Would have given five stars but could only order one pack of the item I really wanted, so had to order something else not on my immediate requirement list to make the postage fee worth while. Very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company

Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't fault anything. Communication through email was timely and detailed. Consultation with Pharmacist Sarah was thorough and really friendly and helpful on all levels.
Not on time always late never on time so I am deleting my account
Pharmacy Staff (4 Albert St., Bottesford) always polite, warm, and professional, they went above and beyond to process my repeat prescription within 10mins of receiving it on Thursday 20/08/26, because I had run out of medication.
Deliveries are usually on time but some items if not in stock or unknown to them don't merit their investigation, so I have to do without,
Ear drops collected by my sister, OK.
Tablets are being delivered , when?
Easy to order. Excellent price and delivered quickly. Highly recommended
I ordered FreeStyle Libre 2 Sensor (2 Pack) both were faulty. The manufacturer replaced the first one but not the second one.
Huge waste of money and caused a lot of anxiety during my pregnancy as my blood sugar readings were so inaccurate.
I accept you get the odd one that doesn’t work but 2 ?!? From the same seller. Perhaps a faulty batch being sold, that’s why they were on offer?
I thought I'd ordered 2 x120 packs but they were only 60's so turned out to be pricey. Delivery was OK & in reasonable time.
Alex at the pharmacy is brilliant would not go any where else he as always got time for you and very professional well done alex
Good service delivered was on time and delivered in good condition 👍
If I could give a -Zero review I would....
This place is so badly ran its almost a joke.
Pharmacists don't turn up on a daily basis to this place so you can NEVER pick up your medication when you should be picking it up which in some cases is life threataning. Do they care? no they dont....
Once the pharmacy assistant that's meant to open the place at 9am didn't turn up till 12pm. He didn't care and said I wasn't meant to be working today.
The female pharmacist is also very rude and obviously doesn't care about patient/customer care .
One thing also I would like to highlight is that when the other local pharmacy was also shut due to yet again the pharmacist not turning up and they could not pick up their medications they rang 111 and they said they would send an emergency prescription to this well pharmacy.
The pharmacy refused as they stated the GP was open for another 15 mins.
As if your going to get the GP to issue a new prescription within that amount of time.
This place should be shut down, its no longer a service to the community and is of any use. I often stand outside the place with other customers way past after 9am waiting it for open, and its not just that its also that all the shelves are bare and there is literally ZERO customer service.
I will be making an official complaint to Well head office and to the The General Pharmaceutical Council as well. its like delboy is running this place. Joke
Very convenient. No waiting around at pharmacies. Great communication.
Brilliant service, delivery straight to my door.
Always efficient, on time and fare value. Staff in our local pharmacy are nice
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.