacy
- #91 of 107 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
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What a service
Think this is exceptional service teamed with using Royal Mail tracked parcels so much better service than my local pharmacy well informed with my tablets tracked them all the way! Impressed yes for sure
8 July 2026
Reply from Well Pharmacy
Hi Kevin,
We're so happy to hear that our service, especially our tracked parcels, provided such a positive experience.
We appreciate you sharing your satisfaction with us!
Kind Regards,
Well Pharmacy
Poor communication but lightning fast…
Poor communication but lightning fast delivery. Great prices and value for money.
8 July 2026
Reply from Well Pharmacy
Hi Mr Bishop,
We appreciate your feedback and are glad to hear about the fast delivery and value. We apologise for the poor level of communication you received, we are actively working on this to improve the service.
Thank you once again.
Kind Regards,
Well Pharmacy
Great serviceI .
I had a problem with my account , but I was helped to rectify this and could continue with my order.
My order arrived within 7 days , securely packed and the contents was all intact. All in all I am very satisfied with Well online
8 July 2026
Reply from Well Pharmacy
Hi Michele,
We are so pleased to hear that we could help rectify your account issue and that your order arrived securely and intact.
We appreciate you sharing your positive experience with us!
Kind Regards,
Well Pharmacy
Orded this item in the 3rd of July as…
Orded this item in the 3rd of July as soon as it was possible to re order and never received it until the 9th of July by this time my medication had ran out.
8 July 2026
Reply from Well Pharmacy
Hello,
Thank you for sharing your feedback with us. We are very sorry to hear that your order took longer than you expected and the inconvenience it caused with your medication.
We recommend to order prescriptions 10 days in advance to allow for the timescales. Please be aware that if you've opted for our delivery service, it can take up to seven working days for your order to arrive. This is bound by the timescales it takes to approve, dispense and deliver prescriptions. This information can be found on our website https://well.co.uk/prescriptions/.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Sue,
We're glad to hear your products arrived on time.
Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Always ready to help if there's a…
Always ready to help if there's a problem,reminds me to order meds when due,
8 July 2026
Reply from Well Pharmacy
Hi Brian,
We're so happy to hear our team is always ready to help and reminds you about your medication.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
I am disabled
I am disabled. Mobility is the biggest problem.
This service helps me. My medication is delivery to my own address.
If I have any issues, the on line service helps too.
So pleased I’m using this brilliant service
8 July 2026
Reply from Well Pharmacy
Hi Mr Chard,
We are so pleased to hear our service is making a positive difference for you, especially with mobility challenges. Ensuring your medication reaches you conveniently and providing helpful online support are top priorities for us.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi John,
We are so happy to hear you received excellent service!
Thank you for your wonderful feedback.
Kind Regards,
Well Pharmacy
EXCELLENT SELLER 😊
EXCELLENT SELLER. QUICK DISPATCH. NO QUIBBLES. 5***** SERVICE 👌 MANY THANKS 👍
15 June 2026
Reply from Well Pharmacy
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our service and quick dispatch. Your kind words are greatly appreciated.
Thank you, Well Pharmacy.
Efficient and quick
8 July 2026
Reply from Well Pharmacy
Hello,
Thank you for sharing your feedback with us, we are so glad to hear you find our service efficient and speedy.
Kind Regards,
Well Pharmacy
Medication delivered to your home.
Just recently used the app service, quick and easy way to receive prescription medication.
8 July 2026
Reply from Well Pharmacy
We're so glad you found our app service quick and easy for your prescription needs. Thank you for sharing your positive experience!
Thank you, Well Pharmacy.
Reply from Well Pharmacy
Hi Nick,
Thank you for your sharing your feedback with us, we are glad to hear you are happy with your recent delivery.
Kind Regards,
Well Pharmacy
A completely dysfunctional device
A completely dysfunctional device. 18 hours to get response. For a urgent issue. Countless messages and no response. You don't deserve to call your service anything but a farce
2 July 2026
Reply from Well Pharmacy
Hi Doreen,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the significant delay you experienced in receiving a response to your urgent issue. We understand your frustration with the communication.
We are actively reviewing our support processes to prevent such occurrences in the future and improve our response times.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Audrey,
We are glad to hear your order arrived quickly. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Great service…
Easy too order fast delivery always use this site if possible as service is great
8 July 2026
Reply from Well Pharmacy
Hi Mrs Bailey,
We are so pleased to hear that you find our ordering process easy and our delivery fast. Your kind words about our service mean a lot to us, and we truly appreciate your continued support.
Kind Regards,
Well Pharmacy
first time using well pharmacy very…
first time using well pharmacy very pleased with the
service provided
3 July 2026
Reply from Well Pharmacy
Hi Jacky,
We are so pleased to hear about your positive first experience with our pharmacy services. Thank you for sharing your kind words.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Jacinta,
Thank you for your feedback, we are glad to hear you found our service quick and easy.
Kind Regards,
Well Pharmacy
From ordering off the app to delivery…
From ordering off the app to delivery all was smooth a very good experience
8 July 2026
Reply from Well Pharmacy
Hi Peter,
We're so pleased to hear that your experience, from ordering through our app to receiving your delivery, was smooth and positive. Thank you for sharing your feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Bozena,
We're so happy to hear your online ordering was easy and delivery was fast. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Excellent service as always and thanks…
Excellent service as always and thanks for the quick delivery 👍
3 July 2026
Reply from Well Pharmacy
Hi Mr Gilpin,
We are so pleased to hear that you consistently receive excellent service and that your delivery was prompt. Thank you for your kind words!
Kind Regards,
Well Pharmacy
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