Great service, but the app lets it down for me! Can't change personal details without creating a new account. No gripes about the delivery service tho as the meds always arrive when asked for. 👍🏻
Company replied
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Review summary
Created with AI, based on recent reviews
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Initial on line set up was not so easy. I seemed to be going round in circles and eventually gave up. However some kind of communication got through, I don't know how and every thing has fallen into p... See more
Company replied
Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
Very happy with the service and delivery, but my repeat paperwork wasn't in the package which I need for proof. Apart from that very good.
Company details
- #91 of 114 best companies in Online Pharmacy
- #87 of 105 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
37k reviews
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I was not informed for 8 days that…
I was not informed for 8 days that medication had not been posted until I rang . I still don’t know where my medication is for 2nd of September for statins
I missed medication for 4 days
I feel I should have been informed that there was delay in getting medication delivery .
7 September 2026
need to put a note on my profile I get my prescriptions delivered. It takes a week and a half. Make sure you approve before I run out.
You need to put a note on my profile, I get my prescriptions delivered. I'm not working 5 miles. To go and collect. Make sure. The prescription have enough time before I finish my last one because it takes a week and I have to be delivered. This is the only problem with the system. Every month is really stressful. Out of three tablets this week. And they still didn't arrive. WTF I don't order this for fun.
10 September 2026
They are excellent
They are excellent. They ring at the time confirmed , pleasent and helpful.
The new order comes the following day if ordered before 2pm.
10 September 2026
I have never know a company so bad.
I have never know a company so bad.
8 days to do one prescription and even then we had to ring them to find out what was happing. To be told Oh! we are about to start that one. And it does not end there. On collection we are told that they were still out standing an item. Returning to the Pharmacy 4 days later again to be told no we have not got it, we can get it from the supplier. Great they can not be bothered to advice us of the problem or even contact the GP to advice him of the problem or find an unlucrative.. And guess what the item is form..... Injecting insulin, oh nothing important only a persons life. One start, make that no stars they should be closed down.
15 September 2026
Unprompted review
Quick delivery and easy to order
Quick delivery and easy to order. A good price too.
10 September 2026
First time used.Terrible experience
First time used.Terrible experience.
1.medication not received.
2.contacted well online took about 20 mins for connecting.
3.advised to ring following day.
4.rang again advised pharmacy would be contacted.
5.rang again told medication would be re issued.
6.email advising reissue.
7.finally received part of order one week late.
8.rang again looking into it.
4 September 2026
I needed my prescription more than a…
I needed my prescription more than a week ago, I tried to phone you several times to unlock my prescription to a different pharmacy and I could not get hold of anyone, I finally paid for the delivery and it took over a week.
10 September 2026
Simply that my medication was delivered…
Simply that my medication was delivered promptly and there was nothing missing from my order.
10 September 2026
It's a stupid app I was left without…
It's a stupid app I was left without vital medication for 4 days won't be using it again
10 September 2026
Oak Hill Well Pharmacy staff remind me
Oak Hill Well Pharmacy staff remind me, contact my GP, prepare and deliver my meds on time. When collecting at the Pharmacy they have been great too. A grateful client.
9 September 2026
Easy to order and reliable quick…
Easy to order and reliable quick delivery. Tablets very effective and recommendable.
9 September 2026
Easy to use and always have what I…
Easy to use and always have what I need. They do take a few days to despatch after the GP authorises the prescription, however, so order in plenty of time
9 September 2026
Very helpful
9 September 2026
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